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#519 | |
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Senior Member
Join Date: Aug 2012
Drives: GT86
Location: sweden
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Btw i also have P0017 on mine
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#520 |
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Senior Member
Join Date: Sep 2012
Drives: Scion FR-S
Location: South Orange County, San Clemente, CA
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update on my car.... they said it wont be ready till OCT omg wtf!!! i think i just want a new engine not a rebuilt one! in order to get to the cam shaft they have to rebuild the engine and ugh this sucks its a brand new car this shouldnt be happening. im making my first payment and i dont even have my car and now its in the shop for 4 weeks!
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| The Following User Says Thank You to Teknian_Culprate13 For This Useful Post: | @Art_Mighty (09-18-2012) |
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#521 | |
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Senior Member
Join Date: Aug 2012
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#522 | |
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uosɹǝdʎɐl ʇɹǝdxǝ
Join Date: Sep 2012
Drives: Asphalt AVO FR-S w/a Slushbox! :P
Location: Chicago (Edgewater)
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Are you 100% sure they said they needed to get to the cam shaft?
__________________
...because some men aren't looking for anything logical, like money. They can't be bought, bullied, reasoned, or negotiated with. Some men just want to watch the world burn |
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#523 | |
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Senior Member
Join Date: Sep 2012
Drives: Scion FR-S
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#524 | |
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Senior Member
Join Date: Aug 2012
Drives: 2013 DGM BRZ Limited
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#525 |
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uosɹǝdʎɐl ʇɹǝdxǝ
Join Date: Sep 2012
Drives: Asphalt AVO FR-S w/a Slushbox! :P
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So far no onehas actually needed a new cam shaft, just a cam gear...
__________________
...because some men aren't looking for anything logical, like money. They can't be bought, bullied, reasoned, or negotiated with. Some men just want to watch the world burn |
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#526 |
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Senior Member
Join Date: Sep 2012
Drives: Scion FR-S
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#527 | ||
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Banned
Join Date: Aug 2012
Drives: A nice one
Location: San Diego
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Their is probably a reason why almost no one responds/quotes your posts. |
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| The Following 5 Users Say Thank You to showbe For This Useful Post: | 96z2 (09-19-2012), brianbot5000 (09-19-2012), rice_classic (09-19-2012), speedy racer (09-22-2012), wheelhaus (09-23-2012) |
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#528 | |
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Senior Member
Join Date: Feb 2012
Drives: White WRX Hatchback, Toyota Pickup
Location: Seattle
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And as for who this was directed towards (86'er) - I think he meant this in a "with all due respect", "just trying to be helpful" sort of way, so don't get all worked up.
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2013 Subaru BRZ, SSM Limited
vin: 6007xx build: 3/2012 |
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#529 |
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Senior Member
Join Date: Jun 2012
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showbe is full of win!
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#530 |
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Senior Member
Join Date: Jun 2012
Drives: 2013 BRZ Limited 6MT WR Blue Pearl
Location: San Diego
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As others have pointed out, and as I've noted previously, what really upsets me about this process is a lack of ownership by either Subaru or Toyota. There are no faults with our glorious 86. There are no Americans in Baghdad.
Nobody is asking either company to publish engineering data. But to maintain radio silence and insist (again, as noted) that these are all isolated incidents doesn't do the customer any good. It's insulting. Oh, be careful, don't believe everything you read on the internet, anybody can post anything they want without being held responsible. Really? Eff you, buddy. Say, how's that social networking footprint working out for you? What? That's hypocritical? There's also a really fundamental inability to get things done. I can't believe such well-resourced organizations could be so slow to act, and on top of that, get so many basic things wrong. It was two mistakes and about a full, wasted working week just to get the correct OCV that was eventually replaced on my BRZ to the correct spot on the globe. There's no plan B, either. There's no contingency planning. Where's the BRZ panic kit, full of replacements for all the parts the engineers were still nervous about when production began? How is this level of ineptitude possible? I swear, I feel like the engineers were all hanging out, watching the assembly line for a few days, making sure everything was ~perfect~. Then one engineer leaned over to another and said "hey, Takahashi, I think the line workers have it down, what about you? Let's go get a beer." Only, they didn't have it down, and then my car got built. At every step of the way, I've had to fight to get the most basic things done. I'm completely confident that if I hadn't spent so much of my time on this, my car would STILL be in a service bay at the dealer. Some problems are just hard to solve, and sometimes as an engineer, you can design yourself into a corner. That happens, and when it does, it sucks, because life can become difficult. I feel a very strong sense of duty to get it right for my customers. But when you don't get it right, you find yourself with a new goal that's ten times as important: MAKE IT RIGHT. You damn for certain make sure the customer understands that you want it fixed even MORE than they do, because it's their investment, but your pride. People still actually care about that kind of thing, right? Right? Bueller? Bueller? Bueller? I'm so beyond caring about any stupid extended warranty, or reimbursement for being without my car for a month. I was clear about that with SoA from the beginning. They kept asking "what can we do, what can we do," and I kept telling them "none of that matters if you don't fix the issue, does it. Focus on the big problem first, then work out the details." And now they're just doing the same friggin' song and dance for everybody else. That pisses me off, because clearly they've learned nothing about customer service. Buying off customers with silly little rewards goes 180 degrees toward fixing an organizational culture that says this crap is okay in the first place. Way to treat the symptom, not the cause, a-hole. Much as I love my BRZ, and indeed, much as I'm sure I'll enjoy the hell out of it, I'm doubtful at this point that I'll ever choose another Subaru. Sure, other manufacturers may be no better, but the point is that Subaru won't get my money again. I've tried to make this clear to SoA on numerous occasions and at increasingly high levels of the organization (I know, for instance, that some e-mail potshots to the executive level did get read), but they've made it clear that they just do not care, at all. It's really just jaw-droppingly amazing to me that a company that treats its customers this way is able to stay in business. Subaru must make money by accident.
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2013 BRZ Limited 6MT WR Blue Pearl
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| The Following 6 Users Say Thank You to soconfoozed For This Useful Post: | @Art_Mighty (09-19-2012), czar07 (09-19-2012), eurospeed (09-19-2012), rapidcars (09-19-2012), stoneman155 (09-19-2012), Yruyur (09-20-2012) |
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#531 |
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Senior Member
Join Date: Sep 2011
Drives: '97 RSP JZZ30 GT-T
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I mean even in this day and age, shit like not responding to customer's emails is just retarded. specially in a situation like this. It takes TWO minutes to respond to emails.
Looks like its profit profit profit. fuck the consumer
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Germans>Japanese>Italians>Americans. Unless its a Corvette. |
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#532 |
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Junior Member
Join Date: Sep 2012
Drives: Whiteout
Location: Ohio
Posts: 2
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Thanks! That is the message they are getting from HQ in California. Supposedly bad code. 3 weeks for upgrade.
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