If you don't have service department anxiety, you will now. - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

jdubz · 07-05-2012, 10:32 PM

Background:
I've NEVER owned a new car or a sports car. Saved up and waited 12 years to buy something fun. Whiteout FR-S rolled off the truck with 10 miles and I bought it and garaged it. On Tuesday I had XPEL Ultimate Film installed to further protect my garage queen. I HATE taking my cars to other people because I feel like no one else takes care of my things like I do.

Damage (see image below):
Ever since I got it I noticed that there was a rattle coming from my rear deck so I convinced myself to take it in. I did a little investigation myself and discovered that one of the third brake light tabs was also broken. So with 150 miles on the odometer, I take my car into get service. I return after work to find that an "incident" has occurred. I was told they were pulling it into the service bay and didn't realize that one of the lifts was too high. The porter then decided to back up, caught the top of the rubber on the jack on the bumper, and didn't stop until there was a large tear. They "aren't used to cars this low, sorry!"

Next Steps:
They are going to order in a new bumper and have to repaint it and then pay my XPEL installer bill for reinstalling the film. The rattle still exists, the third brake light retaining clip is still broken, and as my wife pointed out that I had to get a new bumper before I even went through one tank of gas. Good thing I bought the Toyota Care extended warranty--looks like I'm going to need it!

Should I be concerned about the bumper paint longevity since it will no longer be factory?

http://imgur.com/c5fVu

Here is a pic of the XPEL film being installed before the tear.
http://imgur.com/n10ng

feldy · 07-05-2012, 10:37 PM

The top and bottom picture does not work. But that sucks.

Ben_G · 07-05-2012, 10:46 PM

That sux dude.... but at least you know why the bumper is busted and it'll be fixed.... I'm more curious about why the brake light tabs are broken!

jdubz · 07-05-2012, 10:52 PM

Quote:

Originally Posted by Ben_G

That sux dude.... but at least you know why the bumper is busted and it'll be fixed.... I'm more curious about why the brake light tabs are broken!

It appears the factory installer forced it down which bent the tab backwards.

motofan · 07-05-2012, 11:24 PM

Make sure you do get the exact same paint. White paint is tricky. (they charge $220 more on the new car.) Some job looks the same immediately after. But i a few weeks, the difference is obvious

Gaiakai · 07-05-2012, 11:27 PM

The fnck.. Sorry to hear about what happened dude, that sucks.

#87 · 07-05-2012, 11:32 PM

Depends on quality of the shop. I had my front end on previous car repainted after accident. There were about 10x + as many rock chips in 20k miles than the OEM had in 60k.

Gen · 07-05-2012, 11:56 PM

I'd request diminished value for damaging a brand new car. If it's had bodywork, it's not worth as much; it doesn't matter if it looks as good as new. Just my .02.

WWEVOX · 07-05-2012, 11:59 PM

Oh man, unforgivable. Being your first new car with that many miles, that tear might as well have been your heart. Worth blacklisting this dealer? Or maybe we'll see how they handle the repairs. Sorry bro

Ben_G · 07-06-2012, 12:07 AM

Quote:

Originally Posted by jdubz

It appears the factory installer forced it down which bent the tab backwards.

That doubly sux for you man.... I hope you're getting a replacement brake light under warranty as well.

On the bright side of things, at least both of the damaged pieces are (relatively) easily replaced and not integral parts like the roof or rear fender.....

Surok · 07-06-2012, 12:10 AM

well if its not up to standard, you get them to do it again.

brianbot5000 · 07-06-2012, 12:51 AM

It sucks man, but keep things in perspective. This is just a car, and they're going to fix it. There are plenty of bigger problems out there worth stressing over, but this isn't one of them.

Diminished value? I wouldn't think so for what's being done. No one is even going to know or notice after it's fixed.

Gen · 07-06-2012, 12:58 AM

Quote:

Originally Posted by brianbot5000

It sucks man, but keep things in perspective. This is just a car, and they're going to fix it. There are plenty of bigger problems out there worth stressing over, but this isn't one of them.

Diminished value? I wouldn't think so for what's being done. No one is even going to know or notice after it's fixed.

They'll probably end up having to respray a third of the car just to get the paint to blend professionally...seems serious enough to me.

DrDuquette · 07-06-2012, 01:11 AM

Be patient and have a new bumper shipped from Japan.

07-05-2012, 10:32 PM	#1
jdubz Member Join Date: Jun 2012 Drives: 2013 Whiteout FR-S Location: Midwest Posts: 19 Thanks: 2 Thanked 49 Times in 8 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	If you don't have service department anxiety, you will now. Background: I've NEVER owned a new car or a sports car. Saved up and waited 12 years to buy something fun. Whiteout FR-S rolled off the truck with 10 miles and I bought it and garaged it. On Tuesday I had XPEL Ultimate Film installed to further protect my garage queen. I HATE taking my cars to other people because I feel like no one else takes care of my things like I do. Damage (see image below): Ever since I got it I noticed that there was a rattle coming from my rear deck so I convinced myself to take it in. I did a little investigation myself and discovered that one of the third brake light tabs was also broken. So with 150 miles on the odometer, I take my car into get service. I return after work to find that an "incident" has occurred. I was told they were pulling it into the service bay and didn't realize that one of the lifts was too high. The porter then decided to back up, caught the top of the rubber on the jack on the bumper, and didn't stop until there was a large tear. They "aren't used to cars this low, sorry!" Next Steps: They are going to order in a new bumper and have to repaint it and then pay my XPEL installer bill for reinstalling the film. The rattle still exists, the third brake light retaining clip is still broken, and as my wife pointed out that I had to get a new bumper before I even went through one tank of gas. Good thing I bought the Toyota Care extended warranty--looks like I'm going to need it! Should I be concerned about the bumper paint longevity since it will no longer be factory? http://imgur.com/c5fVu Here is a pic of the XPEL film being installed before the tear. http://imgur.com/n10ng Last edited by jdubz; 07-05-2012 at 10:47 PM.

07-05-2012, 10:37 PM	#2
feldy Senior Member Join Date: Aug 2011 Drives: 2013 FRS Asphalt Location: SF Bay Area Posts: 1,155 Thanks: 309 Thanked 335 Times in 212 Posts Mentioned: 21 Post(s) Tagged: 0 Thread(s)	The top and bottom picture does not work. But that sucks. __________________ 2013 Scion FR-S AT Picked up 5/30/2012

07-06-2012, 12:51 AM	#12
brianbot5000 Senior Member Join Date: Feb 2012 Drives: White WRX Hatchback, Toyota Pickup Location: Seattle Posts: 189 Thanks: 14 Thanked 58 Times in 23 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	It sucks man, but keep things in perspective. This is just a car, and they're going to fix it. There are plenty of bigger problems out there worth stressing over, but this isn't one of them. Diminished value? I wouldn't think so for what's being done. No one is even going to know or notice after it's fixed. __________________ 2013 Subaru BRZ, SSM Limited vin: 6007xx build: 3/2012

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07-05-2012, 10:46 PM	#3
Ben_G Senior Member Join Date: Jun 2012 Drives: Blue BRZ Location: Canada Posts: 506 Thanks: 108 Thanked 127 Times in 75 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	That sux dude.... but at least you know why the bumper is busted and it'll be fixed.... I'm more curious about why the brake light tabs are broken!

07-05-2012, 11:24 PM	#5
motofan Senior Member Join Date: Jun 2012 Drives: 10 VW GTI Location: Oregon Posts: 156 Thanks: 15 Thanked 25 Times in 20 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Make sure you do get the exact same paint. White paint is tricky. (they charge $220 more on the new car.) Some job looks the same immediately after. But i a few weeks, the difference is obvious

07-05-2012, 11:32 PM	#7
#87 I usually post drunk Join Date: Oct 2009 Drives: BRZ Location: NY Posts: 1,487 Thanks: 15 Thanked 490 Times in 231 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	Depends on quality of the shop. I had my front end on previous car repainted after accident. There were about 10x + as many rock chips in 20k miles than the OEM had in 60k.

07-05-2012, 11:56 PM	#8
Gen Senior Member Join Date: Jun 2012 Drives: Scion FR-S Location: Under a rock Posts: 1,060 Thanks: 75 Thanked 552 Times in 270 Posts Mentioned: 39 Post(s) Tagged: 0 Thread(s)	I'd request diminished value for damaging a brand new car. If it's had bodywork, it's not worth as much; it doesn't matter if it looks as good as new. Just my .02.

07-05-2012, 11:59 PM	#9
WWEVOX Senior Member Join Date: Apr 2012 Drives: White Lancer Evolution X Location: Irvine Posts: 136 Thanks: 16 Thanked 33 Times in 25 Posts Mentioned: 3 Post(s) Tagged: 0 Thread(s)	Oh man, unforgivable. Being your first new car with that many miles, that tear might as well have been your heart. Worth blacklisting this dealer? Or maybe we'll see how they handle the repairs. Sorry bro

07-06-2012, 12:10 AM	#11
Surok Wise old man Join Date: Jun 2012 Drives: 86 GTS Location: Sydney Posts: 1,003 Thanks: 999 Thanked 240 Times in 161 Posts Mentioned: 7 Post(s) Tagged: 0 Thread(s)	well if its not up to standard, you get them to do it again.

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