What my dashcam recorded when I went in for service...

[jlu]

Originally Posted by Dezoris

Decency and respect are not something you can quantify as the meaning to each person you ask will be different. I don't think what they did was best practice however, its always easy to sit back and argue about it from the bleachers when it comes to other peoples actions. Even worse judging peoples actions that were recorded without permission or knowledge.

Maybe I am getting old but after years of being burned and humilated by dealerships and others in service oriented jobs there is one thing I have learned and in closing is my final point, you can't change others. You can only change your reactions/actions.
When it comes to personal property as soon as you relinquish it to others to perform a service you are at the mercy of their behavor. You can argue if it is right wrong or in between all you want it won't change a thing.

When consumers are paying for a service to be performed, they should have a reasonable expectation that their personal belongings will be treated with care. First of all, it's good for business. Second, it's part of an ethical society which we should all be striving for.

"Our character is what we do when we think no one is looking."

Personally, I appreciate hearing about stories like the OP's as it lets me know which dealerships are fine with hiring low-character individuals. I'm fine with then refusing to give any of those dealerships my money. It may not change anything on a large scale, but at least I know my car will be treated right if I entrust it to honest, high-character individuals.

[JayNutter]

Have you considered threatening the dealer with sending this to Jalopnik for posting? They are pretty good at getting internet justice.

You should review the dealership and provide a link to the videos.

[jmaryt]

Originally Posted by Dezoris

Price? It has everything to do with money and cost. At 25k it is the most mass market middle class price range. Accords, Dodge Caravans, Ford Taurus. Who do you think dealers hire to work on these cars?

Who works at Chilis? Top chefs? What about Outback Steak House? Cooks and management that graduated from a French culinary school? Does Best Buy hire engineers from MIT?

You have to get heart surgery do you go to some rural hospital 400 miles from a huge city?

The point here is there are many places we use that hire average or basic skilled workers, management and support staff. Most of the people working at Scion and Toyota are at this level. Some good and some bad. The best will move on and out just like in any field. So you may feel entitled to some high service level from people making 25-40k a year at a main stream dealer but REALITY is this is the real world and the reality of paying middle class mainstream prices means getting bottom or middle end support and services. Welcome to the state of our world.

bullshit! all of this is crap in this economy! you screw up at anything these days,and it can cost you your job,regardless of what you do,and this is just the beginning,when this a**hole gets through with us,we'll be lucky we aren't a third world country! it doesn't make two sh**s difference what ya buy! period!

[jmaryt]

Originally Posted by Dezoris

Price? It has everything to do with money and cost. At 25k it is the most mass market middle class price range. Accords, Dodge Caravans, Ford Taurus. Who do you think dealers hire to work on these cars?

Who works at Chilis? Top chefs? What about Outback Steak House? Cooks and management that graduated from a French culinary school? Does Best Buy hire engineers from MIT?

You have to get heart surgery do you go to some rural hospital 400 miles from a huge city?

The point here is there are many places we use that hire average or basic skilled workers, management and support staff. Most of the people working at Scion and Toyota are at this level. Some good and some bad. The best will move on and out just like in any field. So you may feel entitled to some high service level from people making 25-40k a year at a main stream dealer but REALITY is this is the real world and the reality of paying middle class mainstream prices means getting bottom or middle end support and services. Welcome to the state of our world.

Originally Posted by TuxedoCartman

Dezoris, your analogy about Chilis and Best Buy would be correct IF the OP was complaining about poor workmanship, or the service techs failing to diagnose the problem.

To make your analogy work here, though, it'd be like if you went in to a hospital for open-heart surgery... and they raped your ass while you were under. Now, are you telling me that's acceptable practice for non-prestigious hospitals? If not, then why is joyriding acceptable at non-prestigious dealerships? Get it through your head: this isn't an issue about a mechanic's skill level, it's about common decency in treating other people's property with respect, and that's something that should be expected of people no matter their social strata.

correct! and make no mistake,if ya DON'T treat people decently,AND with respect,YOU will be out of a job,and wondering HOW it happened,and it doesn't matter WHAT you do for a living,and at what pay level! welcome to the new world!..just sayin'

[chulooz]

Money rules the new world, not decency and respect.

[jmaryt]

world's changing! people are beginning to say f**k money! respect,and decency is makin' a come back! what's important going forward is how we treat each other.just about everybody's struggling financially,money doesn't have the same wallop anymore,because nobody has much of it anyway,and we are getting back to basics!

[Gords_zenith]

To the OP,

Firstly, I would consider this harsh treatment by the dealership, and is completely unnecessary. For example, To test a fuel pump, one only needs to hook up a fuel pressure gauge to the to injector rail and simply compare with the specs listed in a shop manual, for at idle and usually a specified RPM (usually 2000-3000) that can be done in the shop. I understand that this has DI and PI but I'm sure they have testing methods that would incorporate this.

Secondly, I alone, only have the authority to drive the car that way or to authorize someone to drive it that way(friend or family). When you give your keys to a business for the purpose of diagnosing and repairing, I expect that my car will NOT be treated this way, Because I didn't give them my consent to drive aggressively to "diagnose" the problem.

Thirdly, to all the guys that say that this is nothing to be worried about, give me (a complete stranger) your keys for an hour or two if you say that's it only a car and an econobox at that and nothing to be worried about. I'm fairly certain you will change your tune! I for one would not throw a stranger my keys without first laying ground rules. Also, since when is a $651($28k, plus taxes plus interest/60 mo) payment a month cheap? I make $80k a year and this is NOT easy money when you consider mortgage payments and house bills as well as living expenses. Give me a fucking break!

[dem00n]

I'm worried more about the fact that the guy driving the car is asking someone to show him how to change the pump...hmm...fuck that bro.


I pose a question to those who think we don't deserve good service due to the price of our car. If the new Supra came out and lets say was priced at $50k-60k, would this still be acceptable in any way? I don't care if the cars worth 10 bucks, i'll treat any car i work on like it my own. That should be the same for every mechanic.

[shishand]

Originally Posted by LostTHEbeat

I agree that it wasn't "intense." I feel that people had this expectation that it had to outdo the infamous Camaro video in order for me to be allowed by the internet gods to post a thread remotely similar to that situation (who came up with that rule?). "Bit too much" is what we were going by, so thanks for ultimately being on my side.



Annnd.... I never said that I cared to do anything about that... I found it humorous, and I posted it. Off-topic? Sure, but this thread has been about a lot of random things that weren't originally intended.

Oh dont get me wrong i would confront them about it certainly if it bugged me that much, and probably would not going to lie but i wouldn't expect much in return at all! good luck to you though! and definitely confront!

[zeviance]

Just curious, what kind of compensation are you looking for?
Extended warranty from Scion or actual monetary compensation?

Given that the kitten is out from the box, and the compensation is going no where, do you mind at least share the name and the location of the dealership so that other members on the forum can avoid the dealership service as much as possible?

If you're still thinking of compensation, you might want to get the ball back to your court, email/call Scion service representatives and tell them what you want instead of what they have to offer. Tell them you are not satisfied with the investigation and believed one or two things they should have done to correct the situation.

If they are not responding, then escalate, in the meanwhile I suggest you not to post too much information here. I am afraid there are Scion corporate lurkers here and that might affect your case.

Best of luck,

- Internet stranger.

[Spd229]

Originally Posted by chulooz

Money rules the new world, not decency and respect.

Tell that to the CFO that harassed that chick fil a "drive-thru" worker lol. Does he still have his job for being an asshat? nope.

And to those that have said decency is making a come back, part of what's doing so are discussions like this, on the internet. Companies are catching on that their net presence is just as important as their store front. The flip side of this is all the petty defamation lawsuits that are now popping up, and that could be a good reason for Sho and lostTheBeat not to disclose the name of this dealership for the time being. Though they do have proof to back what they say, given recording laws who knows if that would even be considered in the context of such a thing...lawyers are damn well crazy (well, some).

Anyway, all of this is OT. My apologies.

I do hope that eventually you guys get some closure and compensation; while the car may not have been damaged immediately, I imagine it being revved and dogged while still cold most likely didn't do it any good. Not to mention, Sho didn't get to pop her cherry.

[TheRipler]

That's the hardest the car has been driven? Poor car.

I see oil consumption complaints in your future.

[Braces]

To OP:

I might have been more pissed if the tech had stalled the car 2 or 3 times or slipped the sh*t out of the clutch trying to move slowly.

Bottom line: regardless of the price on the car ... I would be pissed seeing this video of my car. The tire screeching is not necessary.

Problem: the dealership isn't motivated to give you anything since they already know that they will be badmouthed and you won't continue your service visits with them regardless of what they do for you.

[Area86]

I didn't see anything that bad in the videos. In the first video you can see its a smooth concrete surface around the service bay. A Prius would probably chirp the tires like that on that surface too. If the service tech was doing burnouts and smoking the tires then I would be concerned. In the second video he probably didn't need to get that high in the rpm range but he wasn't bouncing off the limiter or anything. I got thrown off at first because off how low the shift beep indicator is set at. Was that set just for the dealer visit? I agree if that's the hardest the car has been driven than you guys are missing out because this car really wakes up in the higher rpms. Bottom line though everyone's opinion on how their car should be driven is up to them because they are the ones paying for it. Anyways good luck with any resolution your looking for.