Visconti Tuning - Latest BRZ Flash Info

[Visconti]

This is pretty basic stuff guys..

Since we've had the Support Console Ticket system we have always a tune changelog.

The point of the changelog is so that everyone can see what's changing the base tune without having to email or PM me.. we support A LOT of customers.

Our system only allows 3 items in each section to be listed on the main page, if you want to see the other you'll need to click on that section.

The support console very much like this forum allows you to subscribe to email alerts when sections or updated.

If your interested in staying up-to-date I would suggest sub'ing announcements.

Originally Posted by blubrz

You must've found a sweet spot in his timeline...it's not uncommon to wait a week or more from the posts I've read.
I could tell you how I was without a car for 4 days (high priority ticket in and all) and only got a tune cuz I called him, waited 3 days just to hear my datalog "looked pretty good," or the waited 11 days for an answer to a simple question about if I should get a new tune before running headers story if you want...

I feel your pain but you waited 4 days without a car because you didn't get a calibration before you took your car apart - it was poor planning on your part.

As of right now I'm the only person that can send tune updates out and we are working with EcuTek to make that a problem of the past very soon. 90% of the support console tickets are people that have cars that are running perfectly well and would like the lastest FREE update, I don't shed any tears for those people. OF COURSE I wish I could respond to every ticket the moment it comes in, but I can't always do that.

I spend countless hours on my tunes.. so if you've purchased my STG1, STG2, Vortech, Innovate, HKS, Greddy tune don't be surprised if the log 'looks great'. Most of the time is does.. and when it doesnt, it's because there's a mechanical problem with the car.. like pump install problem or intercooler pipe coming off. I would never offer a tune package that I don't have a proven calibration for.. and that calibration doesn't differ too much from car to car.. unless your turbo and on top of a mountain or have crappy gas

John

[TheFirstScion]

Originally Posted by Foobar

You haven't even received a base tune yet? Something's up then - he prioritizes those requests towards the top.

Originally Posted by Nightbringer

I received my first within hours. Not heard of many having to wait >48 hours for theirs. Did you set the priority to high when you created the ticket?

I'm ok with waiting. I'd rather it done right. The only thing that sucks is that in the down time of waiting I installed my intake...

[grostoine]

I received my updated tune. Should I produced another log file the first time I take the car or after 1-2 weeks of use?

[ft86me]

Originally Posted by grostoine

I received my updated tune. Should I produced another log file the first time I take the car or after 1-2 weeks of use?

Few drive cycles and you should be good from what I've heard and done

[djliquidsteele]

I have found the following which was suggested by a memeber here which was suggest by Perrin I think to work to get rid of "dead pedal" as people call it. After you start for the first time and let it idle for 5-10 minutes, turn the car back off. Switch to the on position, but don't turn it over. Fully press the pedal down and release fully 20 times. Turn the ignition to off. Repeat. Before I started doing this I would have a couple days of laggy throttle response. Now that I do this, throttle response seems to always be spot on and doesn't change over time. It is what it is supposed to be in the tune.

[blubrz]

Originally Posted by Visconti

This is pretty basic stuff guys..

Since we've had the Support Console Ticket system we have always a tune changelog.

The point of the changelog is so that everyone can see what's changing the base tune without having to email or PM me.. we support A LOT of customers.

Our system only allows 3 items in each section to be listed on the main page, if you want to see the other you'll need to click on that section.

The support console very much like this forum allows you to subscribe to email alerts when sections or updated.

If your interested in staying up-to-date I would suggest sub'ing announcements.


I feel your pain but you waited 4 days without a car because you didn't get a calibration before you took your car apart - it was poor planning on your part.

As of right now I'm the only person that can send tune updates out and we are working with EcuTek to make that a problem of the past very soon. 90% of the support console tickets are people that have cars that are running perfectly well and would like the lastest FREE update, I don't shed any tears for those people. OF COURSE I wish I could respond to every ticket the moment it comes in, but I can't always do that.

I spend countless hours on my tunes.. so if you've purchased my STG1, STG2, Vortech, Innovate, HKS, Greddy tune don't be surprised if the log 'looks great'. Most of the time is does.. and when it doesnt, it's because there's a mechanical problem with the car.. like pump install problem or intercooler pipe coming off. I would never offer a tune package that I don't have a proven calibration for.. and that calibration doesn't differ too much from car to car.. unless your turbo and on top of a mountain or have crappy gas

John

You made a lot of questionable statements so I will keep it to the important points.

Basic stuff for who? New to the game people will have no idea without detailed instructions. People that have received tunes from other vendors expect a base tune and instructions with the kit. Not my poor planning. It was a lack of communication on your part. You don't feel our pain because you can walk out to your car any time you want and tune it yourself. Your process is easy for you, because you get it. I get it better now, but a lot of pain was involved in getting there...and I still see a lot of people on here that don't get it either.

You don't "always" give a change log. I don't see anything pre-7/22 for FI cars, but I appreciate you changing that now.

What is the defined line for "high" or "normal" priority tickets? I assume that if my car is running, it's considered "normal" however, you make it sounds like maybe datalogs can be "high" priority too?

It's very obvious that you support a lot of customers and you seem to take more on all the time. Meanwhile us existing customers are waiting longer than average for tunes, updates or questions answered (and I loosely define answered). I'm not saying reply to every ticket immediately, but maybe have a posting on the submission page of current expected wait times for "high" and "normal" priority. The truth may hurt in this case, but it hurts less if there is a metaphorical progress bar. Plus, it motivates you to stick to that timeline.

Also, if your tunes are so spot on, why not include them with the ordered kit?

Good advice, I will sub the announcements section.

All said, and I think I've made my point. A little extra effort on creating effective lines of communication with your customers goes a long way.

Thanks for listening.

[MikelJ]

WOW!

John....all I have to say is thank you for your knowledge and talent for what you do. It amazes me how everything is someone else's fault when one thing goes wrong. Props to you for being the guy that all major companies are turning to for their tuning needs when it comes to these cars.

I have had no problems at all with my tune, I dread times when I flash back to stock for trips where I run reg gas instead of e85 (only have the e85 tune).

My question is: Does everyone that is having a high speed come apart about any small problem do the same thing to their dealership when they have an issue with their car that is in no way related to their tune? I have had a ton of crap go wrong with my car that had to be fixed at the dealer, and never once cried. I just take it and get it fixed simple. If I ever had an issue with my tune I have no doubts that John will fix any issue I have and trust him long before I would trust anyone else. I have a feeling that a lot of times people would blame an aftermarket company that built their turbo system for a failed stock clutch or something. Welcome to the world of modding a car. If you are to soft to deal with problems then maybe you should not mod a car, I hear walking is pretty problem free and healthy too.

Again THANKS JOHN VISCONTI!!! I appreciate what you do.

[cuddefred]

My question is: Does everyone that is having a high speed come apart about any small problem do the same thing to their dealership when they have an issue with their car that is in no way related to their tune?

Any chance you could translate this in to English please?

[Sportsguy83]

Originally Posted by cuddefred

My question is: Does everyone that is having a high speed come apart about any small problem do the same thing to their dealership when they have an issue with their car that is in no way related to their tune?

Any chance you could translate this in to English please?

I'm just hoping the main theme in that post is Sarcasm

[jamesm]

Originally Posted by MikelJ

I have a feeling that a lot of times people would blame an aftermarket company that built their turbo system for a failed stock clutch or something. Welcome to the world of modding a car. If you are to soft to deal with problems then maybe you should not mod a car, I hear walking is pretty problem free and healthy too.

people don't (or shouldn't) blame a turbo kit manufacturer when their clutch burns up. they should, however, blame the guy that sold them a fueling kit with the wrong size fuel lines when their car burns to the ground.

[Visconti]

Originally Posted by jamesm

people don't (or shouldn't) blame a turbo kit manufacturer when their clutch burns up. they should, however, blame the guy that sold them a fueling kit with the wrong size fuel lines when their car burns to the ground.

So your telling me that a upgraded charge pipe caused a car to burn to the ground ? Better get your facts straight

[jamesm]

Originally Posted by Visconti

So your telling me that a upgraded charge pipe caused a car to burn to the ground ? Better get your facts straight

i think it had more to do with the whole 'just use this wrong-sized line and clamp it down real hard' idea resulting in high pressure fuel spraying onto hot things. but hey, they can always pay again for a properly sized fitting... so it's their fault for not following the non-existent instructions.

and yes facts are straight. the internet has a way of recording things so that they stay that way.

[Sportsguy83]

Originally Posted by Visconti

So your telling me that a upgraded charge pipe caused a car to burn to the ground ? Better get your facts straight

Originally Posted by Visconti

Not sure why you would post such a thing. The car that had a fire burnt up from the mechanical fuel pump.. Those are the insurance company's words not mine.

John

Instead of making up theories on what "might" have happened, how about saying the exact cause of fire is still UNKNOWN and under investigation and possible causes range from an OEM equipment failure OR modifications done to the car gone wrong, possibly including fuel upgrades?

Sounds about right doesn't it?

[Visconti]

Originally Posted by Sportsguy83

Instead of making up theories on what "might" have happened, how about saying the exact cause of fire is still UNKNOWN and under investigation and possible causes range from an OEM equipment failure OR modifications done to the car gone wrong, possibly including fuel upgrades?

Sounds about right doesn't it?

Sounds a lot better.

We actually know the cause, just waiting on my copy.

John