Help! New Car Engine Blew Up. What are my rights?

[torqdork]

Originally Posted by Obsidiank

Where is the rental provided part? I can't find it in any documentation.


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Warranty & Maintenance Guide, p. 6.

[Tcoat]

Originally Posted by BlaineWasHere

That's a myth, I have had engine warranty work done without proving any of this and Toyota has NOT done the service on my car.

Not so much a myth as a difference in dealer attitudes I think.
Loads of guys here have had a hassle with their dealer because they could not prove service was done.

[torqdork]

Originally Posted by BlaineWasHere

That's a myth, I have had engine warranty work done without proving any of this and Toyota has NOT done the service on my car.

What sort of work? How long had the car been in service? Mileage at time of repair?

[BlaineWasHere]

Originally Posted by Tcoat

Not so much a myth as a difference in dealer attitudes I think.
Loads of guys here have had a hassle with their dealer because they could not prove service was done.

Any Toyota service advisor who tries to deny you warranty work (unless you car is modded) is stupid. They make so much money getting paid from the manufacturer on warranty work it's like saying "Oh no, we don't want that profit." They stand to make more getting paid from the manufacturer on "book time" then billing you for the actual hours put into the car.

Originally Posted by torqdork

What sort of work? How long had the car been in service? Mileage at time of repair?

I had all the coils and spark plugs replaced under warranty around 40K miles. Engine was running rough and had misfires. I only did my first two free oil changes at the dealer, after that I did it at home. I know it's nothing like taking the engine apart but the did have to lift the motor to change the plugs and they never indicated I would have to pay for anything.

I did bust an axle around 36K miles and warranty was denied based on the fact my car is pretty low, which I accepted since my mods would cause increased axle ware. I have no mods under the hood though.

[Tcoat]

Originally Posted by BlaineWasHere

Any Toyota service advisor who tries to deny you warranty work (unless you car is modded) is stupid. They make so much money getting paid from the manufacturer on warranty work it's like saying "Oh no, we don't want that profit." They stand to make more getting paid from the manufacturer on "book time" then billing you for the actual hours put into the car.

.

No argument out of me!
My dealer is not one of those guys and I could probably go in with full turbo and they would still warranty.
Unfortunately not all the dealers seem to be as good.

[torqdork]

Originally Posted by BlaineWasHere

I had all the coils and spark plugs replaced under warranty around 40K miles. Engine was running rough and had misfires.

Glad it worked out. Did they say why those failed or do you know?

My guess is those things are considered part of the emission control system since a misfire would prolly increase pollutants and CA has the tightest emission regs in the US covered under a separate warranty more liberal than the drivetrain warranty.

[torqdork]

Originally Posted by BlaineWasHere

Any Toyota service advisor who tries to deny you warranty work (unless you car is modded) is stupid. They make so much money getting paid from the manufacturer on warranty work it's like saying "Oh no, we don't want that profit." They stand to make more getting paid from the manufacturer on "book time" then billing you for the actual hours put into the car.

It's true, dealers are paid retail labor rate and make a profit from warranty.

However, a potential repair like poor Obsidiank's possible blown engine could easily run well over $5K in parts alone and would certainly need prior approval from TMS. That would trigger a personal visit from a regional field technical specialist after diagnosis and before repairs began to determine responsibility. That's where the details like service history would make the difference between warranty repair approval or denial.

This will be interesting to follow. Too bad it's been at Obsidiank's inconvenience.

I do my own services too, more often than book recommendations like after every track day and use Toyota oil and filters while under warranty just in case.

[Annahra]

For extended warranty work, I've always gotten a loaner car from my dealership. I think you're probably out of luck getting it shipped home though.

[Hotrodheart]

Blowed up REAL good...

Originally Posted by Obsidiank

Folks,

So I have a 2013 10 Series FRS with 2400 miles on it. It's a year old and I took it on its first road trip. About an two hours and 120 miles into the trip I was going about 60 miles per hr, accelerated to pass someone and he engine made a really gross noise. Loss power and smoke started coming out the hood. Oil leaking. It's the weekend so no diagnosis until Monday. I'm not gonna get too worked up as the car is under warranty. Worse case, new engine. My current concerns are

1. I am 150 miles from home and the car was towed to the nearest dealer. Will Toyota pay to have the car shipped home?

2. I had to rent a car to finish my trip. Will Toyota cover rental costs?

What other things might I not be considering.

Thanks.


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[torqdork]

@Obsidiank, any updates?

[KNS]

Originally Posted by BlaineWasHere

Any Toyota service advisor who tries to deny you warranty work (unless you car is modded) is stupid. They make so much money getting paid from the manufacturer on warranty work it's like saying "Oh no, we don't want that profit." They stand to make more getting paid from the manufacturer on "book time" then billing you for the actual hours put into the car.

Not 100% true. The days when dealers got only got 40% over cost for payment on warranty work are mostly over but not everywhere. Warranty reimbursement statutes have not been enacted nationwide and some dealers still have to fight with the manufactures to get paid a decent amount on warranty work - even to the extant of hiring an attorney or law firm.

So if a dealer is giving you a hard time about your warranty service that may be the reason - they dread it if you/they are in one of those states.

[torqdork]

Originally Posted by KNS

Not 100% true. The days when dealers got only got 40% over cost for payment on warranty work are mostly over but not everywhere. Warranty reimbursement statutes have not been enacted nationwide and some dealers still have to fight with the manufactures to get paid a decent amount on warranty work - even to the extant of hiring an attorney or law firm.

So if a dealer is giving you a hard time about your warranty service that may be the reason - they dread it if you/they are in one of those states.

Toyota voluntarily pays parity with retail labor rates (wholesale on parts) nationwide in the US and has since the early '80's. They want to motivate dealers to take care of customers instead of shunning them for more profitable retail business. TMS watches warranty activity closely, though. Should a dealer be flagged on an exception report, they'll get a visit and possibly an audit to be certain the dealer isn't merchandising warranty to supplement a slow retail side. It's a very rare situation since there are so many Toyotas in service that the retail parts and service side usually carries the rest of the entire dealership operation.

[KNS]

Toyota may be one of the nicer manufacturers to work with (from a dealer stand point). Depending on the state and which brand your franchise is, reimbursement can be a pain in the neck.


http://www.reinhartlaw.com/Publicati...0119%20PDF.pdf

[torqdork]

Not sure about nice, but the Toyota franchise commands more blue sky than any other during a buy/sell partly for that reason.