Vortech Supercharger Kit from Chase Bays FR-S

[Touge_ninja]

Originally Posted by Shit Luck

they only insured it for 50.00

Lol maybe they "accidentally" put 50 instead of 5000

[Shit Luck]

JUST GOT THIS:
[QUOTE=Chase Bays]I don't know your definition of trashed but you did purchase a used item so there is going to be some normal wear and tear. The pulley was changed out as you know but it should look perfectly fine. I think the washer could possibly be a little mis-shaped and slightly scratched, but if you're really being that picky about something so small and non-visible then you should have bought it new. But you saved over $1,000 dollars so I think you did the right thing. As for the lid, why don't you send me some pictures? Worst case scenario I buy you a new lid which will probably be $10 or less. As I stated previously, used item. The item is in great condition, but it's used. So there's going to be scuffs and scratches from the install, use, and uninstall. Nothing new there. Just send me some pictures and we'll figure it out.

[QUOTE=Shit Luck][QUOTE=Chase Bays]

[bakerr6]

I'm not hating on you being pissed about this, I am hating on you for not giving them time to respond. You literally posted online 2 hours after receiving the package about the terrible product you received without them having a chance to make it right. I can tell you if I was the vendor, I would make it right, but refuse to do business with you in the future.

[Shit Luck]

Originally Posted by bakerr6

I'm not hating on you being pissed about this, I am hating on you for not giving them time to respond. You literally posted online 2 hours after receiving the package about the terrible product you received without them having a chance to make it right. I can tell you if I was the vendor, I would make it right, but refuse to do business with you in the future.

i get it, had they answered the phone during normal buisness hours, or had a way to leave a message i would have left it at that. however that and the facebook page being private just escalated it for me.
after my previous issues on this site with products i am a bit short fused so to speak.

[Chase Bays]

Forums really blow things out of proportion. We're all on the same team here.

Don't take out your previous bad experiences on your current experiences, how is that a rational mentality? You'll just make things terrible for the buyer and that's unfair.

We haven't had a phone call or a voicemail from you. We answer phones like madmen so I don't know how we would have somehow missed it. But okay.

The oil is my mistake. It was perfectly clean when it was boxed, but it has a brass vented cap for the internal oil and it was probably flipped around in the box so it spilled. Vortech ships these with a brass 100% plugged cap and you change it out during the install. I completely forgot about that. There is extra oil in the box. Clean it off with brake cleaner and you'll be set. Just be sure to add oil. My apologies!

As far as the intake, I'll buy you a new one.

Sound good?

[Shit Luck]

Originally Posted by Chase Bays

Forums really blow things out of proportion. We're all on the same team here.

Don't take out your previous bad experiences on your current experiences, how is that a rational mentality? You'll just make things terrible for the buyer and that's unfair.

We haven't had a phone call or a voicemail from you. We answer phones like madmen so I don't know how we would have somehow missed it. But okay.

The oil is my mistake. It was perfectly clean when it was boxed, but it has a brass vented cap for the internal oil and it was probably flipped around in the box so it spilled. Vortech ships these with a brass 100% plugged cap and you change it out during the install. I completely forgot about that. There is extra oil in the box. Clean it off with brake cleaner and you'll be set. Just be sure to add oil. My apologies!

As far as the intake, I'll buy you a new one.

Sound good?

i can fix the intake, no biggie.
the pulley is destoryed, i have no idea how big of a shot it took but it looks like it was smashed with a hammer, two rows of ribs are gone from the outter edge inward. if it took a big enough shot to destroy the pulley how do i know the internals are ok?

[Chase Bays]

Originally Posted by bakerr6

I'm not hating on you being pissed about this, I am hating on you for not giving them time to respond. You literally posted online 2 hours after receiving the package about the terrible product you received without them having a chance to make it right. I can tell you if I was the vendor, I would make it right, but refuse to do business with you in the future.

I agree. You're right. I see forum users running off vendors all the time that make small mistakes and then 20 pages later before they can even respond it's just blown out of proportion, exaggerated 4 times over, and they're made out to be these big scammers...out to screw everyone over. But in reality they just forgot something simple and it could have been easy to fix. Everyone makes mistakes, then people get crazy and make all these accusations about their character...call them scumbags...then expect a calm response.

Oh and the worst part is everyone making claims and being the most vocal regarding the matter aren't even customers and they probably never would have been.

Just be patient. I totally understand the worry and it's okay to get frustrated, but just be patient and optimistic. Don't believe every word you read either. With paypal and even with your debit/credit card you're 100% protected so calm down. As a vendor, we're not nearly as protected as you and our reputation is on the line. In reality, we're taking the bigger risk by selling to you. If people keep acting the way I have seen on this forum and just about every other one, they're going to scare off all the future cool products and good deals for your chassis. Vendors DO NOT want to do business with the kind of people I explained above. There is such thing as refusing to do business with someone and/or firing a customer, so don't be that guy!

That being said, on behalf of every vendor here...cool customers are so very loved and appreciated. So keep it up!

[bakerr6]

Originally Posted by Chase Bays

I agree. You're right. I see forum users running off vendors all the time that make small mistakes and then 20 pages later before they can even respond it's just blown out of proportion, exaggerated 4 times over, and they're made out to be these big scammers...out to screw everyone over. But in reality they just forgot something simple and it could have been easy to fix. Everyone makes mistakes, then people get crazy and make all these accusations about their character...call them scumbags...then expect a calm response.

Oh and the worst part is everyone making claims and being the most vocal regarding the matter aren't even customers and they probably never would have been.

Just be patient. I totally understand the worry and it's okay to get frustrated, but just be patient and optimistic. Don't believe every word you read either. With paypal and even with your debit/credit card you're 100% protected so calm down. As a vendor, we're not nearly as protected as you and our reputation is on the line. In reality, we're taking the bigger risk by selling to you. If people keep acting the way I have seen on this forum and just about every other one, they're going to scare off all the future cool products and good deals for your chassis. Vendors DO NOT want to do business with the kind of people I explained above. There is such thing as refusing to do business with someone and/or firing a customer, so don't be that guy!

That being said, on behalf of every vendor here...cool customers are so very loved and appreciated. So keep it up!

Will do I've helped multiple businesses in the past try to do damage control for issues that were created by them and some even by customers. There's a reason I will only do consulting in brand management instead of running my own company. THere's too much risk when you cannot choose the clientel you work with.

Good luck on future endeavors and hopefully things will be fixed in an expedient manner

[Chase Bays]

Originally Posted by Shit Luck

i can fix the intake, no biggie.
the pulley is destoryed, i have no idea how big of a shot it took but it looks like it was smashed with a hammer, two rows of ribs are gone from the outter edge inward. if it took a big enough shot to destroy the pulley how do i know the internals are ok?

Well, the pulley is aluminum which is soft so it really isn't that hard to cause that kind of damage. I saw the photo...it's obviously un-usable but it isn't that bad. I am replying to your PM, we'll figure it out.

[Shit Luck]

Originally Posted by Chase Bays

Well, the pulley is aluminum which is soft so it really isn't that hard to cause that kind of damage. I saw the photo...it's obviously un-usable but it isn't that bad. I am replying to your PM, we'll figure it out.

ok cool,
again i appologize for the way this thread blew up.
i am more frustrated with people posting that were not involved in the deal than you guys and that may have come across as anger twords you guys.

[Chase Bays]

Originally Posted by Shit Luck

ok cool,
again i appologize for the way this thread blew up.
i am more frustrated with people posting that were not involved in the deal than you guys and that may have come across as anger twords you guys.

Thank you.

[Chen]

curious to see how this plays out.

[Ludacrits]

Much respect to chase bays for working this out. I wish everybody were like this.

[crazyfrenchbiker]

Originally Posted by Ludacrits

Much respect to chase bays for working this out. I wish everybody were like this.

I'm sure the majority of sellers would have done the same thing Chase Bays has done.

Packages are insured, accidents happen, that's life. Someone will make it right.