Really, Subaru
 

Two weeks ago I took my BRZ in for the navigation fix. They said they would order the parts. I went back today and they said that after talking with Subaru they determined that my VIN wasn't in the effected range. My VIN is 6015XX and this number is certainly before they started corrections in the assembly line. This is the fun part - they told me that only cars after the quoted numbers D*603651 for revised bracket and D*603932 for the firmware change could have the problem. I tried to explain to them that countermeasures in production means that the corrections were made to vehicles starting with these numbers and the effected vehicles were the ones produced before. They were going to take it under advisement.

Go to a different dealer or call SoA.

This. Hell, go to a different dealer AND tell SoA.

Yeah. Dealers hate warranty work.

I always thought dealers got to bill corporate for warranty work. Is that not the case? And if so, what about warranty work is so undesirable?

The tech, doesn't make any money on warranty work.......nor does the shop.

It's been a long time since I worked at a shop but I don't think that this is quite correct. Yes, dealers don't really like to do warranty work, but it isn't that they don't get paid. If I remember correctly it's that they don't get any money up front. They have to do the repair, fill out the paperwork and then wait for reimbursement. If it's a big job, they should make out just fine as long as they can wait for the cash to come in the mail.

Not true, we get retail on parts and our full labor rate on ALL warranty work. We prefer warranty work as it keeps everyone happy (customer doesn't pay for anything but we still get payed).

To the OP, find a dealer that knows how to do warranty work.

Warrenty work doesn't pay the tech or the dealership AS WELL as customer pay work does IN MOST CASES
Example: Warrenty water pump on a 05 corolla might pay the tech and the dealership .9 of an hour... That same job if it was customer pay the dealership would charge like 2.0-2.5 hours of labor...
It can go the other way too in some instances... Not as common but it can... We had a tech that could flag 2.5 hours on a simple tire light under Warrenty. Something that we generally didn't charge customers for... Unless the problem was more than just tire pressure anyway.

^^^ well said.

Bingo!!!
:thanks:

does your Nav work?? If not they should fix it no matter what your Vin is! I can tell you that I have a later BRZ in the 604000 range and the Nav works very well...never a lost signal. It seems to already have a signal lock even before I turn the Nav screen on. Its that good.

I have convinced the service manager and the parts manager what the phrase "countermeasures in production" actually means. Apparently, Subaru used to issue TSBs giving the VINs that were effected but now give the VIN where the problem was fixed. It was the regional parts manager who couldn't figure out what VINs were actually covered by the TSB.

Who's **** after $100 worth of Patron shots? Me.