Really, Subaru

[Shagaliscious]

Originally Posted by goke186

A good example would be programming a key fob or tpms sensors... Had a key stop working on my Scion tC and I found the process that needed to be done to reset the key to remotely unlock the car... Had to open and close the door a few times, roll the windows up and down, ect., ect.
Once done my time was 10 mins, long story short I had contacted multiple dealers (4) to reset my key (before attempting it myself) and was told that it would take 1.1 hours and that would be "rounded up" to 2.0 hours thus racking up a $220 bill from the dealership (Keep in mind this took me literally 10 minutes to complete).
I think that the major flaw with service departments is that most "round up" to the nearest hour, yes it makes balancing the books easier and makes money but in the end it's sketchy, obviously you aren't going to charge an ammount that you only break even with but when it's 200% over "breaking even" thats when you get into screwing people out of money just because you can. Just my $.02

This is the B.S. fistpoint was talking about. THEY know it's not even a 30 min. job, and their books still list it as a job that takes over an hour...then they go and round-up it up to 2 hours...ridiculous.

[Droptop]

Flat rate is a blessing and a curse for us mechanics. Depends on the job at hand. If you don't agree with it do your own work, screw it up and then bring it to the dealer to fix it and pay double....

[Droptop]

Which is why I know work at and hourly shop instead of a dealership.

[carbonBLUE]

Originally Posted by Mikes86

Warrenty work doesn't pay the tech or the dealership AS WELL as customer pay work does IN MOST CASES
Example: Warrenty water pump on a 05 corolla might pay the tech and the dealership .9 of an hour... That same job if it was customer pay the dealership would charge like 2.0-2.5 hours of labor...
It can go the other way too in some instances... Not as common but it can... We had a tech that could flag 2.5 hours on a simple tire light under Warrenty. Something that we generally didn't charge customers for... Unless the problem was more than just tire pressure anyway.

well i know damn well a water pump doesnt take 2 - 2.5 hours to put in, ive been a mechanic, at my shop if i took 2 almost 3 hours on a corolla water pump, there would have been problems lol...

[gmookher]

Call SoA get case number

[Mikes86]

Originally Posted by carbonBLUE

well i know damn well a water pump doesnt take 2 - 2.5 hours to put in, ive been a mechanic, at my shop if i took 2 almost 3 hours on a corolla water pump, there would have been problems lol...

I realize it doesn't take that long but if the book says 2.0 hours then charge 2 hours... If u get it done in an hour congrats u just made an extra hour labor for u and your shop...