Beware of TRF morimotos HIDs ordering - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

ndsleep612 · 02-07-2014, 12:51 PM

I placed an order directly with the retrofit guys for an hid kit, unfortunately they mislead customers with poor shipping delivery dates. I ordered on the weekend and my package was shipped on Monday, the usps priority tracking number said end of day by Wednesday, currently the tracking is MiA since then. When I contacted the retrofit guys they don't take responsibility but only my money. Has anyone else had a poor experience with them?

deucethemoose · 02-07-2014, 12:56 PM

Shipping on Monday sounds normal - and the lost package by USPS unfortunately sounds normal as well. Just ask them to open a request with USPS to find the package, as that needs to be done by the shipper, not the recipient.

Imrac · 02-07-2014, 12:59 PM

Uh.... If you ordered on the weekend and it shipped Monday with the tracking number... It's in the hands of USPS at that point.

I would contact USPS with your tracking number to get information on the shipment.

2pt5RS · 02-07-2014, 01:00 PM

They can't prevent or predict what happens after it leaves their hands. They haven't taken your money without a product. You ordered, they shipped it. It's up to you to contact them and ask for them to contact usps to open a ticket.

Or you could give it a couple more days. With all of the weather issues the country has been having lately, especially in Atlanta where they're located, it might be delayed.

Also, this thread was completely pointless. You can't "warn" people to beware of a company when it's out of their control after it leaves their hands.

finch1750 · 02-07-2014, 01:26 PM

Quote:

Originally Posted by ndsleep612

I placed an order directly with the retrofit guys for an hid kit, unfortunately they mislead customers with poor shipping delivery dates. I ordered on the weekend and my package was shipped on Monday, the usps priority tracking number said end of day by Wednesday, currently the tracking is MiA since then. When I contacted the retrofit guys they don't take responsibility but only my money. Has anyone else had a poor experience with them?

Beyond the fact that they seem to have good ship times with essentially sending the package out the next day, and with tracking, it seems like they are not at fault at all. Like others have said it is with USPS. Not sure how the buisness is responsible for usps shipping delays (more than likely caused by the weather). Also priority is not a guatanteed delivery date but only an estimate for reasons just like this.

Also try the vendor review forum next time so at least its in the right place.

Fett4Real · 02-07-2014, 01:43 PM

They may have PRINTED the label that doesnt mean the USPS HAS the items...

mav1178 · 02-07-2014, 01:46 PM

Quote:

Originally Posted by Fett4Real

They may have PRINTED the label that doesnt mean the USPS HAS the items...

... or USPS sucks at tracking.

I once shipped a oil sample to Blackstone w/ tracking. The package was never scanned. I filed a report for a missing shipment 2 weeks afterwards, and by coincidence Blackstone completed my oil analysis the day after.

Then, two weeks after the report was filed, I got a call from the manager of the USPS location where it was shipped from saying that they did an internal audit and it shows the package was shipped. From start to finish it took them 4 weeks to realize that my item was shipped.

OP's problem is that 1) he ordered on a weekend and expected USPS to ship on a weekend... not even UPS does that. And 2) item was shipped via USPS. Good luck with that!

-alex

hur1ey02 · 02-07-2014, 01:55 PM

Yeah - this week my USPS tracking # has shown nothing. No progress, just that it was created. I checked this morning and poof - it's out for delivery today.

retrosmiths · 02-07-2014, 02:59 PM

USPS's fault, not TRS. Misleading title, OP.

finch1750 · 02-07-2014, 04:36 PM

Quote:

Originally Posted by Fett4Real

They may have PRINTED the label that doesnt mean the USPS HAS the items...

He said it was marked as shipped with an eta, meaning usps has received and done an inital scan.

Besides, the usps tracking is updated like every few days (it has gotten a bit better recently) so you can really use that as a good judge of where your package actually is.

Fett4Real · 02-07-2014, 04:42 PM

Usps has been doing this alot lately with stamps.com and their own site. Dunno why just bad system

Sent from my SCH-I545 using Tapatalk

retrosmiths · 02-07-2014, 04:53 PM

I've ordered tons of stuff from TRS and always have selected UPS because they ship/deliver Saturdays. Usually takes no more than 5 business days for it to arrive (even to SF where OP is now and where I used to reside).

FYI, use coupon code "TRSRCFS" for free UPS ground shipping on orders $25+.

Turbo95eg6 · 02-07-2014, 04:59 PM

Beware of annoying and impatient customers

PoorMansRacing · 02-07-2014, 05:29 PM

Uh... what's the issue?

02-07-2014, 12:51 PM	#1
ndsleep612 Senior Member Join Date: Jun 2013 Drives: Thee Argento Cricket Location: Somewhere far away Posts: 165 Thanks: 101 Thanked 29 Times in 23 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Beware of TRF morimotos HIDs ordering I placed an order directly with the retrofit guys for an hid kit, unfortunately they mislead customers with poor shipping delivery dates. I ordered on the weekend and my package was shipped on Monday, the usps priority tracking number said end of day by Wednesday, currently the tracking is MiA since then. When I contacted the retrofit guys they don't take responsibility but only my money. Has anyone else had a poor experience with them?

02-07-2014, 12:56 PM	#2
deucethemoose Functionally Retarded Join Date: Jan 2012 Drives: LinkECU V6 MR2 - MKVII Golf R Location: PNW Posts: 709 Thanks: 81 Thanked 425 Times in 205 Posts Mentioned: 6 Post(s) Tagged: 0 Thread(s)	Shipping on Monday sounds normal - and the lost package by USPS unfortunately sounds normal as well. Just ask them to open a request with USPS to find the package, as that needs to be done by the shipper, not the recipient. __________________ 1991 MR2 - T-tops - Crimson Red - 1MZ-FE 3.0L - Other Stuff I'm not really an asshole, but I play one on the internet.

02-07-2014, 02:59 PM	#9
retrosmiths Senior Member Join Date: May 2013 Drives: Scion FR-S Whiteout Location: Hollywood, CA Posts: 962 Thanks: 297 Thanked 241 Times in 137 Posts Mentioned: 22 Post(s) Tagged: 0 Thread(s)	USPS's fault, not TRS. Misleading title, OP. __________________ 2013 Scion FR-S

02-07-2014, 04:53 PM	#12
retrosmiths Senior Member Join Date: May 2013 Drives: Scion FR-S Whiteout Location: Hollywood, CA Posts: 962 Thanks: 297 Thanked 241 Times in 137 Posts Mentioned: 22 Post(s) Tagged: 0 Thread(s)	I've ordered tons of stuff from TRS and always have selected UPS because they ship/deliver Saturdays. Usually takes no more than 5 business days for it to arrive (even to SF where OP is now and where I used to reside). FYI, use coupon code "TRSRCFS" for free UPS ground shipping on orders $25+. __________________ 2013 Scion FR-S

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02-07-2014, 01:00 PM	#4
2pt5RS Berz Join Date: May 2012 Drives: 2013 BRZ Location: -=ATL=- Posts: 707 Thanks: 281 Thanked 294 Times in 158 Posts Mentioned: 12 Post(s) Tagged: 0 Thread(s)	They can't prevent or predict what happens after it leaves their hands. They haven't taken your money without a product. You ordered, they shipped it. It's up to you to contact them and ask for them to contact usps to open a ticket. Or you could give it a couple more days. With all of the weather issues the country has been having lately, especially in Atlanta where they're located, it might be delayed. Also, this thread was completely pointless. You can't "warn" people to beware of a company when it's out of their control after it leaves their hands.

02-07-2014, 01:43 PM	#6
Fett4Real AKA Mugen Dom Join Date: May 2013 Drives: 2013 FR-S, 2007 FJ Voodoo Blue Location: Hill AFB UT Posts: 957 Thanks: 125 Thanked 337 Times in 239 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	They may have PRINTED the label that doesnt mean the USPS HAS the items...

02-07-2014, 04:42 PM	#11
Fett4Real AKA Mugen Dom Join Date: May 2013 Drives: 2013 FR-S, 2007 FJ Voodoo Blue Location: Hill AFB UT Posts: 957 Thanks: 125 Thanked 337 Times in 239 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	Usps has been doing this alot lately with stamps.com and their own site. Dunno why just bad system Sent from my SCH-I545 using Tapatalk

02-07-2014, 04:59 PM	#13
Turbo95eg6 Senior Member Join Date: Nov 2013 Drives: 2014 BRZ SWP LTD Location: The 503 Posts: 2,174 Thanks: 331 Thanked 2,266 Times in 858 Posts Mentioned: 18 Post(s) Tagged: 3 Thread(s)	Beware of annoying and impatient customers

02-07-2014, 05:29 PM	#14
PoorMansRacing Anorexic Join Date: Oct 2013 Drives: 2003 Honda S2000 Suzuka Blue Location: Washington, DC Posts: 341 Thanks: 598 Thanked 175 Times in 95 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	Uh... what's the issue?

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