Awful Dealer Experience in Hollywood - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

nyanpire · 05-29-2012, 08:50 PM

So, I called my dealer (Scion of Hollywood) and they said my car (whiteout/AT) is in.

However, they notified me that they were adding leather and tint for an extra $2500, making the price to be $28,840. The guy had the nerves to say they "NEED to make a profit." I told them that I did not want leather, and they retracted their statement saying that it wasn't installed yet and they would call me back.

I got a call back and NOW they said they added tint and Lo Jack (wasn't mentioned to me before) without telling me. The price is now $27,840. An extra $1590 for tint and Lo Jack?!

I'm furious because I put $1000 down on the car back at the beginning of the month. I just want my whiteout/AT

MrFRsLa · 05-29-2012, 08:53 PM

Sorry to hear it. I have just have been upfront with everyone I have spoke to. I wasn't sure what the market was going to be like at the launch. Mine all have leather but at least I will be upfront and tell you.

Zgrinch · 05-29-2012, 08:54 PM

Quote:

Originally Posted by nyanpire

So, I called my dealer (Scion of Hollywood) and they said my car (whiteout/AT) is in.

However, they notified me that they were adding leather and tint for an extra $2500, making the price to be $28,840. The guy had the nerves to say they "NEED to make a profit." I told them that I did not want leather, and they retracted their statement saying that it wasn't installed yet and they would call me back.

I got a call back and NOW they said they added tint and Lo Jack (wasn't mentioned to me before) without telling me. The price is now $27,840. An extra $1590 for tint and Lo Jack?!

I'm furious because I put $1000 down on the car back at the beginning of the month. I just want my whiteout/AT

Sorry nyanpire that is just crap. Why can't these Scion dealers just give people what they ordered. Just plain wrong.

blu_ · 05-29-2012, 08:54 PM

How do these cars "have leather"?

MrFRsLa · 05-29-2012, 08:56 PM

Installed aftermarket.

rcm47 · 05-29-2012, 08:57 PM

Quote:

Originally Posted by MrFRsLa

Sorry to hear it. I have just have been upfront with everyone I have spoke to. I wasn't sure what the market was going to be like at the launch. Mine all have leather but at least I will be upfront and tell you.

Can you post a pic of the leather interior?

Jayde · 05-29-2012, 08:57 PM

I'm sorry they did this.

mines13 · 05-29-2012, 08:59 PM

Quote:

Originally Posted by MrFRsLa

Installed aftermarket.

Not aiming this at you; but here is a novel idea for some dealerships, give people what they asked for when they placed a deposit.

MrFRsLa · 05-29-2012, 09:00 PM

Quote:

Originally Posted by rcm47

Can you post a pic of the leather interior?

I gladly will. When they get back on my showroom I will gladly snap a few photos. Mind you that my cellphone camera is not to great. But I do my best.

armythug · 05-29-2012, 09:01 PM

That's crazy. I would be pissed too. Leather should only be an option for a car like this. I could see if this was a luxury car but it isnt. Not saying that leather is a bad idea but it probably wouldnt suit someone that wanted to do motorsport.

MrFRsLa · 05-29-2012, 09:07 PM

Quote:

Originally Posted by mines13

Here is a novel idea, give people what they asked for when they placed a deposit.

Not a single person placed a deposit with me. I advised them not to.

A point I will make is: Remember dealers still own these car. They are not "your" cars. Another point is : Will anyone be financing and FR-s or BRZ? Maybe thru B of A or USAA, Well then again "not your" car. The bank will legally hold the title of your FR-s tell its paid off.

Sorry to put it this way I know it makes me sound like a jerk. I much rather people have the truth then be given the run around by a dealer.

Jayde · 05-29-2012, 09:08 PM

Quite frankly, if I was you OP, I wouldn't buy it. If you agreed on a certain car at x price with no added accessories, then they shouldn't have added these items without your approval.

But, I do want to see what their "leather" looks like.

Zgrinch · 05-29-2012, 09:11 PM

Quote:

Originally Posted by MrFRsLa

Not a single person placed a deposit with me. I advised them not to.

A point I will make is: Remember dealers still own these car. They are not "your" cars. Another point is : Will anyone be financing and FR-s or BRZ? Maybe thru B of A or USAA, Well then again "not your" car. The bank will legally hold the title of your FR-s tell its paid off.

Sorry to put it this way I know it makes me sound like a jerk. I much rather people have the truth then be given the run around by a dealer.

So the only way you would give someone what they really wanted was to have them pay in full with cash ? What if the bank doesnt want leather either ...

Unreal. If you want to tell the truth then come out an say profits mean more to you than customer satisfaction. Truth.

luxmn · 05-29-2012, 09:15 PM

Quote:

Originally Posted by MrFRsLa

Not a single person placed a deposit with me. I advised them not to.

A point I will make is: Remember dealers still own these car. They are not "your" cars. Another point is : Will anyone be financing and FR-s or BRZ? Maybe thru B of A or USAA, Well then again "not your" car. The bank will legally hold the title of your FR-s tell its paid off.

Sorry to put it this way I know it makes me sound like a jerk. I much rather people have the truth then be given the run around by a dealer.

even buying a house people leave the option of upgrading the floor from carpet to hardwood. a car is the same. your dealer owns the car, sure, so does the developer. leave the leather as an option, let the consumer touch it feel it, if they are as nice as you say they are, the consumer will pay them, no need for the cheap sale tactic of forcing it into the deal.

you sound like a young enthusiastic saleman defending his employer, i have respect for you, but i see flaw in your logic.

05-29-2012, 08:50 PM	#1
nyanpire Junior Member Join Date: May 2012 Drives: n/a Location: Los Angeles, CA Posts: 9 Thanks: 0 Thanked 1 Time in 1 Post Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Awful Dealer Experience in Hollywood So, I called my dealer (Scion of Hollywood) and they said my car (whiteout/AT) is in. However, they notified me that they were adding leather and tint for an extra $2500, making the price to be $28,840. The guy had the nerves to say they "NEED to make a profit." I told them that I did not want leather, and they retracted their statement saying that it wasn't installed yet and they would call me back. I got a call back and NOW they said they added tint and Lo Jack (wasn't mentioned to me before) without telling me. The price is now $27,840. An extra $1590 for tint and Lo Jack?! I'm furious because I put $1000 down on the car back at the beginning of the month. I just want my whiteout/AT

05-29-2012, 09:01 PM	#10
armythug Senior Member Join Date: Oct 2011 Drives: Pegasus White 86GTS Location: Perth WA Posts: 608 Thanks: 371 Thanked 108 Times in 84 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	That's crazy. I would be pissed too. Leather should only be an option for a car like this. I could see if this was a luxury car but it isnt. Not saying that leather is a bad idea but it probably wouldnt suit someone that wanted to do motorsport. __________________ Pegasus White 6MT got it. :happy0180:

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05-29-2012, 08:54 PM	#4
blu_ Senior Member Join Date: Mar 2012 Drives: SWP BRZ LTD Location: Portland, OR Posts: 889 Thanks: 637 Thanked 170 Times in 106 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	How do these cars "have leather"?

05-29-2012, 08:57 PM	#7
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05-29-2012, 09:08 PM	#12
Jayde Senior Member Join Date: Jan 2012 Drives: 2013 Satin White Pearl BRZ Limited Location: Poughkeepsie, NY Posts: 2,310 Thanks: 751 Thanked 696 Times in 464 Posts Mentioned: 47 Post(s) Tagged: 1 Thread(s)	Quite frankly, if I was you OP, I wouldn't buy it. If you agreed on a certain car at x price with no added accessories, then they shouldn't have added these items without your approval. But, I do want to see what their "leather" looks like.

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