What my dashcam recorded when I went in for service...

[Unleashed]

Originally Posted by TuxedoCartman

And again, I'm going to ask... why?! Before there was resolution to this issue, I could kinda understand. But you've addressed the issue with Scion and the dealership, gotten nothing to show for it, and are apparently displeased enough that you've stated you won't be returning to that service center; so why are you keeping the dealership name such a secret? If a fella didn't know better, he'd think you don't care if this happens to a fellow 86 owner's car.

(This is rhetorical questioning, by the way; I can tell where the service center is from the video. I'd just like to know why you're so adamant about sitting on this information).

I am with TuxedoCartman on this one. Since the issue has been resolved I feel their should be a giant disclaimer to not go to the said dealership. If it's legal reasons you are worried about, I don't see what they are. It is your right to share your opinion of a company, and the rights of others to take that opinion into consideration when taking their car in to get serviced.

I, for one, will never be taking my car to D***** Toyota where I now know they "abuse" it. I will stick with Findlay.

[fistpoint]

After seeing the videos, I have changed my mind. The 1st video with the little tire squeals could simply be the super smooth pavement found inside garages and around gas stations. The slightest bit of water or oil will make chirps...and I often like to with minimal acceleration myself.

But in the final part of video 1 is where my concern arises. Did he octuple-clutch before finally getting the car where he wanted it? I could smell your clutch from here.

The other video sounds like he revved it out, but not violently and he is shifting slowly too. I kept thinking this whole time that we would be hearing full 1-2 second long tire burnouts, not little chirps.

The last video is private, tell us what happened in the video if you're going to keep it private and not let us view it.

[Dezoris]

Originally Posted by Spd229

Eh, I think that's a silly way to look at it and chalks up to shitty customer service in general. Your comments leave a bad taste; simply because you speak as though if someone can't afford a certain brand of car they don't deserve a certain level of service, which is BS. I certainly assure you $25k isn't a drop in the bucket for most people. However, I'm also sure we don't expect someone to come pick up our car in a trailer; we do however expect our cars to be respected and if asking that of someone is too much to ask....that speaks volumes about what our society looks like.

What it comes down to is someone getting their kicks at someone else's cost, long term or not. Aside from being a question of mechanical complications this is also a question of principle which is something that seems to matter very little today.

Questions of customer service take me back to TuxedoCartman's post about his experience at a Toyota dealership in Japan. I wonder how a service tech's disrespect of a customer's car would have gone over if it had happened there.

I understand wanting to have fun at a job, but to hell with doing it in a way such as this. There are cleaner ways to go about it, without using something that you don't own.

This type of mindset is something I really dislike. I'm not sure when it became acceptable, but it's sad.

I by NO means think its ok just want to clarify, I just understand and have very low expectations from places that do high volume non specialty services, like your main stream dealerships.

You are not going to get Ritz Carlton Service at a Best Western, from staff, training and management these dealers are out to make profit not provide boutique service on a low cost car.

This is just all from experience with owning a large variety of cars, if you really care about something, cars, personal property etc. don't trust that anyone will take care of it as well as you would.

[Dezoris]

Originally Posted by fistpoint

After seeing the videos, I have changed my mind. The 1st video with the little tire squeals could simply be the super smooth pavement found inside garages and around gas stations. The slightest bit of water or oil will make chirps...and I often like to with minimal acceleration myself.

But in the final part of video 1 is where my concern arises. Did he octuple-clutch before finally getting the car where he wanted it? I could smell your clutch from here.

The other video sounds like he revved it out, but not violently and he is shifting slowly too. I kept thinking this whole time that we would be hearing full 1-2 second long tire burnouts, not little chirps.

The last video is private, tell us what happened in the video if you're going to keep it private and not let us view it.

Read a couple posts back its just the tech talking about wanting to bang some girl.

[fistpoint]

Originally Posted by Dezoris

Read a couple posts back its just the tech talking about wanting to bang some girl.

Thanks.

Originally Posted by Dezoris

This is the real world. You own a 25k car and are having it serviced at a Scion/Toyota dealer which are some of the HIGHEST volume dealerships on earth.
The techs are not going to come from a specialty background, they are going to be your average guys there to get a paycheck. Most just starting off willing to deal with the high volume atmosphere and BS pressures for now.

The price of the vehicle in question is irrelevant. Expecting professional service from any dealer is the minimum anyone wants. BUT, you are right that everyone should "expect" this type of professionalism in its place, but I maintain that it isn't what we deserve because of the price of the vehicle.

Let the dealer replace these average morons with above average morons then. The job market sucks right now eh? I'm sure there are plenty of people that would like the job of the idiot who can't respect other peoples property, inexpensive or not. Finding ones self quickly and unexpectedly unemployed due to their own actions does wonders for their future attitude assuming they find another job.

[jmaryt]

are you kiddin' me? 25k for a car is NOT deserving of respectful,professional service?
what planet are you livin' on pal? this is such "bullshit!" so whatta ya gotta pay then?
50k? and drive a f**kin' german piece of sh**? you better hope you do get respectful service for ya 50k,because you are definitely gonna be at the dealers a lot to get it serviced!..just sayin'

[Dezoris]

Price? It has everything to do with money and cost. At 25k it is the most mass market middle class price range. Accords, Dodge Caravans, Ford Taurus. Who do you think dealers hire to work on these cars?

Who works at Chilis? Top chefs? What about Outback Steak House? Cooks and management that graduated from a French culinary school? Does Best Buy hire engineers from MIT?

You have to get heart surgery do you go to some rural hospital 400 miles from a huge city?

The point here is there are many places we use that hire average or basic skilled workers, management and support staff. Most of the people working at Scion and Toyota are at this level. Some good and some bad. The best will move on and out just like in any field. So you may feel entitled to some high service level from people making 25-40k a year at a main stream dealer but REALITY is this is the real world and the reality of paying middle class mainstream prices means getting bottom or middle end support and services. Welcome to the state of our world.

[TuxedoCartman]

Dezoris, your analogy about Chilis and Best Buy would be correct IF the OP was complaining about poor workmanship, or the service techs failing to diagnose the problem.

To make your analogy work here, though, it'd be like if you went in to a hospital for open-heart surgery... and they raped your ass while you were under. Now, are you telling me that's acceptable practice for non-prestigious hospitals? If not, then why is joyriding acceptable at non-prestigious dealerships? Get it through your head: this isn't an issue about a mechanic's skill level, it's about common decency in treating other people's property with respect, and that's something that should be expected of people no matter their social strata.

[Spd229]

Originally Posted by Dezoris

I by NO means think its ok just want to clarify, I just understand and have very low expectations from places that do high volume non specialty services, like your main stream dealerships.

You are not going to get Ritz Carlton Service at a Best Western, from staff, training and management these dealers are out to make profit not provide boutique service on a low cost car.

This is just all from experience with owning a large variety of cars, if you really care about something, cars, personal property etc. don't trust that anyone will take care of it as well as you would.

Thanks for clarifying, and I do apologize if I came off as being hostile towards you; it was more towards the state of mind or idea I have the hostility towards.

I can agree with this, and somewhat had hoped this is where you were coming from in your earlier post. I think you and I see things very similarly given your other responses. I think a lot of what most people miss is that you have just as much disgust for it as the rest of us and wish that it weren't so, but do accept the fact that it isn't going to change any time soon. Which is quite a shame that such is the reality of it all.

While there is a cost to quality relationship and I think all around that is a very understood thing, however, it's a shame that simple respect doesn't fall into the equation; which is my primary problem with the system. Any time I do work on anything for anyone, ranging from PCs to cars to whatever I think I can handle, the people I'm doing the work for trust that I won't abuse their items and will treat them as I would my own. That's how I operate, even if I'm doing charity work.

I also understand that there's cost for the dealership with their staff and generally the lower they can pay an employee the better, however the staff has no reason at all to feel entitled to doing this crap to customer cars (while this certainly isn't the worst it could have been, it's still disrespect). There are plenty of people without jobs right now, if it was more than a slap on the wrist for this kind of crap I imagine we'd see less of it.

I just don't understand what it is or how it is that people in any position feel that they're entitled to fun one someone else's dime. If they want the privilege, they can work and earn it like the rest of us; plain and simple. Though you then have the opposite side of the spectrum where people simply have so much wealth they don't care about the system (i.e videos of people in supercars just racking up tickets without care....that's some bs as well lol).

I could go on about this type of stuff forever, so I'll end the rant here. Again Dezoris, thank you for your clarification and tactful response, I imagine had a typical internet user gotten my response I'd have been cooked well done by the time I had logged back in.

[Spd229]

Originally Posted by TuxedoCartman

Dezoris, your analogy about Chilis and Best Buy would be correct IF the OP was complaining about poor workmanship, or the service techs failing to diagnose the problem.

To make your analogy work here, though, it'd be like if you went in to a hospital for open-heart surgery... and they raped your ass while you were under. Now, are you telling me that's acceptable practice for non-prestigious hospitals? If not, then why is joyriding acceptable at non-prestigious dealerships? Get it through your head: this isn't an issue about a mechanic's skill level, it's about common decency in treating other people's property with respect, and that's something that should be expected of people no matter their social strata.

I think there's agreement in what he's saying. Or so I kind of get the hint that there is. You're absolutely correct in the fact that at any price point, common decency should be present; in current society however, this is not the case and it's something that all of us are aware of to a degree.

I think that is the take away, while it isn't how it should be, it is how it is; it is something that we can't escape and we can only hope that we find a dealership where the techs and employees do have decency about them. Granted, it is a shame that we should even have to search for such a thing. fuh.

[Dezoris]

Originally Posted by Spd229

I think there's agreement in what he's saying. Or so I kind of get the hint that there is. You're absolutely correct in the fact that at any price point, common decency should be present; in current society however, this is not the case and it's something that all of us are aware of to a degree.

I think that is the take away, while it isn't how it should be, it is how it is; it is something that we can't escape and we can only hope that we find a dealership where the techs and employees do have decency about them. Granted, it is a shame that we should even have to search for such a thing. fuh.

That sums it up for me. When and if you find a place you can trust it is rare and its even more rare in larger establishments like chains who value volume and quantity over quality.

[Dezoris]

Originally Posted by TuxedoCartman

Dezoris, your analogy about Chilis and Best Buy would be correct IF the OP was complaining about poor workmanship, or the service techs failing to diagnose the problem.

To make your analogy work here, though, it'd be like if you went in to a hospital for open-heart surgery... and they raped your ass while you were under. Now, are you telling me that's acceptable practice for non-prestigious hospitals? If not, then why is joyriding acceptable at non-prestigious dealerships? Get it through your head: this isn't an issue about a mechanic's skill level, it's about common decency in treating other people's property with respect, and that's something that should be expected of people no matter their social strata.

Decency and respect are not something you can quantify as the meaning to each person you ask will be different. I don't think what they did was best practice however, its always easy to sit back and argue about it from the bleachers when it comes to other peoples actions. Even worse judging peoples actions that were recorded without permission or knowledge.

Maybe I am getting old but after years of being burned and humilated by dealerships and others in service oriented jobs there is one thing I have learned and in closing is my final point, you can't change others. You can only change your reactions/actions.
When it comes to personal property as soon as you relinquish it to others to perform a service you are at the mercy of their behavor. You can argue if it is right wrong or in between all you want it won't change a thing.

[lantsalot]

Been following this thread for a little while now, since my first service is coming up. I have picked up a few tips here and there about what to do when taking your car in for service (listed below) and was wondering if anyone else had some helpful advice to help keep us from being taken advantage of.
So far:

-carve x into oil filter
-reset trip odometer
-do not drop off car and leave during service
-check that they have correct filter in stock prior to service

I'll definitely be investing in a dash cam in the near future, however, that can just be turned off/unplugged/turned away/etc... so any advice is appreciated!

[Spd229]

Originally Posted by lantsalot

Been following this thread for a little while now, since my first service is coming up. I have picked up a few tips here and there about what to do when taking your car in for service (listed below) and was wondering if anyone else had some helpful advice to help keep us from being taken advantage of.
So far:

-carve x into oil filter
-reset trip odometer
-do not drop off car and leave during service
-check that they have correct filter in stock prior to service

I'll definitely be investing in a dash cam in the near future, however, that can just be turned off/unplugged/turned away/etc... so any advice is appreciated!

Probably write down your actual mileage when you get there, a trip odometer can be easily manipulated.