Awful Dealer Experience in Hollywood

[Symbiont]

The problem is that they wouldn't make any profit on putting a part that cost 3k into the car and then only raised the cost 3k.

[ruskymx]

Pure Price pertains to the vehicle and the accessories independently. Meaning that the posted price of the vehicle, FRS in this case, has to be posted at whatever you are going to sell the vehicle at NOT including any adds. So if your dealer is smart, that would be $24,930 for a 6253 and $20,305 for a 6222 (12 tC AT). See this pricing chart for all Scions at MSRP.

2013 Model Model Code MSRP *

2013 FR-S Manual 6253 $24,930.00
2013 FR-S Automatic 6252 $26,030.00

2012 Model Model Code Sales Price*

2012 xB Manual 6203 $17,030.00
2012 xB Automatic 6202 $17,980.00
2012 tC Manual 6223 $19,305.00
2012 tC Automatic 6222 $20,305.00
2012 xD Manual 6233 $16,375.00
2012 xD Automatic 6232 $17,175.00
2012 iQ Automatic 6242 $15,995.00**

2012 Model Release Series Model Code Sales Price *

2012 xB RS 9.0 Manual 6209 $19,140.00
2012 xB RS 9.0 Automatic 6208 $20,090.00
2012 tC RS 7.0 Manual 6229 $21,635.00
2012 tC RS 7.0 Automatic 6228 $22,635.00
2012 xD RS 4.0 Manual 6239 $17,280.00
2012 xD RS 4.0 Automatic 6238 $18,080.00

The leather OPTION would have to be posted at $2,995 for all FRS's and the amount for leather for a tC, xB, xD or iQ would also have to be posted as a separate price even if it's the same price. Just because you add leather to one FRS doesn't mean it has to be added to ALL of them. If that is what your managers are feeding you, they are MISLEADING you or they don't understand how Scion works. I'm leaning towards misleading so they can make an extra buck.

I've been with Scion for 7 years (Toyota for 10+) and I know how it works and I know the loopholes. For example, I know what my dealership has to do to be able to sell me mine for invoice since I am an employee. They don't really want me to buy it, but they won't stop me from buying it. They are going to miss out on a $1,200 profit initially but they see the bigger picture of having an owner of this car as an employee that will have the car there everyday and will probably lead to more sales because of this fact since customers will be able to see one whenever I am there. Oh and since I'm the owner of the car, I will be the salesperson involved in showing it to people so it is benefiting myself as well.

If an accessory is listed on the window stick, it was installed at the port and there is nothing we (dealers) can do once it is installed. Sometimes if we catch it soon enough, we can remove the accessory before it ships. If the vehicle ships before we remove it, it stays. For example, every tC that we get allocated usually has floor mats as an option. 90% of our customers buy them anyway so we leave them on, but if Toyota adds other stuff, we take it off if we can. When we have enough inventory, we will put some accessories on a tC and put it in our showroom for a display model. The accessories amount to around $1,000 or less and include a spoiler, fog lights, body graphic and that's usually the extent of them. This doesn't force us to add the same accessories to ALL of our tC's. IF we did add it to all of them, then we would have to charge the same price for all of them with the SAME accessories, but just because we accessorize one, doesn't mean we have to do the same to all of them.

Ruskymx

[thill]

Originally Posted by ruskymx

Pure Price pertains to the vehicle and the accessories independently. Meaning that the posted price of the vehicle, FRS in this case, has to be posted at whatever you are going to sell the vehicle at NOT including any adds. So if your dealer is smart, that would be $24,930 for a 6253 and $20,305 for a 6222 (12 tC AT). See this pricing chart for all Scions at MSRP.

2013 Model Model Code MSRP *

2013 FR-S Manual 6253 $24,930.00
2013 FR-S Automatic 6252 $26,030.00

2012 Model Model Code Sales Price*

2012 xB Manual 6203 $17,030.00
2012 xB Automatic 6202 $17,980.00
2012 tC Manual 6223 $19,305.00
2012 tC Automatic 6222 $20,305.00
2012 xD Manual 6233 $16,375.00
2012 xD Automatic 6232 $17,175.00
2012 iQ Automatic 6242 $15,995.00**

2012 Model Release Series Model Code Sales Price *

2012 xB RS 9.0 Manual 6209 $19,140.00
2012 xB RS 9.0 Automatic 6208 $20,090.00
2012 tC RS 7.0 Manual 6229 $21,635.00
2012 tC RS 7.0 Automatic 6228 $22,635.00
2012 xD RS 4.0 Manual 6239 $17,280.00
2012 xD RS 4.0 Automatic 6238 $18,080.00

The leather OPTION would have to be posted at $2,995 for all FRS's and the amount for leather for a tC, xB, xD or iQ would also have to be posted as a separate price even if it's the same price. Just because you add leather to one FRS doesn't mean it has to be added to ALL of them. If that is what your managers are feeding you, they are MISLEADING you or they don't understand how Scion works. I'm leaning towards misleading so they can make an extra buck.

I've been with Scion for 7 years (Toyota for 10+) and I know how it works and I know the loopholes. For example, I know what my dealership has to do to be able to sell me mine for invoice since I am an employee. They don't really want me to buy it, but they won't stop me from buying it. They are going to miss out on a $1,200 profit initially but they see the bigger picture of having an owner of this car as an employee that will have the car there everyday and will probably lead to more sales because of this fact since customers will be able to see one whenever I am there. Oh and since I'm the owner of the car, I will be the salesperson involved in showing it to people so it is benefiting myself as well.

If an accessory is listed on the window stick, it was installed at the port and there is nothing we (dealers) can do once it is installed. Sometimes if we catch it soon enough, we can remove the accessory before it ships. If the vehicle ships before we remove it, it stays. For example, every tC that we get allocated usually has floor mats as an option. 90% of our customers buy them anyway so we leave them on, but if Toyota adds other stuff, we take it off if we can. When we have enough inventory, we will put some accessories on a tC and put it in our showroom for a display model. The accessories amount to around $1,000 or less and include a spoiler, fog lights, body graphic and that's usually the extent of them. This doesn't force us to add the same accessories to ALL of our tC's. IF we did add it to all of them, then we would have to charge the same price for all of them with the SAME accessories, but just because we accessorize one, doesn't mean we have to do the same to all of them.

Ruskymx

I wish there were more salesmen like you out there

Thank you for such an insightful post.

[Dave-ROR]

Originally Posted by MrFRsLa

I almost bought Ford, when the stock was 50 cents in 2008

You have to give Ford some credit, they were the ONLY ones who were prepared for the collapse of the economy, they planned for heavy losses to revamp their lines (for the better) and got through those times without issues. Now some of Ford's cars are actually very good cars. Off topic

[Dave-ROR]

Originally Posted by ruskymx

The leather OPTION would have to be posted at $2,995 for all FRS's and the amount for leather for a tC, xB, xD or iQ would also have to be posted as a separate price even if it's the same price. Just because you add leather to one FRS doesn't mean it has to be added to ALL of them. If that is what your managers are feeding you, they are MISLEADING you or they don't understand how Scion works. I'm leaning towards misleading so they can make an extra buck.

Get your truth out of here so he can sell some more marked up with overpriced option(s) FR-S'!

[wu_dot_com]

Originally Posted by MrFRsLa

You are correct. Seeing that I am a small Scion dealer trying to increase my volume. After the few dozen phone calls I recieved I realized that demand was to high for the limited allocation that I would be getting. So I did not take any deposits. "you are not capable of meeting customer demand." Yes you are correct in that regards.

"you are in no position to make and keep a promise" incorrect, I promised that I would stay in touch and let everyone know when the FR-s arrived. I called and emailed everyone on my list. If you happen to look in a few California posts that I have you will see that I followed up almost instantly

promise to follow up IMO is the basic of business operation which i think you earn a solid 10/10 at doing. however, compare to the sales guy that i dealt with, you still come up very short in every other aspect. he made a promise to sell at MSRP and took on 10+ orders even before pricing announcements, despite the fact that his GM wants to sell all of them with 1-2k mark up. after the pricing announcements, he fought with his GM to keep his promise to let everyone who put a deposit down to buy those cars at MSRP when most dealers wants to sell at 5K above MSRP. he compete with his GM and other sales person to get his orders in on march 1 opening day. he promise to work out the surrounding details with the deal with regards to the sale to get us as much discount as possible after the pricing announcements, he was able to get us many discounts detailed in socal GB thd.

when i went to pick up my car, he keep my car clean. before i arrive at the dealership, there were a lot of people who wants to buy my car. even as i am doing the paper work, there were a lot of people who wants to buy my car. he could of easily made the same sale and a few K more mark up than what he is giving me for. after all, they are car sales men. but instead, he dont let anyone touch the car. he keep the keys with him so other sales person cannot let other perspective buyers to touch it.

their dealership is not big by any means, perhaps one of the smallest that I’ve been to. however, he was able to make may critical and relevant promises to satisfied his customer as well as keeping them.

I know each dealer have their own operation protocols. But for what it’s worth, perhaps it’s time to do business the old way again with honesty and trust. My sales person earned my trust.

[wu_dot_com]

Originally Posted by Celicadude

^Lol. But in all seriousness this is why I have a problem with non refundable deposits because it leaves you wide open for this kind of crap. To MrFRSLa I use to work in the business and I know exactly why you dealers throw all this crap on the cars and it's to take advantage of hype. It's all about trying to make a fast buck by playing on peoples emotions. Leather seats, edge guard, window etching, it's all just another way to nickel and dime your customer. I've seen it done with new model CRV's, civics, accords etc (Back in the good old honda days). And guess what. They sat on the lot with all these extra add ons collecting dust because everyone went down the street to the other dealer who wasn't trying to pull a fast one. The ones that we did sell sold for a steep discount.

I've mentioned this before in another post, but if you (the buying public) want to stop these shady practices take your business elsewhere. These aren't limited edition porsches, these cars will be readily available in a few months, so don't fall for the crap. They're just trying to find another sucker. Money is power and if you reward these practices they will continue. Use your money to support good business practices and these jokers will follow suit. I for one don't mind paying extra for good service especially if it means I'm not support bad customer service. I understand dealers are a business and they're in it to make money, I get that, but when you try and sell people what they don't want and then charge them extra for it, you are no longer a legitimate business in my book, and therefor don't deserve my money.

So to the OP, get your deposit back look around elsewhere. Hell wait a few months. All these FRSs with dealer add ons will be selling with deep discounts in no time.

PS: if you want to see some serious dealer add on fail check this out: http://www.motorauthority.com/news/1...-is-incredible

the best part is, you dont have to pay extra to get good service.

i didnt pay extra to get one of the first BRZ in socal. (yes i was one of the first shipment). i didnt pay a cent over MSRP yet i still get updates, exactly what i wanted, the car arrive in perfect condition with care. i finance the car, i traded in my car. the sales person give me a fair price (quoted by carmax) up front w/o trying to cash it in by low balling me. i also got 2 years free maintance, 10% off on extended warrantee as negotiated as part of the GB.

it all comes down to the integrity of the sales person and the dealership.

do your homework and prepare to walk if they give you the usual BS.

[ruskymx]

Originally Posted by wu_dot_com

promise to follow up IMO is the basic of business operation which i think you earn a solid 10/10 at doing. however, compare to the sales guy that i dealt with, you still come up very short in every other aspect. he made a promise to sell at MSRP and took on 10+ orders even before pricing announcements, despite the fact that his GM wants to sell all of them with 1-2k mark up. after the pricing announcements, he fought with his GM to keep his promise to let everyone who put a deposit down to buy those cars at MSRP when most dealers wants to sell at 5K above MSRP. he compete with his GM and other sales person to get his orders in on march 1 opening day. he promise to work out the surrounding details with the deal with regards to the sale to get us as much discount as possible after the pricing announcements, he was able to get us many discounts detailed in socal GB thd.

when i went to pick up my car, he keep my car clean. before i arrive at the dealership, there were a lot of people who wants to buy my car. even as i am doing the paper work, there were a lot of people who wants to buy my car. he could of easily made the same sale and a few K more mark up than what he is giving me for. after all they are car sales men. but instead, he dont let anyone touch the car. he keep the keys with him so other sales person cannot let other perspective buyers to touch it.

their dealership is not big by any means, perhaps one of the smallest that I’ve been to. however, he was able to make may critical and relevant promises to satisfied his customer as well as keeping them.

I know each dealer have their own operation protocols. But for what it’s worth, perhaps it’s time to do business the old way again with honesty and trust. My sales person earned my trust.

I guarantee that you will not hesitate to tell everyone that asks you where you bought the car from and the salesperson's name. Your salesperson will make more money in the long run by doing this than if he sold you the car for $2k over list. I refer to this (jokingly) as farming. The seeds are planted for future sales.

Ruskymx

[mines13]

Originally Posted by Dave-ROR

You have to give Ford some credit, they were the ONLY ones who were prepared for the collapse of the economy, they planned for heavy losses to revamp their lines (for the better) and got through those times without issues. Now some of Ford's cars are actually very good cars. Off topic

I bought after it tanked, can't say I regret it. :happy0180:

[denkigrve]

Originally Posted by ruskymx

I guarantee that you will not hesitate to tell everyone that asks you where you bought the car from and the salesperson's name. Your salesperson will make more money in the long run by doing this than if he sold you the car for $2k over list. I refer to this (jokingly) as farming. The seeds are planted for future sales.

Ruskymx

You sir, are the type of sales person this car needs to avoid the "it could have been great" scenarios I've mentioned in this thread. Word of mouth is free advertising and nets you more positive sales than forced add ons.

[ruskymx]

Originally Posted by denkigrve

You sir, are the type of sales person this car needs to avoid the "it could have been great" scenarios I've mentioned in this thread. Word of mouth is free advertising and nets you more positive sales than forced add ons.

Like the old saying goes, work smarter, not harder. I don't sell the most cars at my dealership (within top 5 consistently), but I guarantee that I put forth the least amount of effort to sell the ones I do because of doing the right thing.

You could also make a tortoise and hare reference here too. Sure some dealers (gouging hares) may make a quick buck on the cars, but over time the tortoise (honest dealers) are going to win in the long run.

Ruskymx

[tripjammer]

Where are the pictures of the leather seats?

[Celicadude]

Originally Posted by MrFRsLa

But what if some one does want one with leather seats? BTW I didn't take anyones order car out from under them. just so everyone knows.

I also own a car from the so called good old Honda days.

Not saying that you took anyones order car out from under them, but from what the OP posted it sounds like the dealer he's working with is giving him the s#$t end of the stick. You seem like a straight forward guy and I appreciate that there are some good sale people out there that will be straight forward with their customers. I also know that you don't set the policies for your dealerhip, and it's entirely management/the owners who make these ridiculous policies. My view on the whole thing is if I want leather, I will ask for leather not the other way around (side note: I'm probably beating a dead horse but to Scion HQ: I really did want the the leather/alcantara seats with the red trim on the gt86 as an option but only from the factory and not from a third party. So because you don't I'm going for the BRZ). I actually like being able to choose options, from the factory, cough cough take notes SCION cough cough. But putting down a deposit is an agreement between both parties and should be honored on both ends. Don't sneak in dealer extras unless asked to.

[Celicadude]

Originally Posted by TuxedoCartman

Maybe it's time to start a "good dealership" thread? I'll say right now I got mine today at Desert Scion in Las Vegas for MSRP. No muss, no fuss, and they never once attempted to add stuff to my car. Also didn't drill the bumper for the front plate, per my request. Only minimal "protection plan" sales pressure from the finance guy. Overall, highly recommended; and as of 4:00 today, they had an Asphalt one on the showroom floor available for immediate purchase.

^I second this motion