FR-S pick up/questions

[frs10]

Originally Posted by tstout24

I work for a Toyota dealer in Socal. The dealer is obligated to repair these issues. New cars are to be delivered brand new, clean, undamaged, and have a full tank of gas. If they do not fix the problem, contact Toyota directly. VDQ (vehicle delivery quality) is super important to both dealerships and Toyota Corp.

first, thanks for the great information.

if they dont fix it to my satisfaction, what can i do?

[Frstorm]

Thing is the damage not recorded at time of pick up they can claim you did it.

[tstout24]

Originally Posted by frs10

first, thanks for the great information.

if they dont fix it to my satisfaction, what can i do?

First, do not fill out the survey via email until you find out if they fix your car to your satisfaction. The whole idea behind making you happy is to make sure you give them an perfect survey, if you already burned them on a survey, then they will just drag their feet fixing things.

I'm not sure who is helping you at the dealer but if that partuicular person doesn't resolve your situation, go straight to the customer service rep at the dealer. The customer service reps can solve most problems the fastest. They are able to get around most of the red tape of getting anything done at a dealer.

I can't speak for every dealer but my customer service rep has gotten crazy things done for customers. I would be shocked if the customer service rep doesn't get everything super quick for you.

lastly, don't drag your feet about getting it back to the dealer to point it out. The longer you wait, the more suspicious things get. When you wait 6 weeks to come back about an issue, it just seems like you messed up your car and are just trying to get it fixed for free.

One other thing, be cool to everyone when you get there. I'm all but certain that they had no idea about the damages to your car. Car Salesman are people too, and we make mistakes. The sad truth of it though is that car salesman can't make mistakes because every time we do, people assume that it was some type of lie or trick. So, once again, be cool to everyone and I'm sure they will make everything well again.

[thill]

This is why you have to do a very thorough inspection before you take delivery of the car. I know emotions can be overwhelming and people often overlook the little things, but those little things can come back and bite you. Once you drive the car off the lot you are up to the discretion of the dealer whether or not they will correct problems with the paint, seats, etc.

I agree with the above, tell the dealer you will give them a poor rating on the survey and online, and also will contact Toyota Corporate unless they take care of you. Also threaten to take your car to another dealer for service.

[frs10]

thanks everyone, all the damage was pointed out before i left with the car except the the little slit in the driver seat in the leather. (sat)

i made sure the SA and SM both were aware of the damage and they said to call monday to see if the detail person is there to fix the issues and i will call them first thing in the morning to let them know about the additional seat damage.

ill check back as i find out more information and thanks again to all you guys for helping out, i really appreciate it!

[FRSBRZGT86FAN]

Originally Posted by frs10

I just picked up my 10 series and i was extremely happy until i found a few things up further inspection...

the passenger door has a bump/dent mark, looks like someone opened an adjacent door and bumped it and left some scuff marks and two dent marks which isnt noticeable unless you look on an angle

the side passenger mirror cover has a scuff mark also, looks like it rubbed against something, maybe pulling in and out of the showroom?

the driver seat also has a small slit, which looks like someone might have ripped or torn it trying to remove the plastic covering the seats

even though these seem like small and unnoticeable cosmetic blemishes and maybe a bit nitpicking but what do you guys think and what rights do i have with this car?

thanks in advance for reading the wall of text and appreciate any/all comments

If you don't like the way the car look cosmetically get it to them ASAP to fix it, simple as that. The longer you wait the more they will assume you were the one who did the damage and will refuse to fix the damage. Explain to the dealer the issue and have them fix it!

[frs10]

Originally Posted by FRSBRZGT86FAN

If you don't like the way the car look cosmetically get it to them ASAP to fix it, simple as that. The longer you wait the more they will assume you were the one who did the damage and will refuse to fix the damage. Explain to the dealer the issue and have them fix it!

dropped off, dealer is fixing everything... will be picking up later today, will update thread.

[FRSBRZGT86FAN]

Originally Posted by frs10

dropped off, dealer is fixing everything... will be picking up later today, will update thread.

nice, did they apologize?

[frs10]

Originally Posted by FRSBRZGT86FAN

nice, did they apologize?

yes, probably about 10000 times... but ill withhold judgement and apology acceptance until i see the car

[FRSBRZGT86FAN]

Originally Posted by frs10

yes, probably about 10000 times... but ill withhold judgement and apology acceptance until i see the car

make them offer you a TRD exhaust at some high discount and say you'll forget about it when they do.

[frs10]

Originally Posted by FRSBRZGT86FAN

make them offer you a TRD exhaust at some high discount and say you'll forget about it when they do.

lol good idea, ill inquire and let you guys know what happens

[meadowz06]

Originally Posted by frs10

I just picked up my 10 series and i was extremely happy until i found a few things up further inspection...

the passenger door has a bump/dent mark, looks like someone opened an adjacent door and bumped it and left some scuff marks and two dent marks which isnt noticeable unless you look on an angle

the side passenger mirror cover has a scuff mark also, looks like it rubbed against something, maybe pulling in and out of the showroom?

the driver seat also has a small slit, which looks like someone might have ripped or torn it trying to remove the plastic covering the seats

even though these seem like small and unnoticeable cosmetic blemishes and maybe a bit nitpicking but what do you guys think and what rights do i have with this car?

thanks in advance for reading the wall of text and appreciate any/all comments

Sorry you had this experience. We have a delivery checklist at my Toyota dealership. Take it back!

[frs10]

Originally Posted by meadowz06

Sorry you had this experience. We have a delivery checklist at my Toyota dealership. Take it back!

ship it to nyc for free?

picked up the car, dent is fixed, mirror was not, seat was not

i have to go back tomorrow for more service... this is fun...