Scion pure pricing.

[e30kawi]

Quite fing true. I have seen qft used a couple of ways, I try not to post things on the interwebs I wouldn't say to someones face, not rude enough to say qft to a person.

I get what you are trying to get across and was agreeing with you

[MajorMing]

To get a little more on topic and a little less angry. Machine, Do you foresee any over-MSRP markup for the FR-S during the initial release?

[Mr.Jay]

Originally Posted by TheMachine

Umm...Exaclty my point... how would you know what they do while at the shop when all you see them for is 5 minutes to hand you the food?

Also, he spent his gas, put the extra miles on his car which equals to faster service times for oil changes, not to mention the wear and tear on the car itself... (excluding shops that provide vehicles, ie non-mom and pop places)

Don't want to make you more upset but why should I care thats his job and don't salesman get paid a based hour rate and commission on top?

At least with the waiter I can tip according to service were the salesman "tip" is how much he can inflate the price and convince me to buy it still. If there was a system were salemans get commission on the product based upon the customer rating of their buying exp I would totally understand what point you are trying to make

I could be wrong tho just how I see things


Has there been any word or rumblings about price yet? I keep hearing 26-27k cdn

[TheMachine]

Originally Posted by e30kawi

Quite fing true. I have seen qft used a couple of ways, I try not to post things on the interwebs I wouldn't say to someones face, not rude enough to say qft to a person.

I get what you are trying to get across and was agreeing with you

LOL, my bad, I thought you meant Quit Fing Talking

Originally Posted by MajorMing

To get a little more on topic and a little less angry. Machine, Do you foresee any over-MSRP markup for the FR-S during the initial release?

I do not. Its unfortunate to say this, but most dealerships dont bother to actually read the Scion Covenant to actually know they are allowed to do so. So most dealerships will sell at exactly MSRP to avoid "Toyota's Wrath" The dealerships who did actually bother to read the Covenant, are likely people/dealerships like me, who would never gouge pricing for no ones benefit. Commisions on Scions are flat rates, so there is no bonus to selling a Scion over MSRP(thank Pure Pricing for that one). :happy0180:

Originally Posted by Mr.Jay

Don't want to make you more upset but why should I care thats his job and don't salesman get paid a based hour rate and commission on top?

Depends on dealership, my dealership does offer a base salary, but its far lower than minimum wage... Its just a buffer in the event that a salesperson sells nothing during a week and doesnt end up going home with a $0 paycheck...

Originally Posted by Mr.Jay

At least with the waiter I can tip according to service were the salesman "tip" is how much he can inflate the price and convince me to buy it still. If there was a system were salemans get commission on the product based upon the customer rating of their buying exp I would totally understand what point you are trying to make

I could be wrong tho just how I see things

Again, background stuff you dont see... The salesman, doesnt set the price, the sales manager and the customer set the price on a negotiation... the salesman is just the guy running back and forth trying to make both of his bosses happy(the manager and the customer)
DONT HATE ON THE SALESPEOPLE(feel free to hate the managers who refuse your low ball offers)

Originally Posted by Mr.Jay

Has there been any word or rumblings about price yet? I keep hearing 26-27k cdn

Unfortunately not, the only thing I have heard through the grape vine is "around $23,000USD" which we all know could be a $2000 varience either direction...




EDIT: Mr.Jay is that your Celica in your avatar pic? Balling car man!

[Mr.Jay]

Originally Posted by TheMachine

EDIT: Mr.Jay is that your Celica in your avatar pic? Balling car man!

My bad about the salesman thing there seems to be more to it than meets the eye. Just had lots of bad exp makes it hard not to be bias.


Yes it is I wish it was mine tho haha I had a 73 shell for about 2 weeks until I looked into the cost of building one with a 2jz and I couldn't afford it

[ruskymx]

Since I am a salesperson at a local Toyota/Scion dealer, I feel compelled to chime in on the recent direction of this thread. A little background on me first. I can relate to the pizza delivery driver aspect of the recent posts as well since I did that for 6 years at a "mom and pop" shop starting my senior year in HS and through college and one more year before I took my current job. The shop I worked at, I answered the phones, took orders, and then delivered orders.

I have been a salesman at my dealership since March 22nd of 2002. It took a while but I now rely mostly on previous customers and referrals for the cars that I sell. I only take "fresh" customers when I have to and there isn't other available salespeople to help them. Most of my day is following up with previous customers, via phone, email, birthday cards, anniversary cards,etc. I have become successful in my position by treating people the way that I would want to be treated. I treat people with respect and also respect their time because in everyone's busy lifestyle, time is sometimes our most valuable asset.

My dealership is volume based so we care more about how many we sell than how much we make on each deal. The service and parts side of the dealership is the money-making departments. The more new cars we sell, the more opportunity those departments have to make money. My previous customers are usually offered 1% over invoice or even invoice when they come back to purchase another vehicle from unless that vehicle is a Scion or extremely high demand/low supply. In that case, it's what our posted price which is usually MSRP, but we did recently post our last 2011 tC at invoice just to sell it because we had 3-4 2012's show up.

My management staff does a pretty good job at hiring good people. We strive on treating the customer right. We are a full disclosure dealership in that when we present numbers, we show you sale price, discounts, rebates, tax, tags, term, rate, residuals, and anything else that is pertinent to the transaction. We have been using this system for that last 5-6 years or so and customers really like it. It's not a blank piece of paper with numbers scribbled down on it with a Sharpie that the managers pulled out of thin air

All the salespeople at my dealership are commission only with no salary except the longer tenured people. I get $75 per week salary now and that goes to $150 in March when I hit 10 years. I would much rather prefer to give a customer a great price to start with, take my "mini" and unit and move one. Most of my money is made by attaining volume bonuses anyway. If I go two weeks without selling anything or making enough to cover minimum wage for the hours I was at work for, I get paid an advance so my check will be for minimum wage type money. When I do sell something, I have to pay that money back. I haven't had to take an advance since the Toyota recalls last year (man, was that ever a rough time!). Also, my dealership ties in our CSI scores to our pay plan. We have a multi-level compensation plan and if our CSI is bad, we are dropped a level even if we earned a higher level in every other aspect of the plan. We get rewarded for making customers happy. My dealership has won Toyota's President's Award since 2006-2007. I can't remember the first year. It was around the same time we started full-disclosure work sheets.

Many people classify car salesman as lying, cheating, stealing scumbags that don't deserve to be treated like human beings. While unfortunately there are salespeople that deserve to be treated like this, but there are also many who don't. Before you pass judgement on a salesperson you deal with, get some info on that person first and see how they treat you before treating him/her like a POS just because they are a car salesperson. I treat people with with respect all the time and even when I take a fresh customer that I never met before, and they are rude to me, I still treat them with respect to try to win them over. Sometimes it works, and sometimes people have blinders on and no matter how good you treat them, they will disrespect you to no end. I personally, don't have time to deal with such people because I have much better things to do with my time than being treated like dirt like working with previous customer. Treat me like you want to be treated. I have made some good friends from people that I have sold cars to and do things with them outside of the dealership. For example, I am into offroading and every few months I get together with a few customers that also enjoy it and we will go out wheeling for a day. Another example is that I have a customer that was looking for an older FJ that he wanted to restore. I just sold a customer an xB, (he was around 70 years old BTW, which is no where near the target demographic), and he also had a 1977 FJ55 with 46k miles and was the original owner. I hooked my two customers up and made both of them happy. the one found a FJ to restore and the other sold a vehicle that he was trying to unload. It's the little stuff like this that make the difference. I didn't have to do this. I was paid on both deals already & received surveys back from both customers. It's not like they were going to buy a car off me anytime soon again because one bought a 11 FJ TT and the other the 12 xB. What it did was make my name the first one to pop in their head if one of their friends or family was looking for a vehicle. I like to work smarter, not harder.

I could go on and on, but enough of the so if you made it this far, thanks for reading and hopefully each of you can find a good person to buy an FR-S or BRZ from. :happy0180:

Ruskymx

[cc700]

that FJ sounds awesome.

unfortunately sales is... well, sales. i think it's like any profession under public scrutiny (actors, politicians, ceos, cops, lawyers, plumbers...)... there is a sphere of influence that people control and unfortunately people outside that sphere of influence (as well as the bad apples inside) make it hard for good people to do their work well. cops have to deal with people thinking they're pigs that will fuck you over for fun or worse, crooked criminal cops that are on the payroll of a criminal organization and will ruin your life without so much as your day in court... all cops deal with this and all cops do it in their own way. the really altruistic good cops that know how to help people and do their service with kindness and mercy, well... they do that in the face of some bad press sometimes. even worse with car salesmen. i'm glad you are proud of your job and glad you feel the way you do about it, that it drives you to treat people well and care more about how things work out than how much money you make.

you should be thanked and applauded for those efforts.

that said,

i don't need a fucking birthday card. i need a car to my specific order and a service department who will damn near kiss the ground i walk on, and i need that all for as cheap as humanly possible because cars are expensive as shit anyway.

and honestly if i can't get that i'd rather not have a car at all. that's what i love about the city: i don't actually need one at all for the day-to-day.

[ruskymx]

Originally Posted by cc700

that FJ sounds awesome.

unfortunately sales is... well, sales. i think it's like any profession under public scrutiny (actors, politicians, ceos, cops, lawyers, plumbers...)... there is a sphere of influence that people control and unfortunately people outside that sphere of influence (as well as the bad apples inside) make it hard for good people to do their work well. cops have to deal with people thinking they're pigs that will fuck you over for fun or worse, crooked criminal cops that are on the payroll of a criminal organization and will ruin your life without so much as your day in court... all cops deal with this and all cops do it in their own way. the really altruistic good cops that know how to help people and do their service with kindness and mercy, well... they do that in the face of some bad press sometimes. even worse with car salesmen. i'm glad you are proud of your job and glad you feel the way you do about it, that it drives you to treat people well and care more about how things work out than how much money you make.

you should be thanked and applauded for those efforts.

Agree completely. The negative things usually stand out and receive more attention than the positive things.

that said,

i don't need a fucking birthday card. i need a car to my specific order and a service department who will damn near kiss the ground i walk on, and i need that all for as cheap as humanly possible because cars are expensive as shit anyway.

and honestly if i can't get that i'd rather not have a car at all. that's what i love about the city: i don't actually need one at all for the day-to-day.

My service department will come to your house or place of work and drop off a loaner for you and bring your car in for whatever it needs done including the free services that Toyota now offers. We also offer free lifetime state inspections for your new vehicle and every other vehicle in your household. I have also even personally gone to a customer's house/work to pick up a vehicle myself.

I had no intentions of being a car salesman when I graduated from college with a business degree. Actually, it wasn't even a consideration. I kind of "fell" into it and well, here I am almost 10 years later and still selling cars.

I've had customers come back and laugh that I sent them a birthday card and then tell me that they would've never remembered my name, but since they got the card, they now had it in their hand. If for some reason they are unhappy about something, I want them to call me too. I don't want to hide from any issues. Nothing will chase a customer away faster. It's not all about how things are handled when everything is great. It's how you handle adversity that makes the difference.

I've had a bunch of new people ask me why I do it and they say it seems like a dumb thing to do. I just like to point it out when I have the most cars sold and never seem to go on the lot and take a customer.

Cars are expensive and anything that can mitigate it, is only better.

Ruskymx

[n2oinferno]

Originally Posted by TheMachine

LOL, my bad, I thought you meant Quit Fing Talking

Nope, he's wrong too. QFT means "quoted for truth," which is why it's always used as a response to a quote.

I don't enjoy playing the game really. If I have to haggle, I make it easy and let them know what I'm willing to pay. If they can do it, awesome, just saved a bunch of time. If not, cool, I can wait and find someone who will. I'll see them pull out the four square and just summarize it for them right then and there. Pure pricing just makes it easier for me so I know what to expect when I go in. Car + no dealer added on garbage = I'll be out the door in a new car.

I've met all kinds of salespeople though. Worked in retail sales for years, so I generally catch on pretty quick if someone's BSing me. Other than that they're all just normal people trying to do their job.

[TheMachine]

Rusky, Amen brother!

My dealership is slightly different with the pay plan and we dont offer the lifetime inspections free. But almost everything else you have said in the last 2 posts are accurate to my dealership as well. I have only been at my dealership for 4 years, but I go 1 step farther with giving back to the customers. My dealership hosts events for our previous customers and sometimes can get them into dealer only events. Like Scion Unveiling events. Oh and every tuesday night I go down the street to have dinner with a bunch of previous customers. I know its not much for those who only see $$, but its a lifetime of friendships and connections to the rest of us...

Rusky if you have access to Scion Says, I was last months Sales Consultant Spotlight.

[Stigmaru]

Originally Posted by ruskymx

Since I am a salesperson at a local Toyota/Scion dealer, I feel compelled to chime in on the recent direction of this thread. A little background on me first. I can relate to the pizza delivery driver aspect of the recent posts as well since I did that for 6 years at a "mom and pop" shop starting my senior year in HS and through college and one more year before I took my current job. The shop I worked at, I answered the phones, took orders, and then delivered orders.

I have been a salesman at my dealership since March 22nd of 2002. It took a while but I now rely mostly on previous customers and referrals for the cars that I sell. I only take "fresh" customers when I have to and there isn't other available salespeople to help them. Most of my day is following up with previous customers, via phone, email, birthday cards, anniversary cards,etc. I have become successful in my position by treating people the way that I would want to be treated. I treat people with respect and also respect their time because in everyone's busy lifestyle, time is sometimes our most valuable asset.

My dealership is volume based so we care more about how many we sell than how much we make on each deal. The service and parts side of the dealership is the money-making departments. The more new cars we sell, the more opportunity those departments have to make money. My previous customers are usually offered 1% over invoice or even invoice when they come back to purchase another vehicle from unless that vehicle is a Scion or extremely high demand/low supply. In that case, it's what our posted price which is usually MSRP, but we did recently post our last 2011 tC at invoice just to sell it because we had 3-4 2012's show up.

My management staff does a pretty good job at hiring good people. We strive on treating the customer right. We are a full disclosure dealership in that when we present numbers, we show you sale price, discounts, rebates, tax, tags, term, rate, residuals, and anything else that is pertinent to the transaction. We have been using this system for that last 5-6 years or so and customers really like it. It's not a blank piece of paper with numbers scribbled down on it with a Sharpie that the managers pulled out of thin air

All the salespeople at my dealership are commission only with no salary except the longer tenured people. I get $75 per week salary now and that goes to $150 in March when I hit 10 years. I would much rather prefer to give a customer a great price to start with, take my "mini" and unit and move one. Most of my money is made by attaining volume bonuses anyway. If I go two weeks without selling anything or making enough to cover minimum wage for the hours I was at work for, I get paid an advance so my check will be for minimum wage type money. When I do sell something, I have to pay that money back. I haven't had to take an advance since the Toyota recalls last year (man, was that ever a rough time!). Also, my dealership ties in our CSI scores to our pay plan. We have a multi-level compensation plan and if our CSI is bad, we are dropped a level even if we earned a higher level in every other aspect of the plan. We get rewarded for making customers happy. My dealership has won Toyota's President's Award since 2006-2007. I can't remember the first year. It was around the same time we started full-disclosure work sheets.

Many people classify car salesman as lying, cheating, stealing scumbags that don't deserve to be treated like human beings. While unfortunately there are salespeople that deserve to be treated like this, but there are also many who don't. Before you pass judgement on a salesperson you deal with, get some info on that person first and see how they treat you before treating him/her like a POS just because they are a car salesperson. I treat people with with respect all the time and even when I take a fresh customer that I never met before, and they are rude to me, I still treat them with respect to try to win them over. Sometimes it works, and sometimes people have blinders on and no matter how good you treat them, they will disrespect you to no end. I personally, don't have time to deal with such people because I have much better things to do with my time than being treated like dirt like working with previous customer. Treat me like you want to be treated. I have made some good friends from people that I have sold cars to and do things with them outside of the dealership. For example, I am into offroading and every few months I get together with a few customers that also enjoy it and we will go out wheeling for a day. Another example is that I have a customer that was looking for an older FJ that he wanted to restore. I just sold a customer an xB, (he was around 70 years old BTW, which is no where near the target demographic), and he also had a 1977 FJ55 with 46k miles and was the original owner. I hooked my two customers up and made both of them happy. the one found a FJ to restore and the other sold a vehicle that he was trying to unload. It's the little stuff like this that make the difference. I didn't have to do this. I was paid on both deals already & received surveys back from both customers. It's not like they were going to buy a car off me anytime soon again because one bought a 11 FJ TT and the other the 12 xB. What it did was make my name the first one to pop in their head if one of their friends or family was looking for a vehicle. I like to work smarter, not harder.

I could go on and on, but enough of the so if you made it this far, thanks for reading and hopefully each of you can find a good person to buy an FR-S or BRZ from. :happy0180:

Ruskymx

It's become really more of a statistic that car sales are **** rather than stereotype. You are one of the few who sound good hence that is why you are a member of this forum n shows that you are actually cool .

[ruskymx]

Originally Posted by TheMachine

Rusky, Amen brother!

My dealership is slightly different with the pay plan and we dont offer the lifetime inspections free. But almost everything else you have said in the last 2 posts are accurate to my dealership as well. I have only been at my dealership for 4 years, but I go 1 step farther with giving back to the customers. My dealership hosts events for our previous customers and sometimes can get them into dealer only events. Like Scion Unveiling events. Oh and every tuesday night I go down the street to have dinner with a bunch of previous customers. I know its not much for those who only see $$, but its a lifetime of friendships and connections to the rest of us...

Rusky if you have access to Scion Says, I was last months Sales Consultant Spotlight.

I do have access to it, but usually just log in to take my quarterly quizzes. My dealership does some events but not too may. Our Scion Champion handles all that stuff. I'll probably get more involved though once I get my FR-S.

[Zgrinch]

Originally Posted by MajorMing

To get a little more on topic and a little less angry. Machine, Do you foresee any over-MSRP markup for the FR-S during the initial release?

Originally Posted by TheMachine

I do not. Its unfortunate to say this, but most dealerships dont bother to actually read the Scion Covenant to actually know they are allowed to do so. So most dealerships will sell at exactly MSRP to avoid "Toyota's Wrath" The dealerships who did actually bother to read the Covenant, are likely people/dealerships like me, who would never gouge pricing for no ones benefit. Commisions on Scions are flat rates, so there is no bonus to selling a Scion over MSRP(thank Pure Pricing for that one). :happy0180:!

TheMachine...Do you foresee the FRS getting the equivalent interior the 86 has, at least as an option? I think for some of us on this forum, myself included, are waiting to see how this unfolds as it is a big factor in the decision making process.
I would be interested in your thoughts.

[A Gomez]

So, any more people have been to the dealers to ask about the release dates, pricing and all the good stuff?