Mishimoto Oil Cooler - Anyone running one?

[Mishimoto]

Originally Posted by chadstyle

I purchased a Mishimoto oil cooler from @FA20Club.com and I was initially really impressed with the sandwich plate and other CNC parts. The banjo fittings felt a little cheap but everything else looked really nice.

I installed the kit, mind you that you have no instructions at all other than a horribly made video, and it wasn't anything complicated. Install went smooth and I took it for a ride. Everything was great.

Next day and I take the car out again. It starts smoking at a light really bad from under the hood. I pull over to find that it looks like it's leaking from the two hex bolts on either side of the sandwich plate. I check both and they are tight. I pull apart the whole sandwich plate setup and apply teflon tape to the two hex set screw bolts and put the whole thing back together. Problem solved and back to driving the car. All is good..for now.

I run a few errands and take the wife out for date night. Mind you that every single stop I'm popping the hood and checking for leaks. All is dry with no oil leaking. We finish up dinner and run a couple errands and eventually come home. On the way down our street the hood starts pouring out smoke. I pull in the driveway as I kill the motor and coast it in. Pop the hood to see oil EVERYWHERE!! I mean EVERYWHERE!!!!!!! Both of the cheap anodized banjo fittings have come loose. I spend two hours cleaning everything up and torque the fittings down to spec. Start the car and all looks good...for now.

This morning I decided to take the car to @FA20Club.com shop for him and the crew to inspect. I live about 5 minutes away so it's a short drive. In the 5 miles on the way there I lost a ton of oil again. I'm beyond pissed at this point and hope that the guys at the shop find something stupid and say "hey idiot, look what you missed here" but that wasn't the case. The guys at the shop were very patient and methodical and put the car on the lift and started the install again from scratch. They thoroughly cleaned the belly pan of my car and all of the parts that were coated in oil. Such a mess and even more of a safety hazard. They put everything together and tell me to take it around the block. On my way down the street in 3rd gear a huge cloud of smoke came out of the front of the car..I knew right away it happened again.

The guys at the shop all complimented my install and how clean it was. I went out of my way to make it extra nice just as I do with any part I install on any car. That's just me and what I do. Toni decided he wanted a crack at it and he started messing around under the hood. I arrived at the shop at 9 AM and we are now at 3 PM. He gets it a little better but not perfect..still dripping oil under load. The problem is that we can't tell if it's the banjo fitting or the sandwich plate as it only leaks under load. We replaced the washers on the banjo fittings with copper washers so they would crush and seal a little better but that didn't seem to help.

I told Toni that I purchased the oil cooler for better reliability, not to make the car Unreliable! He agreed 100% (he has been awesome since day one, not a single complaint about @FA20Club.com or his crew!) and he called up the distributor for the part. They emailed support and CC'd him on the email..the email said "we have another leaking oil cooler, this makes two. Please advise" and that was it. They are out of stock so I had him call Mishimoto direct..this is where the story takes a turn for the worse..as if it wasn't bad enough already.

Some jerk named Pat answered the call at Mishimoto. He was rude from the beginning of the call to the minute Toni hung up. He basically blamed all the problems on the install without even hearing what Toni had to say. We requested a new set of banjo fittings and a sandwich plate so we can hopefully fix the problem. Pat said that they don't have any inventory either. No inventory at the distributor and none at Mishimoto either. He asked Toni to go run my car again until it spewed hot oil all over the hot engine and then take a picture. REALLY? I wasn't ready for Car-B-Que round 2 so we refused. He then tells us that they are in the process of moving and couldn't give us an ETA of parts or when they will even be shipping again!! I already waited for 2 and 1/2 weeks for the cooler and now that it's defective they can't even fix it. Not only can't they fix it, they can't even tell us when they will have more so they can!! The guy was a total prick and I have never heard a company treat a shop selling it's parts so poorly, especially in front of the customer!

So @Mishimoto..is this how you deal with all of your vendors? How bout customers, do you treat them like shit too? At least when Borla had issues with their header they admitted fault and took care of those of us that had an issue. They made the best of a bad situation and have made me a customer for life because of the way they handled the situation. @Mishimoto has done the complete opposite..they added insult to injury.

I would suggest that anyone looking at oil coolers for their car absolutely get one and install it asap. The results are amazing. Just don't buy the Mishimoto one..buy Perrin or another reputable brand that actually cares about their customers and stand behind their products.

This is our response to Chad's original thread that he posted. Please let me know if any of you have any concerns, and I would be happy to help.

"Hi Chad, I apologize for the issues you have run into with this kit, and I want to personally make sure that you get helped and are 100% satisfied with both our products and our company.

We have had many customers install this kit onto their cars with no issues, and have been very happy with the results. Before we released this kit, we tested it on multiple cars in order to ensure safety, performance, and fitment, since we wanted to release the best possible product to our customers.

I would like you to contact me personally through email at tsylvester@mishimoto.com so that I can make sure that everything is resolved. I also encourage anyone else reading this to email me as well if they have any reservations about our products, our company, or our customer service, and I would be happy to help you out.

We stand behind our products and our customers, and we will fix this situation for you. I apologize again for the experience you had, and I will be more than happy to make sure you are taken care of.

Thanks,
Tyler Sylvester "

[chadstyle]

Originally Posted by Mishimoto

This is our response to Chad's original thread that he posted. Please let me know if any of you have any concerns, and I would be happy to help.

"Hi Chad, I apologize for the issues you have run into with this kit, and I want to personally make sure that you get helped and are 100% satisfied with both our products and our company.

We have had many customers install this kit onto their cars with no issues, and have been very happy with the results. Before we released this kit, we tested it on multiple cars in order to ensure safety, performance, and fitment, since we wanted to release the best possible product to our customers.

I would like you to contact me personally through email at tsylvester@mishimoto.com so that I can make sure that everything is resolved. I also encourage anyone else reading this to email me as well if they have any reservations about our products, our company, or our customer service, and I would be happy to help you out.

We stand behind our products and our customers, and we will fix this situation for you. I apologize again for the experience you had, and I will be more than happy to make sure you are taken care of.

Thanks,
Tyler Sylvester "

Thank you for your reply and I look forward to resolving the problem. I hope to hear back from you today with tracking info for the replacement parts.

Thanks again.

[chadstyle]

It's only fair that I update this thread as well. Tyler has been fantastic and the total opposite from our experience with Pat. He has emailed me with tracking info for new parts and overnighted the parts so my car isn't down any longer. The parts will be here today and I am extremely hopeful that they solve my issues. The only thing he didn't have in stock were replacement hoses. He wants to cover all bases and prevent any potential leaks so I truly appreciate his attention to detail. The new sandwich plate and spacer plates are redesigned with a new o ring seal and he has indicated that all new kits will be receiving the updated parts from here on out.

As I stated in my original post...I was REALLY impressed by the quality of the parts in the kit. The only thing that felt a little cheap were the banjos. I was so bummed when we called (after days of trying to solve the issue without involving @Mishimoto) and we were treated so poorly. This is my first experience with Mishimoto and even though I received a defective part, I still would've been 100% happy if we received this support originally. I'm confident that Tyler is going to get this resolved however.

[Sportsguy83]

Originally Posted by chadstyle

It's only fair that I update this thread as well.....

Bro you have a leak??? At least it isn't a Viscontied kit that leaves you SOL forever. Pay extra for fix or GTFO!!




(Let me know if you want this meesage deleted, bad )

[Baramzisyan]

hello!

i've got mishimoto oil cooler for my BRZ, and have question.

Oil runs from oil filter everytime. how i can solve this problem?

[Baramzisyan]

bump!

[Mishimoto]

Originally Posted by Baramzisyan

hello!

i've got mishimoto oil cooler for my BRZ, and have question.

Oil runs from oil filter everytime. how i can solve this problem?

Hello,

We responded in the other thread you posted in regarding this! Also copied this below.

Sorry for the issues you are having! Is this leak coming from below the lower CNC spacer? It may be wise to remove the assembly, check the o-ring for damage, clean everything off, and reinstall. Please be sure to lubricate all o-rings before installation (with fresh oil) and follow the appropriate torque specs for the center bolt.

If you do find damage to the o-ring, send us a PM or contact our warranty department and we will have a new one sent out.

Let us know!