tom's tail lights issue

[SliverBrz]

Damn Depo has a good record too. I never heard of anyone with problems.

This is the first. Honestly ravspec should just send you a new one and rma it out for themselves with Depo.......

[FRS-HHH]

Originally Posted by SliverBrz

Damn Depo has a good record too. I never heard of anyone with problems.

This is the first. Honestly ravspec should just send you a new one and rma it out for themselves with Depo.......

yah i never heard of anyone with issues except me it happens so im not tripping. just Ravspec takes a little while to do things which is what sucks. they told me to pack up the lights since like friday morning and i asked when UPS was picking them up and never got a response..im hopefully sometime before x-mas i get my lights fixed. yah i would of liked to get some new lights but they need to send them to Depo they said and then i get a new set.

[86SPEED]

Check the relay.

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[FRS-HHH]

Originally Posted by fteightysix

Check the relay.

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Allready did..worked on my oem lights but not one on the of the toms

[86SPEED]

Originally Posted by FRS-HHH

Allready did..worked on my oem lights but not one on the of the toms

They should help you out and tell you how to get this handled

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[FRS-HHH]

Originally Posted by fteightysix

They should help you out and tell you how to get this handled

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They told me to have everything packaged since friday moening since UPS was picking the box up but I have yet to see UPS or get a response from the company. Its frustrating honestly. I wont get anything back until they receive the lights I was told. Major bummer. I know I wont be purchasing from them again. Such a hassle.

[Goodmanner]

Originally Posted by FRS-HHH

They told me to have everything packaged since friday moening since UPS was picking the box up but I have yet to see UPS or get a response from the company. Its frustrating honestly. I wont get anything back until they receive the lights I was told. Major bummer. I know I wont be purchasing from them again. Such a hassle.

That's most unfortunate, sorry to hear. However, it is standard RMA procedure for most companies to have the defective product sent back first before a replacement unit is sent out. They should at least respond and provide a pre-paid return label and cross ship to reduce delays.

[86SPEED]

Originally Posted by FRS-HHH

They told me to have everything packaged since friday moening since UPS was picking the box up but I have yet to see UPS or get a response from the company. Its frustrating honestly. I wont get anything back until they receive the lights I was told. Major bummer. I know I wont be purchasing from them again. Such a hassle.

We usually ship ahead of time so there is no down time and time spent swapping product over and over

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[FRS-HHH]

Originally Posted by fteightysix

We usually ship ahead of time so there is no down time and time spent swapping product over and over

Sent from my SCH-I535 using Tapatalk

well after 4 emails and waiting 3 days for UPS to pick up the lights which never happened i requested for a refund and they replied immediately and gave me a prepaid shipping label so i returned the lights yesterday. so lets see how long before they get the lights and then decide to send me a new set.

[FRS-HHH]

Originally Posted by Goodmanner

That's most unfortunate, sorry to hear. However, it is standard RMA procedure for most companies to have the defective product sent back first before a replacement unit is sent out. They should at least respond and provide a pre-paid return label and cross ship to reduce delays.

they told me last week on tuesday that i needed to package the stuff up and UPS would come by..i waited until friday and they finally said just be patient UPS will come. I waited until yesterday and just asked for a refund and within minutes i got an email with a pre-paid label. I dropped it off the same day so we will see how long that takes and another week to get the lights..going on a month now.

[Goodmanner]

Originally Posted by FRS-HHH

they told me last week on tuesday that i needed to package the stuff up and UPS would come by..i waited until friday and they finally said just be patient UPS will come. I waited until yesterday and just asked for a refund and within minutes i got an email with a pre-paid label. I dropped it off the same day so we will see how long that takes and another week to get the lights..going on a month now.

I think at this point it wouldn't hurt to ask if they're able to send out the replacement while the RMA is in transit back to them. Hope you get it resolved swiftly!

[FRS-HHH]

Originally Posted by Goodmanner

I think at this point it wouldn't hurt to ask if they're able to send out the replacement while the RMA is in transit back to them. Hope you get it resolved swiftly!

i did ask them and they said they cant ship anything to me until the old tail lights are received