JDL Auto Design - 2014 Exhaust Products - Page 33 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

JDLAutoDesign · 03-18-2014, 09:46 PM

It shouldn't be more than a day of repair time then back out to you. Oder #1308 right? Will send you a return label Ryan, Thanks

JDLAutoDesign · 03-18-2014, 09:53 PM

Label sent. Let me know if you dont get it

nelsmar · 03-18-2014, 10:16 PM

Quote:

Originally Posted by M3BimmerBilly

Wow. drop at least $1K with these guys and they treat you like crap. Clearly they made a mistake and this guy has shown it repeatedly. I can't believe any respectable tuner would make a customer wait weeks for a product and then when its wrong deny all responsibility.

JDL = another tuner that will be extinct in 2 years if they can figure out customer service.

They mentioned multiple times sending him a new one, and repetitively asked for his order number. How are they treating him like crap? JDL isn't just some random group of kids that started on this platform and will disappear 6 months down the road. These guys have been fabricating for quite a long time over other platforms.

cslntuee · 03-18-2014, 10:28 PM

Any update for EL catted dyno result?
Thanks.

Quote:

Originally Posted by JDLAutoDesign

Installed the 2nd local Equal Length header with the Innovate Supercharger. We will have some 3rd party results soon

Ryan P · 03-18-2014, 10:41 PM

All I saw was top notch customer service. First they try to assess the situation and give guidance in a timely fashion. Then when all else fails they offer to pay for the item to be shipped back for further investigation.

Sent from my SPH-L710 using Tapatalk

transition · 03-18-2014, 10:43 PM

Quote:

Originally Posted by nelsmar

They mentioned multiple times sending him a new one, and repetitively asked for his order number. How are they treating him like crap? JDL isn't just some random group of kids that started on this platform and will disappear 6 months down the road. These guys have been fabricating for quite a long time over other platforms.

The problem is the issue is very clear and other customers have experienced the problem. He doesn't acknowledge the fact that "Yea, looks like we made a mistake!" He knew my order number since i emailed him these photos already. What prompted me to make this thread was another customer who had the exact same problem and yet JDL is still denying there is a problem with their design. All it would have taken is a simple "Sorry, we'll fix it right away!" I spent over 50 days waiting for the products and when they arrive they are defective because of workmanship. Also forgot to ship me a gasket. Also, my collector seems to be separating a bit which i've been told is totally normal.

My consensus is JDL products are overpriced and the customer service isn't special. Remember most of these tuner companies have 2 ways of dealing with customers. People who communicate via email (who get ignored or pushed to the back of the queue - happened to me i should know) and customers who complain publicly who typically get good service because they can't afford to ignore them. I won't be sending my front pipe back to JDL because i know once it arrives i'll get the same "shipping tomorrow" response i got 4 times on the order i already placed. No thanks.

nelsmar · 03-18-2014, 10:44 PM

Quote:

Originally Posted by cslntuee

Any update for EL catted dyno result?
Thanks.

N/A car owner has been out of town. Supercharged car the dyno canceled on him twice... I'll text them for updates and see whats up.

JDLAutoDesign · 03-18-2014, 11:01 PM

I didnt know it was you emailing until after you asked the lead time question. I went into your profile to find your name so I could look up your info but there was none. Once you asked the question I knew who it was and was able to pull up your order and address info for the return label.

As for your fitment issue I was trying to help by going over some standard questions and trying a few things before you sent it back. I dont think that was a bad thing to do. If it our mistake we have no problem saying so but we need to try some things on your end before it comes back to us.

If that was wrong of me of it came off in the wrong way im sorry.

Ronnie

IAmNotTheDriftKing · 03-18-2014, 11:16 PM

I don't understand what some people are complaining about...

Seriously they are trying to help you. So help them help you help them help you.

transition · 03-18-2014, 11:19 PM

Quote:

Originally Posted by IAmNotTheDriftKing

I don't understand what some people are complaining about...

Seriously they are trying to help you. So help them help you help them help you.

What exactly haven't i done to help them fix the issue? Take a half dozen photos? We already had prior email correspondence and they were well aware of who i was and what my order number was.

IAmNotTheDriftKing · 03-18-2014, 11:21 PM

Quote:

Originally Posted by transition

What exactly haven't i done to help them fix the issue? Take a half dozen photos? We already had prior email correspondence and they were well aware of who i was and what my order number was.

Your email and your profile aren't the same thing you know. . .

JDLAutoDesign · 03-18-2014, 11:23 PM

Ryan I didnt know your screen name as there was no info to who you on your profile.

transition · 03-18-2014, 11:23 PM

Quote:

Originally Posted by IAmNotTheDriftKing

Your email and your profile aren't the same thing you know. . .

Well it would sure be a coincidence that the person emailing them is posting the same exact photos right?

transition · 03-18-2014, 11:24 PM

Quote:

Originally Posted by JDLAutoDesign

Ryan I didnt know your screen name as there was no info to who you on your profile.

I emailed you the exact same photos that i posted. I figured you'd be able to put 2+2 together since you had already replied to the email

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03-18-2014, 09:46 PM	#449
JDLAutoDesign Join Date: Jul 2012 Drives: 13 FRS Location: Phx AZ Posts: 1,827 Thanks: 389 Thanked 1,437 Times in 652 Posts Mentioned: 104 Post(s) Tagged: 1 Thread(s)	It shouldn't be more than a day of repair time then back out to you. Oder #1308 right? Will send you a return label Ryan, Thanks

03-18-2014, 09:53 PM	#450
JDLAutoDesign Join Date: Jul 2012 Drives: 13 FRS Location: Phx AZ Posts: 1,827 Thanks: 389 Thanked 1,437 Times in 652 Posts Mentioned: 104 Post(s) Tagged: 1 Thread(s)	Label sent. Let me know if you dont get it

03-18-2014, 10:41 PM	#453
Ryan P Senior Member Join Date: Nov 2013 Drives: 2013 BRZ Location: RVA Posts: 284 Thanks: 144 Thanked 64 Times in 47 Posts Mentioned: 13 Post(s) Tagged: 2 Thread(s)	All I saw was top notch customer service. First they try to assess the situation and give guidance in a timely fashion. Then when all else fails they offer to pay for the item to be shipped back for further investigation. Sent from my SPH-L710 using Tapatalk

03-18-2014, 11:01 PM	#456
JDLAutoDesign Join Date: Jul 2012 Drives: 13 FRS Location: Phx AZ Posts: 1,827 Thanks: 389 Thanked 1,437 Times in 652 Posts Mentioned: 104 Post(s) Tagged: 1 Thread(s)	I didnt know it was you emailing until after you asked the lead time question. I went into your profile to find your name so I could look up your info but there was none. Once you asked the question I knew who it was and was able to pull up your order and address info for the return label. As for your fitment issue I was trying to help by going over some standard questions and trying a few things before you sent it back. I dont think that was a bad thing to do. If it our mistake we have no problem saying so but we need to try some things on your end before it comes back to us. If that was wrong of me of it came off in the wrong way im sorry. Ronnie

03-18-2014, 11:16 PM	#457
IAmNotTheDriftKing Senior Member Join Date: Feb 2013 Drives: I own an FR-S. . . whatelse! Location: Northwest Indiana Posts: 318 Thanks: 114 Thanked 140 Times in 84 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	I don't understand what some people are complaining about... Seriously they are trying to help you. So help them help you help them help you.

03-18-2014, 11:23 PM	#460
JDLAutoDesign Join Date: Jul 2012 Drives: 13 FRS Location: Phx AZ Posts: 1,827 Thanks: 389 Thanked 1,437 Times in 652 Posts Mentioned: 104 Post(s) Tagged: 1 Thread(s)	Ryan I didnt know your screen name as there was no info to who you on your profile.

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