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Most ridiculous response from the dealership.

So my tire pressure light came on the other day and i took it to the dealership to have them fix it since it was nearby. Well turns out my tire had a nail in it and they told me it was "repairable" but that it would be better for me to take it to those "mom and pop shops" as he stated to fix it because they'll put a plug while the dealership only puts a patch. Thats fine I can do that if they cant just patch it up which is what the "mom and pop" shop did anyways i dont want them touching my car. Also after all that as i was walking back out to my car a service advisor was out there and i asked him arent tires under warranty? His response was "no anything that is wear and tear on the car is not under warranty. If you want a warranty on a tire you'd have to purchase a tire with a warranty."

So what i got out of that is those "mom and pop" shops can do a better job than an actual dealership, the whole car isnt under warranty because the whole car is wear and tear, and my tires were free when i first purchased the vehicle which i doubt i know i paid every penny for those tires when i bought the car with all the warranties possible.

Anyone ever get stupid responses like this?

Usually have to purchase a road hazard warranty to cover the rims and tires for punctures such as a nail.

Im a lube tech for toyota. So I can maybe come up with reasons why they would say that. The whole plug patch thing is weird because as far as I know its the law for dealerships (at least for my area) to use the patch with the plug on it. On top of that dealerships have high standards for what is repairable or not. I inspect and decide that really. Those service advisors were maybe being nice to you and were being legit with you by having the "mom and pop" do it since it wouldnt have been "legally" repairable under our local law but still technically be repaired. My dealership would have tried and sell you a new tire and not send u to another shop (bad business practice). And yes warrenty doesn't cover wear and tear part unless they were defective. A nail in a tire is not a defect. Its just bad luck.

I really think you should go read all the documentation that came with the car before you jump to a conclusion.

In there, there's a small book called "Original Equipment Passenger & Light Truck Tire Owner's Manual & Limited Warranty"

In there, on page 4, is a "What is not covered" section which states that a puncture is not covered.

While the technician is correct in what he stated, it's a bit misleading. Your tires still have warranty, but the warranty only applies to defect under normal driving conditions and with regular maintenance. Your puncture isn't covered under the basic tire warranty, and his response (if only directed at the puncture incident) is 100% correct.

Long story short, read the manual. A lot of things are "wear and tear" but that's not what the point of warranty is, and that's not how you should be viewing/judging warranty coverage for your car.

-alex

yeah I added $4/mo to my lease payments for rim and tire hazard insurance

Quote:

Originally Posted by BlueDubbinTDI (Post 1180211)

yeah I added $4/mo to my lease payments for rim and tire hazard insurance

Same here. I do enough road trips and live in pothole city. $4/mo is a small price to pay after having several shredded tires and bent rims on previous vehicles.

You really thought the tires had a warranty on them for a nail? Is this your first new car?

Quote:

Originally Posted by Pele86 (Post 1180140)

Running over a nail would not be a warranty repair. Tires are on a separate warranty from the tire manufacturer. The dealership was actually pretty honest with you, they could have fixed the tire and charged you normal repair rates.

Be thankful they didn't take advantage of you based on your lack of understanding of how warranties work they could have ripped you.

Legally, I believe they have to patch a radial tire with a patch from the inside, requiring the tire be removed from the car and unmounted from the rim. Probably didn't want to be bothered doing the labor or charging you what it would have cost. Mom & Pop places often use a plug and goop from the outside while the tire is still mounted and on the car. I've had both done and never noticed much difference. I wouldn't recommend using a patched / plugged tire at the track however.

Is this your first car? The dealer should have said consumables are not under warranty, as in items that will ALWAYS wear out and can wear out A LOT faster depending on proper/improper/hard use.

Then there are things like a clutch that shouldn't wear out fast but if it does they will look at it and if they see it was "abused" they will not warranty it. Same with your engine and "the whole car".

Tire damage not covered by standard new car warrantee. Tire repairs and purchases are much more expensive at the dealership. Go somewhere else.

Your tires are not warrantied against road hazards unless you purchases a tire/wheel protection plan. They are only warrantied against manufacturer defect. Wear items and adjustments are covered, however (clutch lining, brake pads, wiper blades).

If you buy your tires from Discount Tire you can buy "certification," or as they call it "certs," and it would cover the replacement of the tire if theres a nail. No manufacturers warranty is going to cover your tires, breaks, clutch, because those are wear items.

Most tire shops do tire repairs for free.