Dealership headaches after discovering a rip in my rear seat :'( - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

anusornsan · 08-04-2012, 01:12 PM

Deleted

FRSjeff · 08-04-2012, 01:17 PM

I would for sure call scion corporate customer service.

ZmZMWagon · 08-04-2012, 01:17 PM

E-mail Scion HQ, attach a picture and hope for the best.......

tnt · 08-04-2012, 01:17 PM

that's too bad - u cud call toyota main and complain about that dealer

Mr.Jay · 08-04-2012, 03:16 PM

Scion service is terrible or at least so far in my exp

Go as high up as you can

kendalldwhite · 08-04-2012, 05:37 PM

sue em lmao.. nah joking get a hold of the vice president!!

wu_dot_com · 08-04-2012, 08:44 PM

Put this complain on the other thd where they are asking for feedback

Subie · 08-13-2012, 10:39 PM

Quote:

Originally Posted by Mr.Jay

Scion service is terrible or at least so far in my exp

Go as high up as you can

They're terrible in my experience, too.

OP: Press your case. Eventually you'll make headway. It took me four months on my previous car when the dealer damaged my interior trim, but eventually I got them to replace the part. Scion customer service was useless at best.

DjDATZ · 08-14-2012, 09:04 AM

So sad!

If this happened in Canada I'd pass this on to some people who could take care of it, but since it's in the States, there's not really anything any one of them could do about it.

Tanuki · 08-14-2012, 09:30 AM

Post pics

Hix · 08-14-2012, 10:01 AM

Don't expect Scion corporate to do anything. I called them after Don McGill Scion in Houston took my car out for a joy ride and they did nothing. They lost my front bumper, broke my side skirts, blew my turbo, and gave it back with two flat fronts with no tread left. Scion corporate did absolutely nothing and it took almost 2 years to get done in court to get the money back that I spent on repairs ($8,000.) I took it in to get the key reprogrammed since none worked after I put the stock ECU back in...

RRnold · 08-25-2012, 09:00 PM

Quote:

Originally Posted by anusornsan

Hey guys. I just wanted to report back w/ some good news.

So after I emailed scion hq, I received an email response saying that they assigned a case manager and that he would be calling me. He called me within 24hrs and we only had to talk for 5mins since he was aware of my issues from reading my email. He was in constant contact with me (keeping me updated on the current status) and talking to the dealership on my behalf for a period of about 2 weeks.

Then finally I got a call from one of the guys at the dealership.... and he said that although they didn't think that I was warranted a new seat (exact words).... that they are willing to order me a new one and replace once it comes in. That was about a week ago. So I guess I'm going to wait until this thing comes in from Japan and hope they don't ruin other things in my car when they put it in.

So surprisingly my issue did get resolved (well hopefully, we'll know for sure once it's all installed). I give an A+++++++++++ to my case manager over at scion HQ and gave him the best ratings I could in a survey. I still hate the dealership.

Why didn't they do this from the begining!?! Scions are usually connect to the Toyota dealership so its dumb for them to have poor customer service when Toyota and Lexus offer better.

Good to see it was resolved but this shouldn't have happened from the moment you brought it in.

wrxgoose · 08-25-2012, 09:41 PM

2 things. first: i know it's badged as a scion, but would suby fix it? and secondly: i had this happen in my mini, but on the passenger seat. fortunately, they could bring someone to sew the seat back up. lol

08-04-2012, 01:12 PM	#1
anusornsan Junior Member Join Date: Jul 2012 Drives: 2013 Scion FR-S Location: Rochester, NY Posts: 2 Thanks: 0 Thanked 2 Times in 2 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Dealership headaches after discovering a rip in my rear seat :'( Deleted Last edited by anusornsan; 05-15-2019 at 02:23 AM. Reason: Deleted

08-04-2012, 03:16 PM	#5
Mr.Jay Senior Member Join Date: Mar 2011 Drives: FRS :D Location: Vancouver BC Posts: 2,985 Thanks: 545 Thanked 699 Times in 438 Posts Mentioned: 18 Post(s) Tagged: 0 Thread(s)	Scion service is terrible or at least so far in my exp Go as high up as you can __________________ Out of the FRS game

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08-04-2012, 01:17 PM	#2
FRSjeff Senior Member Join Date: Jun 2012 Drives: FR-S (red manual) Location: San Fernando Valley Posts: 123 Thanks: 181 Thanked 45 Times in 31 Posts Mentioned: 0 Post(s) Tagged: 1 Thread(s)	I would for sure call scion corporate customer service.

08-04-2012, 01:17 PM	#3
ZmZMWagon Senior Member Join Date: Mar 2012 Drives: MS3 Location: So Cal Posts: 251 Thanks: 137 Thanked 64 Times in 40 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	E-mail Scion HQ, attach a picture and hope for the best.......

08-04-2012, 01:17 PM	#4
tnt Senior Member Join Date: Jun 2012 Drives: argento frs at Location: fremont ca Posts: 579 Thanks: 177 Thanked 76 Times in 71 Posts Mentioned: 10 Post(s) Tagged: 0 Thread(s)	that's too bad - u cud call toyota main and complain about that dealer

08-04-2012, 05:37 PM	#6
kendalldwhite Senior Member Join Date: Jul 2012 Drives: Mint-Tiffany blue FRS Location: Beaumont TX Posts: 896 Thanks: 200 Thanked 187 Times in 132 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	sue em lmao.. nah joking get a hold of the vice president!!

08-04-2012, 08:44 PM	#7
wu_dot_com Senior Member Join Date: Dec 2011 Drives: accord Location: ca Posts: 454 Thanks: 297 Thanked 178 Times in 86 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Put this complain on the other thd where they are asking for feedback

08-14-2012, 09:30 AM	#10
Tanuki Turtle Factory Join Date: Oct 2009 Drives: Mint M3 Location: PDX Posts: 1,286 Thanks: 1,021 Thanked 614 Times in 312 Posts Mentioned: 9 Post(s) Tagged: 1 Thread(s)	Post pics

08-14-2012, 10:01 AM	#11
Hix Senior Member Join Date: Jun 2012 Drives: 2017 WRB PP Location: Houston Posts: 423 Thanks: 65 Thanked 126 Times in 82 Posts Mentioned: 9 Post(s) Tagged: 0 Thread(s)	Don't expect Scion corporate to do anything. I called them after Don McGill Scion in Houston took my car out for a joy ride and they did nothing. They lost my front bumper, broke my side skirts, blew my turbo, and gave it back with two flat fronts with no tread left. Scion corporate did absolutely nothing and it took almost 2 years to get done in court to get the money back that I spent on repairs ($8,000.) I took it in to get the key reprogrammed since none worked after I put the stock ECU back in...

08-25-2012, 09:41 PM	#13
wrxgoose WUB WUB Join Date: Aug 2012 Drives: 2013 Firestorm Location: Charlotte Posts: 2,788 Thanks: 313 Thanked 1,573 Times in 858 Posts Mentioned: 52 Post(s) Tagged: 1 Thread(s)	2 things. first: i know it's badged as a scion, but would suby fix it? and secondly: i had this happen in my mini, but on the passenger seat. fortunately, they could bring someone to sew the seat back up. lol

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