Help!! Diode Dynamic drls are melting?? - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Vincenttam · 02-18-2015, 06:36 AM

Hey guys so i got these leds from @Diode Dynamics about 6+ months ago and they're fine and great but today when i was looking at them i noticed that something in it is melting? Anyone else have this problem? It now has this melted substance that's hardened and i can't even take my lights out.

Diode Dynamics · 02-18-2015, 11:17 AM

@Vincenttam

Please give us a call and our customer service team will get you taken care of: (314) 205-3033

Or email us pictures to: contact@diodedynamics.com

We will get you taken care of

Thanks,
Nick C.

Porcupint · 02-18-2015, 11:37 AM

Great customer service right there ^

Vincenttam · 02-18-2015, 05:19 PM

Will email @Diode Dynamics immediately, I'm not bashing their products but I would love to hear some feed back on my down time waiting for their response.

_j_anthony · 02-18-2015, 05:45 PM

Round of applause to DD, stuff happens and we as customers don't expect that but the response and help is what we all look for when it does

Diode Dynamics · 02-18-2015, 06:46 PM

Quote:

Originally Posted by Vincenttam

Will email @Diode Dynamics immediately, I'm not bashing their products but I would love to hear some feed back on my down time waiting for their response.

We will send you an upgraded set as a replacement for the SMD27 models you ordered at no cost.

This is a very unusual issue, and I sincerely apologize for the inconvenience

Nick C.

NyC Zn6 · 02-18-2015, 06:59 PM

Quote:

Originally Posted by Vincenttam

Will email @Diode Dynamics immediately, I'm not bashing their products but I would love to hear some feed back on my down time waiting for their response.

Yes keep us posted on how that happened.

Vincenttam · 02-18-2015, 11:26 PM

Quote:

Originally Posted by Diode Dynamics

We will send you an upgraded set as a replacement for the SMD27 models you ordered at no cost.

This is a very unusual issue, and I sincerely apologize for the inconvenience

Nick C.

I'm actually more of the "Wtfs going on" feeling right now too lol. You've guys done great in helping my issues in the past but the problem is that I can't even take my drls out because it's literally being held in with the melted plastic.

Diode Dynamics · 02-19-2015, 12:48 AM

I'm very sorry to see this.

We had a poor-quality batch of these bulbs quite some time ago, that were assembled with this adhesive. Most bulbs of this type on the market are indeed held together with basic hot-melt adhesive, but our bulbs generally are not, as we specify otherwise. One of our contract manufacturers completely ignored our instruction and it was not caught in our spot-checking for incoming shipments. This was all quite some time ago, and I thought we had pulled all of them before many went out, and we tried to contact customers that we did think received the bad bulbs. It seems we may have missed some.

As Nick mentioned, we'll be happy to upgrade you to better bulbs at no cost. I'm very sorry for the trouble experienced. I would recommend leaving them on for a few minutes to warm any stuck adhesive, then removing from the socket.

Paul
Product Development

Vincenttam · 02-19-2015, 06:21 AM

Quote:

Originally Posted by Diode Dynamics

I'm very sorry to see this.

We had a poor-quality batch of these bulbs quite some time ago, that were assembled with this adhesive. Most bulbs of this type on the market are indeed held together with basic hot-melt adhesive, but our bulbs generally are not, as we specify otherwise. One of our contract manufacturers completely ignored our instruction and it was not caught in our spot-checking for incoming shipments. This was all quite some time ago, and I thought we had pulled all of them before many went out, and we tried to contact customers that we did think received the bad bulbs. It seems we may have missed some.

As Nick mentioned, we'll be happy to upgrade you to better bulbs at no cost. I'm very sorry for the trouble experienced. I would recommend leaving them on for a few minutes to warm any stuck adhesive, then removing from the socket.

Paul
Product Development

Sounds nice but i still gotta figure out how to take the bulb out LOL

Porcupint · 02-19-2015, 02:30 PM

Quote:

Originally Posted by Vincenttam

Sounds nice but i still gotta figure out how to take the bulb out LOL

Did leaving them on for a bit not help to soften the melted adhesive at all?

Koa · 02-19-2015, 02:32 PM

Quote:

Originally Posted by Vincenttam

Sounds nice but i still gotta figure out how to take the bulb out LOL

heat gun from behind bro. Don't worry about the plastic connectors/wires. They'll be safe

cdrazic93 · 02-19-2015, 02:39 PM

to get it out? Lets see; im going to need a .45 shell casing, some gun powder, a hammer, a sandwich and some beer.

Vincenttam · 02-19-2015, 06:00 PM

Quote:

Originally Posted by Porcupint

Did leaving them on for a bit not help to soften the melted adhesive at all?

No, it's an led light so it would run much much more cooler than a normal bulb. Plus i tried to take it out right as i drove home from work the other night, so my car was on for about 15 minutes.

@Diode Dynamics has offered to send me some new bulbs but this still doesn't solve the whole bulb stuck inside the housing problem, and no i don't have a heat gun or a .45

02-18-2015, 06:36 AM	#1
Vincenttam WtsTofu Join Date: Sep 2013 Drives: Ultramarine fr-s Location: Los Angeles? Posts: 1,348 Thanks: 368 Thanked 575 Times in 336 Posts Mentioned: 19 Post(s) Tagged: 0 Thread(s)	Help!! Diode Dynamic drls are melting?? Hey guys so i got these leds from @Diode Dynamics about 6+ months ago and they're fine and great but today when i was looking at them i noticed that something in it is melting? Anyone else have this problem? It now has this melted substance that's hardened and i can't even take my lights out. __________________ ig:Vinshiin

02-18-2015, 11:17 AM	#2
Diode Dynamics Join Date: Aug 2012 Drives: 2013 Scion FR-S Location: St. Louis, Missouri Posts: 2,770 Thanks: 1,503 Thanked 1,761 Times in 877 Posts Mentioned: 197 Post(s) Tagged: 5 Thread(s)	@Vincenttam Please give us a call and our customer service team will get you taken care of: (314) 205-3033 Or email us pictures to: contact@diodedynamics.com We will get you taken care of Thanks, Nick C. __________________ John C. Diode Dynamics Follow Us: FB // IG // YT // TikTok

02-18-2015, 05:19 PM	#4
Vincenttam WtsTofu Join Date: Sep 2013 Drives: Ultramarine fr-s Location: Los Angeles? Posts: 1,348 Thanks: 368 Thanked 575 Times in 336 Posts Mentioned: 19 Post(s) Tagged: 0 Thread(s)	Will email @Diode Dynamics immediately, I'm not bashing their products but I would love to hear some feed back on my down time waiting for their response. __________________ ig:Vinshiin

02-18-2015, 05:45 PM	#5
_j_anthony Daily Driven Expert Join Date: Jun 2014 Drives: FR-S Monogram(BLACK) Location: United States, NJ Posts: 99 Thanks: 25 Thanked 33 Times in 21 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Round of applause to DD, stuff happens and we as customers don't expect that but the response and help is what we all look for when it does __________________ New Jersey! Instagrams: @FT86_NJ & @_J_Anthony I Need MO' Low

02-19-2015, 12:48 AM	#9
Diode Dynamics Join Date: Aug 2012 Drives: 2013 Scion FR-S Location: St. Louis, Missouri Posts: 2,770 Thanks: 1,503 Thanked 1,761 Times in 877 Posts Mentioned: 197 Post(s) Tagged: 5 Thread(s)	I'm very sorry to see this. We had a poor-quality batch of these bulbs quite some time ago, that were assembled with this adhesive. Most bulbs of this type on the market are indeed held together with basic hot-melt adhesive, but our bulbs generally are not, as we specify otherwise. One of our contract manufacturers completely ignored our instruction and it was not caught in our spot-checking for incoming shipments. This was all quite some time ago, and I thought we had pulled all of them before many went out, and we tried to contact customers that we did think received the bad bulbs. It seems we may have missed some. As Nick mentioned, we'll be happy to upgrade you to better bulbs at no cost. I'm very sorry for the trouble experienced. I would recommend leaving them on for a few minutes to warm any stuck adhesive, then removing from the socket. Paul Product Development __________________ John C. Diode Dynamics Follow Us: FB // IG // YT // TikTok

02-18-2015, 11:37 AM	#3
Porcupint Senior Member Join Date: Dec 2014 Drives: 13 GBS BRZ Location: TX Posts: 446 Thanks: 447 Thanked 233 Times in 144 Posts Mentioned: 1 Post(s) Tagged: 2 Thread(s)	Great customer service right there ^

02-19-2015, 02:39 PM	#13
cdrazic93 Junior Join Date: Aug 2013 Drives: a car Location: Probably at school Posts: 4,341 Thanks: 3,184 Thanked 2,512 Times in 1,502 Posts Mentioned: 20 Post(s) Tagged: 0 Thread(s)	to get it out? Lets see; im going to need a .45 shell casing, some gun powder, a hammer, a sandwich and some beer. __________________ "Ah! What music! They could have never imagined, those pioneers who invented the automobile, that it would posses us like this, our imaginations, our dreams. Men love women, but even more than that, men love CARS!"-Lord Hesketh

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