Visconti Tuning - Latest BRZ Flash Info

[midnight23]

Damn P219A came back again a few days after clearing...ticket submitted.

[grostoine]

Still waiting for mu updated tuned. John only send me a here you go without any attachement!

[xjohnx]

Originally Posted by grostoine

Still waiting for mu updated tuned. John only send me a here you go without any attachement!

Did you check the ticket? The updates are usually attached to the ticket itself from the web portal. Try this link: http://viscontiflash.zendesk.com/requests?filter=solved

[Bahraini86]

A noob question,

After having the first tune, does John normally ask for data logging or what we got is final and not calibrated further?

Is the data logging taken from the dump file that we send or a from a different source?

Thanks

[ft86me]

Originally Posted by Bahraini86

A noob question,

After having the first tune, does John normally ask for data logging or what we got is final and not calibrated further?

Is the data logging taken from the dump file that we send or a from a different source?

Thanks

Ideally you should send him a log to ensure that everything is runnin properly. I'm not sure if he tweaks for more timing if possible or not but its just better to be safe. The data log is done via driving the car and doing a map access while driving. He should have instructions in terms of how he wants you to do thing ms such as doing a pull in second from a certain rpm to red. Since my switch over to fa20club I got instructions immediately in terms of how to do a data log. John should have instructions as well

[tonystewart]

3rd Gear WOT from 2000rpm to redline, this is what I send, the car is an automatic

[grostoine]

Originally Posted by xjohnx

Did you check the ticket? The updates are usually attached to the ticket itself from the web portal. Try this link: http://viscontiflash.zendesk.com/requests?filter=solved

I've chek everywhere. Nothing.

[TheFirstScion]

Originally Posted by xjohnx

Did you check the ticket? The updates are usually attached to the ticket itself from the web portal. Try this link: http://viscontiflash.zendesk.com/requests?filter=solved

I think he's just super busy or something
I've been waiting since the 25th for my first tune.

[tonytduc]

Any update to E85 1.14?

[Foobar]

Originally Posted by TheFirstScion

I think he's just super busy or something
I've been waiting since the 25th for my first tune.

You haven't even received a base tune yet? Something's up then - he prioritizes those requests towards the top.

[Nightbringer]

Originally Posted by Foobar

You haven't even received a base tune yet? Something's up then - he prioritizes those requests towards the top.

I received my first within hours. Not heard of many having to wait >48 hours for theirs. Did you set the priority to high when you created the ticket?

[Rich@ViscontiTuning]

Originally Posted by Ninja

This may have been answered in the almost 300 pages of this thread, but has there been any discussion over DI system failure with Visconti's tune? I just read a bunch of the threads about people having major issues with the DI. Does this tune solve the detonation issue that is causing the failures? Are there many high mileage (20k+) cars that have been on this tune and pulled the injectors to check for damage?

As @Yruyur already correctly confirmed, all Visconti Tuned Calibrations incorporate the latest factory-release patches made specifically to address and correct the issues with the direct injection system. But on top of all that, our tune files have collectively undergone literally thousands of hours of use and refinement, which is why we have such a proven track record of reliability and performance. And if you've read more than a couple of my posts, you'll know I consistently point out that the health and safety of your engine will always be our top concern. I know all too well the frustrations that arise from the areas in which we do come up short (turn around time comes to mind lol), but barring a few misspellings, tune file mixups, and the "occasional" laggy response time , isn't the peace of mind worth having to know the car is done right?

Originally Posted by blubrz

So I went back to 1.04. The only noticeable difference seemed to be it was much smoother off idle when accelerating and may have felt a bit more powerful but not like 30hp more.
I'd be really interested to hear what John has to say about the changes he made for 1.06. I really don't understand why he thinks we don't deserve detailed change logs when he feeds us a new revision.

You do deserve a detailed change log. And that's why we have a change log posted on the Support Console (under BRZ/FRS/GT86) under "Announcements." Is it the easiest document to find or rather, does it jump right out at you? No.. not particularly. But it is there, and it very well may answer your questions. But these are issues we're working on fixing, or at the least enhancing for the time being, until a better system gets put in place (ahem).

Originally Posted by blubrz

I guess it’s dependent on what you think “feels” better…unless you have a dyno like pheoxs to prove it out. The last one I have prior to 1.06 is 1.04 sent about a month ago and it has 4 maps...map 4 having autoblip.
My issue is that I went to a full exhaust and switched to 1.06 at the same time. I didn’t feel the gains that I was rumored to get and was a bit suspicious. Pheoxs’ dyno information now adds to my suspicion and I’m going back to 1.04 tomorrow for the “feel” test.
Also, based on what I’m seeing, I’ll just stay with 1.04 until I see what his explanation for 1.06 and cutting 2 maps is. I will also not be feeding him datalogs until then.

Surely you can respect the fact that there are SOO many variables that could have impacted your results and prevented your expectations from being met, right? I mean, lets just start at the basics.. you did mention that you would be upgrading to the [insert exhaust brand] exhaust when you made the ticket for the updated revision request right? I'll certainly give you the benefit of the doubt on that one! . But at the same time, how much additional information did you respond back with? You didn't give too many specifics in your post so I'm not really sure where expectations fell flat. And even more curiously, you finish with "I also won't be feeding him datalogs until I see the change log (paraphrasing)." Perhaps you have a misconception about what the point of the datalogs are? And I sincerely say that without any sarcasm or disrespect.. but it needs to be said because the datalogs are precisely FOR diagnosing issues like the experiences you're complaining about. I just found it very odd the way you phrased "feeding him datalogs." It is 100% for your benefit and also a service that we continue to provide free of charge! How many other tuners would have re-tuned you with the new bolt ons, in addition to customizing and incorporating them into a new release revision? That wasn't "extra," like it would have been at many shops or other dealers. And that's a big part of what keeps our value ahead of the curve.

The whole point I'm trying to make here is that we've set the bar really high for ourselves, because a) John has the talent to continue producing, and b) because that's how we would want to be treated with our cars, as customers ourselves. I think sometimes it gets lost in the mix how well we truly do understand your frustrations. All I'm saying is, there is tremendous responsibility that goes along with selling the products that Visconti Tuning sells. And again, the relatively minor mishaps that we have, which are admittedly too common, are still peanuts compared to a blown engine or an unsafe product.

Thanks for hearing me out - please feel free to politely share your commentary .

[blubrz]

Originally Posted by Rich@ViscontiTuning

You do deserve a detailed change log. And that's why we have a change log posted on the Support Console (under BRZ/FRS/GT86) under "Announcements." Is it the easiest document to find or rather, does it jump right out at you? No.. not particularly. But it is there, and it very well may answer your questions. But these are issues we're working on fixing, or at the least enhancing for the time being, until a better system gets put in place (ahem).
Surely you can respect the fact that there are SOO many variables that could have impacted your results and prevented your expectations from being met, right? I mean, lets just start at the basics.. you did mention that you would be upgrading to the [insert exhaust brand] exhaust when you made the ticket for the updated revision request right? I'll certainly give you the benefit of the doubt on that one! . But at the same time, how much additional information did you respond back with? You didn't give too many specifics in your post so I'm not really sure where expectations fell flat. And even more curiously, you finish with "I also won't be feeding him datalogs until I see the change log (paraphrasing)." Perhaps you have a misconception about what the point of the datalogs are? And I sincerely say that without any sarcasm or disrespect.. but it needs to be said because the datalogs are precisely FOR diagnosing issues like the experiences you're complaining about. I just found it very odd the way you phrased "feeding him datalogs." It is 100% for your benefit and also a service that we continue to provide free of charge! How many other tuners would have re-tuned you with the new bolt ons, in addition to customizing and incorporating them into a new release revision? That wasn't "extra," like it would have been at many shops or other dealers. And that's a big part of what keeps our value ahead of the curve.
The whole point I'm trying to make here is that we've set the bar really high for ourselves, because a) John has the talent to continue producing, and b) because that's how we would want to be treated with our cars, as customers ourselves. I think sometimes it gets lost in the mix how well we truly do understand your frustrations. All I'm saying is, there is tremendous responsibility that goes along with selling the products that Visconti Tuning sells. And again, the relatively minor mishaps that we have, which are admittedly too common, are still peanuts compared to a blown engine or an unsafe product.
Thanks for hearing me out - please feel free to politely share your commentary .

Rich, I appreciate the sarcasm; however, the issue is that the FI information doesn’t have a link on your forums subdirectory. Since you did insist that it was there I did click on the announcements header under the announcements section of the forum page and there it was. Might “jump out” at me more readily if it weren’t published in a format that suggests plain text. My bad. Also, I will politely ignore that the first post for FI tunes was on 7/22 and I think that FI tune has been around for perhaps slightly longer…
Sure, I will respect that fact only if I get a tweaked tune from my next datalog. I have worked with many tuners in the past and something always gets tweaked, because, as you say there are so many variables. Imagine my surprise when I dataloged my first tune and I just got a “looks good” in response. Ok, maybe my car was magically perfectly tuned, first shot. Awesome job. This time, you are the one suggesting that my car is now unique, so I look forward to my custom update. Thanks!

In hindsight after finding the FI change log; yet still ignoring the first FI change log posted on 7/22: As for me not submitting an additional datalog until you publish change logs; you are missing my key point. I went back to the known good tune and refused to go to the new unknown tune and provide datalogs on it until I was told what changes that tune has. Now, after finding the changes, I will be sending them in. Again, please pardon me for not understanding that something in black and not underlined on the internet (even when you hover) is still considered clickable…and only the first 3 topics out of 4 total are posted under a header. Guess I should have paid more attention to the light gray and barely visible post counts. Odd setup, but again, my bad…I have adjusted my contrast accordingly.

Bottom line Rich, the overall issue I have fueling mine and countless others’ rage (exaggerated) is that while I won’t dispute that John has the talent, it seems clear that he doesn’t have the time to produce reasonable responses or timely updates to “custom” tunes. Additionally, my personal concern is that you’ve taken on yet another platform (WRX) that robs even more of his time from current BRZ customer support. While I can understand John’s view that it’s not fun doing the same tunes over and over and not trying something new (that’d be my view if I were him); that is the business model you put yourselves in to. You have to support the customers you have, and do it well, before taking on additional projects.

If I’m wrong and there is another reason why tunes take so long, please, let me know what that issue is and what you are doing to resolve it. At this point I think that is everyone’s biggest complaint. Heck, just level with us on how long it’s going to take for starters…specifics…not just “we’re working on it.”

Thanks for your time and detailed response.

[blubrz]

Originally Posted by Nightbringer

I received my first within hours. Not heard of many having to wait >48 hours for theirs. Did you set the priority to high when you created the ticket?

You must've found a sweet spot in his timeline...it's not uncommon to wait a week or more from the posts I've read.
I could tell you how I was without a car for 4 days (high priority ticket in and all) and only got a tune cuz I called him, waited 3 days just to hear my datalog "looked pretty good," or the waited 11 days for an answer to a simple question about if I should get a new tune before running headers story if you want...