Engine failure and dealer did the right thing - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

ChristineAlexa · 03-31-2018, 09:10 AM

A few weeks ago, my 2013 *AT* FRS with 57, 230 miles on it, started knocking loudly about 8 miles into the MA86 spring rally.

I had it towed to Miller Toyota in Manassas, and the diagnosed it with a spun rod bearing

Toyota covered it without any hesitation and didn't even mention the grimmspeed intake or Tomei UEL headers.

Miller did a great job going to bat for me, and had great customer service.

From time of diagnosis until getting the car back was 15 days, and that was to replace the entire short block (ordered as one assembly straight from Toyota)

The interesting thing, since it's an AT, it obviously never needed the TSB for the leaking cam plate since the AT has the pump in place of that plate.. so we know that isn't the cause....

Just wanted to relate a GOOD dealer story, since there are some good ones out there, and was completely impressed with how they handled this.

Christine

22R · 03-31-2018, 10:24 AM

Glad it turned out well for you. Don't take this as sexist but being female probably helped your case as most girls don't rag out and tear up cars like guys do and if you are attractive that is the deal sealer there. Either way I hope you enjoy the new Mota.

22R

humfrz · 03-31-2018, 04:26 PM

Quote:

Originally Posted by 22R

Glad it turned out well for you. Don't take this as sexist but being female probably helped your case as most girls don't rag out and tear up cars like guys do and if you are attractive that is the deal sealer there. Either way I hope you enjoy the new Mota.

22R

....... and how do you know that it's not because she has a nice personality and is intelligent ......??

humfrz

wbradley · 03-31-2018, 04:51 PM

That is impressive service right up to the very end of the powertrain warranty from Toyota. And capable service techs to perform the repairs. Congratulations and keep an eye on oil levels and hopefully no CEL related to oil pressure ever. Funny that spirited driving is looked at differently than "off road" use for the obvious reasons related to likelihood of component failure. Overall they are pretty reliable vehicles mechanically.

22R · 03-31-2018, 05:36 PM

Quote:

Originally Posted by humfrz

....... and how do you know that it's not because she has a nice personality and is intelligent ......??

humfrz

"Nice personality" is that code words ?

I just can't recall ever seeing a unattractive Christine and I am sure the service manager recognized that too...

22R

EAGLE5 · 03-31-2018, 05:52 PM

I think service people are far more likely to rip off women, who they often view as ignorant and manipulable.

I'm glad it worked out for you. I expect that most of the time, Toyota does cover repairs. We just hear about the edge cases.

Decep · 03-31-2018, 06:30 PM

I guess im not impressed? There was a case of someone blowing their supercharged engine and the dealer covered it. Now THAT is impressive.

ChristineAlexa · 05-10-2018, 01:52 AM

As a followup, about 1200 miles on the new motor, changed oil @ 300 or so after a spirited break-in.

Definitely happy with their work. No leaks, motor is stronger than the factory one as expected just from the newness if nothing else, and I know the oil change history now, where before it was a variable, since WTF knows what the previous owner did.

The car was a repossessed car that the dealer bought at auction and freshened for resale (new tires/brakes/belts/fluids/etc)

Very pleased with Miller Toyota of Manassas customer service and workmanship.

22R · 05-10-2018, 06:05 AM

Glad to hear it all worked out well for you. Now enjoy dat ride !

22R

Capt Spaulding · 05-10-2018, 11:43 AM

I have to tell you, if they warrantied an engine on a repo'd car they MUST be customer friendly. I'm not confident Charlize Theron could talk a dealer into that. Good for you. One question, though, when you bought the car what did they represent about the warranty?

reeves · 05-10-2018, 05:37 PM

I never understood why dealers don't fix engine/transmission problems (that's not obviously caused by customer abuse/neglect). Don't they make money off of all "warrantied" repairs?

Glad it worked out for you regardless.

chaoskaze · 05-10-2018, 05:57 PM

Hey I think you should buy some good extended warranty from that dealer. Do it while they still remember you.

03-31-2018, 09:10 AM	#1
ChristineAlexa Member Join Date: Aug 2017 Drives: 2013 Scion FR-S - White Location: Virginia Posts: 22 Thanks: 12 Thanked 19 Times in 8 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Engine failure and dealer did the right thing A few weeks ago, my 2013 AT FRS with 57, 230 miles on it, started knocking loudly about 8 miles into the MA86 spring rally. I had it towed to Miller Toyota in Manassas, and the diagnosed it with a spun rod bearing Toyota covered it without any hesitation and didn't even mention the grimmspeed intake or Tomei UEL headers. Miller did a great job going to bat for me, and had great customer service. From time of diagnosis until getting the car back was 15 days, and that was to replace the entire short block (ordered as one assembly straight from Toyota) The interesting thing, since it's an AT, it obviously never needed the TSB for the leaking cam plate since the AT has the pump in place of that plate.. so we know that isn't the cause.... Just wanted to relate a GOOD dealer story, since there are some good ones out there, and was completely impressed with how they handled this. Christine

05-10-2018, 11:43 AM	#10
Capt Spaulding Persona Non Grata Join Date: Nov 2015 Drives: '15 BRZ (WRB) Location: On the Border Posts: 1,882 Thanks: 2,016 Thanked 2,782 Times in 1,201 Posts Mentioned: 10 Post(s) Tagged: 1 Thread(s)	I have to tell you, if they warrantied an engine on a repo'd car they MUST be customer friendly. I'm not confident Charlize Theron could talk a dealer into that. Good for you. One question, though, when you bought the car what did they represent about the warranty? __________________ Slow is smooth, and smooth is fast

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03-31-2018, 10:24 AM	#2
22R 22R Join Date: Apr 2017 Drives: 2012 Camry SE 2017 Toyota 86 Location: South Louisiana Posts: 236 Thanks: 233 Thanked 141 Times in 79 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	Glad it turned out well for you. Don't take this as sexist but being female probably helped your case as most girls don't rag out and tear up cars like guys do and if you are attractive that is the deal sealer there. Either way I hope you enjoy the new Mota. 22R

03-31-2018, 06:30 PM	#7
Decep Senior Member Join Date: May 2017 Drives: 2013 FR-S Series 10 Location: CA Posts: 1,073 Thanks: 172 Thanked 497 Times in 326 Posts Mentioned: 6 Post(s) Tagged: 0 Thread(s)	I guess im not impressed? There was a case of someone blowing their supercharged engine and the dealer covered it. Now THAT is impressive.

05-10-2018, 01:52 AM	#8
ChristineAlexa Member Join Date: Aug 2017 Drives: 2013 Scion FR-S - White Location: Virginia Posts: 22 Thanks: 12 Thanked 19 Times in 8 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	As a followup, about 1200 miles on the new motor, changed oil @ 300 or so after a spirited break-in. Definitely happy with their work. No leaks, motor is stronger than the factory one as expected just from the newness if nothing else, and I know the oil change history now, where before it was a variable, since WTF knows what the previous owner did. The car was a repossessed car that the dealer bought at auction and freshened for resale (new tires/brakes/belts/fluids/etc) Very pleased with Miller Toyota of Manassas customer service and workmanship.

05-10-2018, 06:05 AM	#9
22R 22R Join Date: Apr 2017 Drives: 2012 Camry SE 2017 Toyota 86 Location: South Louisiana Posts: 236 Thanks: 233 Thanked 141 Times in 79 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	Glad to hear it all worked out well for you. Now enjoy dat ride ! 22R

05-10-2018, 05:37 PM	#11
reeves Senior Member Join Date: Jul 2012 Drives: BRZ Location: ATL, GA Posts: 1,021 Thanks: 289 Thanked 397 Times in 265 Posts Mentioned: 13 Post(s) Tagged: 0 Thread(s)	I never understood why dealers *don't* fix engine/transmission problems (that's not obviously caused by customer abuse/neglect). Don't they make money off of all "warrantied" repairs? Glad it worked out for you regardless.

05-10-2018, 05:57 PM	#12
chaoskaze The Fail Boat Join Date: Aug 2011 Drives: CWP S.B. Location: LasVegas Posts: 3,028 Thanks: 4,720 Thanked 1,294 Times in 874 Posts Mentioned: 19 Post(s) Tagged: 0 Thread(s)	Hey I think you should buy some good extended warranty from that dealer. Do it while they still remember you.

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