Need help quick plz. Dealership wont give deposit back. - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

damaster32 · 11-16-2012, 12:28 PM

Hey guys,

Need your advise. So I put down my deposit for an FRS a couple weeks ago and they told me what its fully refundable.

I went to try and get my deposit back right now since I found another FRS instock now from a different dealership. And they said no

What should i do. They said its only refundable if something is wrong with the car. And that i needed a written paper saying that my deposit could be refunded WTF

Thanks
Stan

Mo707 · 11-16-2012, 12:38 PM

Don't leave till you get your deposit. I put 3 $500 deposits at three deferent dealer ships and they all gave me my deposits back when i found my frs at another dealer in stock. I wouldn't leave until they have me my deposit.

Ingen · 11-16-2012, 12:41 PM

Just call scion.

From teh dealer.

1.866.70.SCION

Tell the dealer you're doing that. And don't sugar coat anything

The scion policy is that it's refundable AFAIK

damaster32 · 11-16-2012, 12:46 PM

Got it back lol, spoke to two different managers.

Jayde · 11-16-2012, 12:58 PM

Quote:

Originally Posted by damaster32

Got it back lol, spoke to two different managers.

Can't believe dealers are still doing this...

But I'm glad you got it back though.

kludger · 11-16-2012, 01:06 PM

Yeah hard to believe that dealers are still trying that in the days of Yelp, FB and forums like this, I wish it had been as easy to get the word out on bad dealer experience a couple of decades back with some prior purchases, but these days dealers seem to be savvy that word can spread fast if they act like DBs.

I had a $500 deposit on an out of state BRZ I planned to buy/ship, but ended up cancelling my order when a BRZ became available locally which I bought knowing I might have problems getting my deposit back on the other dealer, but later when I asked for my deposit back the salesman totally understood the buy opportunity situation and didn't give me any problems, he just wanted to know how competitive the deal was compared to his.

Maybe the fact I mentioned I would let folks on this forum know the car was back available didn't hurt with him knowing I could also share if there was a bad experience too, but he was great about the whole process anyhow.

GSX-R35 · 11-16-2012, 02:25 PM

Glad you got your money back. The same situation is the exact reason why I asked the salesperson I was working with to send me an email specifically stating the deposit he was asking for was refundable. The dealership seemed straight up enough but it never hurts to have something in writing

Now if only Saturday would come and I can finally make the decision to get that Raven FR-S I put that deposit on...

jmaryt · 11-16-2012, 11:11 PM

Quote:

Originally Posted by damaster32

Got it back lol, spoke to two different managers.

i suspect they was "probing" you! they know they have to
give it back.they just want to determine if you are "stupid" enough
to let them keep it!

Quote:

Originally Posted by Jayde

Can't believe dealers are still doing this...

But I'm glad you got it back though.

Texas BRZ · 11-16-2012, 11:27 PM

Glad to hear of your positive outcome.

I'm assuming the dealer did not want to lose your business, and perhaps became stubborn... It may have been bitter for the dealer to swallow, but the response to your request should have been more positive initially.

Anyway, I wish you good luck with the FR-S which you located elsewhere.

Jayde · 11-17-2012, 12:23 AM

Quote:

Originally Posted by jmaryt

i suspect they was "probing" you! they know they have to
give it back.they just want to determine if you are "stupid" enough
to let them keep it!

You'd be surprised how common this was a few months when these were first hitting the shores. People had to fight tooth and nail to get their money back.

whaap · 11-17-2012, 12:58 AM

It's pretty stupid they would give a guy a hard time like that, especially on a car they will probably have sold to someone else within an hour of it coming to their lot.

Doc · 11-17-2012, 03:42 AM

State laws vary but essentially, the golden rule(s) 1. Are you under contract, if so, read the details. 2. Stealerships can NOT keep your deposit. Go right to the top of the stealership, the GM (general manager).

It really pisses me off to hear this.

nab335 · 11-17-2012, 03:55 AM

WTF thats so fucked up you should've started a riot in there man

jmaryt · 11-17-2012, 04:16 AM

Quote:

Originally Posted by Jayde

You'd be surprised how common this was a few months when these were first hitting the shores. People had to fight tooth and nail to get their money back.

i hear ya,but you would think it shouldn't be a problem
in light of the fact,the car will sell right away anyway!
in any event, a call to your state's "'consumer protection division"
should take care of the matter!

11-16-2012, 12:28 PM	#1
damaster32 Senior Member Join Date: Oct 2012 Drives: 2014 BRZ Limited Location: Fairfax Posts: 187 Thanks: 0 Thanked 44 Times in 26 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Need help quick plz. Dealership wont give deposit back. Hey guys, Need your advise. So I put down my deposit for an FRS a couple weeks ago and they told me what its fully refundable. I went to try and get my deposit back right now since I found another FRS instock now from a different dealership. And they said no What should i do. They said its only refundable if something is wrong with the car. And that i needed a written paper saying that my deposit could be refunded WTF Thanks Stan

11-16-2012, 12:41 PM	#3
Ingen Senior Member Join Date: Oct 2012 Drives: Ultramarine FR-S 6MT Location: Columbus, OH Posts: 525 Thanks: 349 Thanked 204 Times in 121 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Just call scion. From teh dealer. 1.866.70.SCION Tell the dealer you're doing that. And don't sugar coat anything The scion policy is that it's refundable AFAIK __________________ Car Received: 10/18. Break in ended: 10/28 Goal: Openflash UEL headers, Stage II 93 oct, TRD intake, arm rest :P

11-16-2012, 11:27 PM	#9
Texas BRZ Imperfect Join Date: Jul 2012 Drives: 2025 C8 Z06s and more! Location: Plano, Texas Posts: 925 Thanks: 374 Thanked 307 Times in 193 Posts Mentioned: 2 Post(s) Tagged: 1 Thread(s)	Glad to hear of your positive outcome. I'm assuming the dealer did not want to lose your business, and perhaps became stubborn... It may have been bitter for the dealer to swallow, but the response to your request should have been more positive initially. Anyway, I wish you good luck with the FR-S which you located elsewhere. __________________

11-17-2012, 03:55 AM	#13
nab335 Senior Member Join Date: May 2012 Drives: e92 335i, FRS, Lexus ls400 Location: Irvine Posts: 627 Thanks: 213 Thanked 330 Times in 181 Posts Mentioned: 30 Post(s) Tagged: 0 Thread(s)	WTF thats so fucked up you should've started a riot in there man __________________ IG: nabb335

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11-16-2012, 12:46 PM	#4
damaster32 Senior Member Join Date: Oct 2012 Drives: 2014 BRZ Limited Location: Fairfax Posts: 187 Thanks: 0 Thanked 44 Times in 26 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Got it back lol, spoke to two different managers.

11-16-2012, 01:06 PM	#6
kludger Senior Member Join Date: Oct 2012 Drives: '13 Boxter S, '13 BRZ(gone) Location: SE PA Posts: 235 Thanks: 309 Thanked 103 Times in 57 Posts Mentioned: 9 Post(s) Tagged: 0 Thread(s)	Yeah hard to believe that dealers are still trying that in the days of Yelp, FB and forums like this, I wish it had been as easy to get the word out on bad dealer experience a couple of decades back with some prior purchases, but these days dealers seem to be savvy that word can spread fast if they act like DBs. I had a $500 deposit on an out of state BRZ I planned to buy/ship, but ended up cancelling my order when a BRZ became available locally which I bought knowing I might have problems getting my deposit back on the other dealer, but later when I asked for my deposit back the salesman totally understood the buy opportunity situation and didn't give me any problems, he just wanted to know how competitive the deal was compared to his. Maybe the fact I mentioned I would let folks on this forum know the car was back available didn't hurt with him knowing I could also share if there was a bad experience too, but he was great about the whole process anyhow.

11-16-2012, 02:25 PM	#7
GSX-R35 Member Join Date: Nov 2012 Drives: 2013 Scion FR-S, 2010 Nissan GT-R Location: Arizona Posts: 17 Thanks: 8 Thanked 6 Times in 4 Posts Mentioned: 4 Post(s) Tagged: 0 Thread(s)	Glad you got your money back. The same situation is the exact reason why I asked the salesperson I was working with to send me an email specifically stating the deposit he was asking for was refundable. The dealership seemed straight up enough but it never hurts to have something in writing Now if only Saturday would come and I can finally make the decision to get that Raven FR-S I put that deposit on...

11-17-2012, 12:58 AM	#11
whaap Senior Member Join Date: Dec 2009 Drives: '13 FR-S firestorm, 6 mt - '11 CR-V Location: Tucson Posts: 2,133 Thanks: 243 Thanked 1,387 Times in 657 Posts Mentioned: 36 Post(s) Tagged: 0 Thread(s)	It's pretty stupid they would give a guy a hard time like that, especially on a car they will probably have sold to someone else within an hour of it coming to their lot.

11-17-2012, 03:42 AM	#12
Doc Member Join Date: Aug 2012 Drives: 2013 FR-S Location: South Florida Posts: 28 Thanks: 0 Thanked 44 Times in 9 Posts Mentioned: 15 Post(s) Tagged: 3 Thread(s)	State laws vary but essentially, the golden rule(s) 1. Are you under contract, if so, read the details. 2. Stealerships can NOT keep your deposit. Go right to the top of the stealership, the GM (general manager). It really pisses me off to hear this.

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