Most ridiculous response from the dealership.

[Miniata]

Originally Posted by fa5tco

If you buy your tires from Discount Tire you can buy "certification," or as they call it "certs," and it would cover the replacement of the tire if theres a nail.

If you go into Discount Tire with a repairable puncture in your tire, they will repair it for free with a combination plug/patch, whether you bought the tire from them or not.

[SigmaHyperion]

Manufacturer Warranties cover defects. Your tire would be covered, but only if there was a defect on it that caused it to fail or wear prematurely. Getting a nail in it, is not a defect; and is no more the dealer's concern than it would be to repair your car if a hailstorm came through. A warranty is not a waiver for any and all expenses for the next 3 years.

As far as the dealership's response, it was about as far from 'ridiculous' as one can get. They were looking out for you by telling you that there were other places you could go to get that sort of repair done in a better manner than they could do and for a lot less money too. That's not 'ridiculous', that's pretty cool of them in my book.

[mswhong]

Why on earth would you ask for warranty on a tyre? As the dealer said, it's a "wear-and-tear" item. If the wheel came with a nail in it the day you picked it up, then yes they are entitled to replace the entire wheel.. but considering you drove it over a stray nail on the road, they have EVERY RIGHT to deny you a warranty on your tyres.

It's just like saying, "oh a bird shat on my car, can I go and get my paint re-applied under warranty?"..

I don't know what you're implying is "ridiculous".. if that was any other immoral c**t providing his services to you, he would've charged you for an extra wheel.. consider it a favour that he told you to go to a "mom-and-pop" shop to get your tyre re-patched because it would've cost you more to get that plug-patch thing at the dealer everyone is talking about.

[Pacific Auto]

More shops aren't willing to patch or plug tires anymore due to a lot of lawsuit the last couple of years.

Support your mom and pops shops when its not a warranty claim. They do quality work and in most cases its cheaper.

[fistpoint]

Originally Posted by ae86stunt

LOL if you purchase the Tires from them, with a road hazard warranty.

I work at a shop and I am Most defiantly not Patching you're tires for free...

That's great, but Discount Tire repairs them for free without any hazard warranty, which I never buy. Though you are right about needing to buy the tires there first.

However, it hasn't stopped me from pointing out the 20+ years of business I have given them and remind them I'm coming back for this cars tires. It's a cycle that starts the first time you buy from them. I've had to do that only once, it's my replacements that always get screws and nails for some reason.

A few local gas stations with repair shops in them here do it for $5 too, as a back up. It's either free or practically free with these two options, OP can call around his neighborhood next time and ask. I'm assuming it has been repaired by now.

[Braces]

Originally Posted by Miniata

If you go into Discount Tire with a repairable puncture in your tire, they will repair it for free with a combination plug/patch, whether you bought the tire from them or not.

THIS! Great business model. I've had numerous tires repaired at no cost. I always show loyalty to these discount tire shops when shopping for new tires. Win win for everybody.

[cuddefred]

Really? Tires aren't covered under warranty? Next they will be telling me that when it runs out I have to pay to put some of that liquidy thing into the fuel tank and pay for it myself.

[PoWn3d_0704]

Originally Posted by ae86stunt

LOL if you purchase the Tires from them, with a road hazard warranty.

I work at a shop and I am Most defiantly not Patching you're tires for free...

My local shop patched my stock tires for free just last week. Was quite nice of them.

[alex_86]

Originally Posted by mswhong

Why on earth would you ask for warranty on a tyre? As the dealer said, it's a "wear-and-tear" item. If the wheel came with a nail in it the day you picked it up, then yes they are entitled to replace the entire wheel.. but considering you drove it over a stray nail on the road, they have EVERY RIGHT to deny you a warranty on your tyres.

It's just like saying, "oh a bird shat on my car, can I go and get my paint re-applied under warranty?"..

I don't know what you're implying is "ridiculous".. if that was any other immoral c**t providing his services to you, he would've charged you for an extra wheel.. consider it a favour that he told you to go to a "mom-and-pop" shop to get your tyre re-patched because it would've cost you more to get that plug-patch thing at the dealer everyone is talking about.

sorry but your analogy of the situation is rather pathetic and insulting due to how retarded it sounds. the analogy you used does not pertain to an exact statement similar to what he is saying. Now, back to the topic one it should have been replaced under warranty if he even knew what his warranty is. The dealership i work at is rated number 1 in the dfw area and through the manufacture they warranty tires whether it be a nail , piece of shrapnel or a raccoon.

[mswhong]

Originally Posted by alex_86

sorry but your analogy of the situation is rather pathetic and insulting due to how retarded it sounds. the analogy you used does not pertain to an exact statement similar to what he is saying. Now, back to the topic one it should have been replaced under warranty if he even knew what his warranty is. The dealership i work at is rated number 1 in the dfw area and through the manufacture they warranty tires whether it be a nail , piece of shrapnel or a raccoon.

No, the tyre should not be replaced under warranty because he struck a stray nail, which was out of his and the manufacturer's control. If he purchased warranty for his TYRES then yes, he is entitled to a new one.

I'm assuming that OP was trying to get this tyre replaced under manufacturer's warranty? If that is the case, there is absolutely no way in hell they'll give him a new tyre.

And HENCE that's what an analogy is.. it isn't an exact statement lol, rather it is a correspondence or partial similarity between the two situations.

Good day to you sir.

[shingles]

Sorry, why is it a stupid response? The guy told you nail in tire is not a warranty item and you didn't like that? Or, that he told you to go to a better place for what he thought was a better way to repair the tire?

Nails in tire is NOT a warranty item. Doesn't matter which manufacturer... unless you bought some sort of tire specific item that covers road hazard (like a nail), it is not covered.

[DoomsdayJesus]

Dude, if they're the stock tires and you're not tracking it, buy a plug kit and do it yourself. I do it all the time. If you're going to be tracking the car or driving fast, you may want to look at replacement and keep the tire around as a spare.

No tire shop is going to patch your tire for free. Patching does the least damage because you don't have to use that roughing tool which really punches through, however, they are also more likely to leak in my experience. I've never had a plug leak, but they do compromise structural integrity enough that you won't want to track or drive too fast with it.

I do love the AAFES shops where you can take your car in and work on a lift for a small hourly rate, most of them will pull tires for a small fee, but you have to make sure the attendant doesn't screw your rims.

[alex_86]

Originally Posted by shingles

Sorry, why is it a stupid response? The guy told you nail in tire is not a warranty item and you didn't like that? Or, that he told you to go to a better place for what he thought was a better way to repair the tire?

Nails in tire is NOT a warranty item. Doesn't matter which manufacturer... unless you bought some sort of tire specific item that covers road hazard (like a nail), it is not covered.

well the manufacture i work for does , which obviously means your wrong. not only that toyota also warranty's My TIRES that CAME with the car. SOOOOOOOOOOOOOOOOOO like i was trying to say horrible dealership. OP find another dealership that has your best interest not their own.

[SigmaHyperion]

Originally Posted by alex_86

well the manufacture i work for does , which obviously means your wrong. not only that toyota also warranty's My TIRES that CAME with the car. SOOOOOOOOOOOOOOOOOO like i was trying to say horrible dealership. OP find another dealership that has your best interest not their own.

Toyota does not warranty the tires from road hazards. Period. As a matter of fact, Toyota does not warranty them at all, the original manufacturer of them does. Tires are unique with auto warranties in that, unlike all the other components of your car, your warranty for tires is not through Toyota at all, but rather with whomever the manufacturer of the tire is.

That does not mean that your dealership does not cover them though. Dealers and service managers have a ton of leeway in what they want to cover, who they choose to cover it for, and whether or not they try to pass that on to Toyota (or in this case, the tire OEM) or eat it as a cost of doing business as a dealer to keep your customers happy. That does not mean that other dealers are "horrible", it means that yours is, by literal definition, "exceptional".