Question about Winjet Headlights

[Msnicoleeeee]

Originally Posted by CARiD

All,

First and foremost we would like to take a minute and apologize for the all of the inconvenience this situation has caused.

As promised, after spending the last week working feverishly on a resolution and negotiating the best options for you, our customers, we believe we were able to come up with a win-win solution. We realize this solution will not please everyone leaving some of you disappointed, which is certainly not our intent, and again we sincerely apologize to those who are negatively impacted by this resolution.

The solution we are offering to you is:

A. If you would like to proceed with your originally placed order at this discounted price for the Winjet(Chrome) headlights, your new price would be $251.66 which would require an additional $115.98 which we would need to collect to complete the order per set.


B. If you would like to proceed with your originally placed order at this discounted price for the Winjet (Black) Headlights, your new price would be $267.80 which would require an additional $132.12 which we would need to collect to complete the order per set.

We feel so terrible over this whole situation that we have created an additional toll free number for members on this forum along with a limited time, 20% off discount towards the majority of FR-S products at CARiD.com.

Please contact us at your special FR-S phone number 888-634-9437, which will allow you immediate access over other callers allowing us to provide you with prompt assistance.

You will receive an e-mail from us, within the next 48 hours, at the e-mail address you provided when placing your original order. This e-mail will provide you with directions on how to proceed with processing your order or requesting a cancellation for a full refund.

Once again I would like to sincerely apologize for any inconvenience this may have caused and to thank everyone for your patience and understanding during this time.

Sincerely,

Marc M.
Quality Assurance Manager
CARiD.com

Thanks for the update! What about people who purchased via eBay...? How is that going to work?

[Msnicoleeeee]

Originally Posted by StormMcCloud

Just a heads up, I just called them and the 20% off will last for 30 days. You have to call them at the number they provided for them to give the 20% off.

Is the 20% off able to be used towards the headlights? LOL

[StormMcCloud]

Originally Posted by clayrush

Are we talkin 20% off of small stuff like break pads and light bulbs or stuff like carbon fiber hoods, spoilers and big break kits?

because I am making a list

Hahaha, that is actually exactly what I called them about. I got a bit of a run around got another call so I never got a real answer. I mentioned the fact that the Seibon TS hood they are selling for $765 is the same price as FT86Speedfactory and that FT86Speedfactory has free shipping, where as CARiD wants $155. Dude told me they can match FT86Speedfactories price buy didn't mention if I could use the 20% off. So who knows, you'll probably have to ask.

[scioneric]

Originally Posted by TwinturboCamry

Who says they're losing cash...

Anyone know the cogs on these?

I do not know if they losing cash. To me once they refund i am losing cash due to currency! Damn

[LuxuryVapes]

Originally Posted by Msnicoleeeee

Thanks for the update! What about people who purchased via eBay...? How is that going to work?

I'm a little curious on that too think ima make a claim on paypal lol

[NorCal_Guy]

I just called them they are issuing me a full refund.

[FRSTRM]

[Msnicoleeeee]

Originally Posted by LuxuryVapes

I'm a little curious on that too think ima make a claim on paypal lol

lol let me know what happens if you do.

[Jlin]

I requested a refund as well. won't be any cheaper to buy locally as I'm also located in canada with the duties etc.

[STS-V]

I feel this was extremely fair. Realistically they could have said "hey, it was a mistake, here's your refund, have a good day." How many times have you seen it done at best buy, sears, or any other place that had a misprint? It's happened to the own company I work for a few times. They are offering an extremely fair resolution that still saves you a huge discount over buying new elsewhere.

Is it as good of a deal as originally quoted? No, but it sure beats all the alternatives. And one alternative was telling you take your refund and have a nice day.

Thank you, Car ID.

[Turbo95eg6]

Originally Posted by FRSTRM

Seriously, how do you all post so many gifs? Every time I try to add one it says it reaches the max for images.

[oTaGGeDo]

Paid the difference in full can't wait to receive my lights at this awesome deal thanks CarID! I'll for sure be a returning customer

Sent from my LG-D950 using Tapatalk

[ZOMFGAARON]

Originally Posted by Turbo95eg6

Seriously, how do you all post so many gifs? Every time I try to add one it says it reaches the max for images.

But seriously here. http://www.ft86club.com/forums/misc.php?do=bbcode

[knewsom32]

Almost looks like a publicity stunt. If you have people adding parts to a website and think a set of headlights are under 175... If you have customer service reps telling people that it is the correct price no doubt.... If it takes that long to change a price after someone has notified you... You can see the amount of traction they have gained by giving you something at cost.

Yes, I ordered a set of black as a gift.