Scion Canada warranty problems - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

UMB FR-S · 07-07-2015, 08:09 PM

Hey guys as some of you know my car is currently not running due to a clutch issue.

Full story and lots of pics can be found here

http://http://www.ft86club.com/forum...46;php?t=90516

Scion has been giving me a really hard time and have been denying the coverage as well as not even give me a call from a manager as I've requested 2 times now. I also put up a post on scion canadas FB page to pressure them into dealing with the situation

here http://https://www.facebook.com/phot...=1&pnref=story

any support by sharing and liking would be appreciated!

wbradley · 07-07-2015, 08:13 PM

There is an ombudsman for warranty claims in Ontario. I dont have a link but google it. As I recall yours looked disintegrated, not worn out. You have recourse.

UMB FR-S · 07-07-2015, 08:14 PM

Indeed I'm probably going to look into possible steps from this point.

Agent_365 · 07-07-2015, 08:15 PM

Hopefully they help you. They sponsor track events etc... So what's their problem right? Sometimes the dealer just tries to avoid it. My steering wheel is peeling one dealer said wear and tear? Wtf.. I had a 2010 S corolla with a leather steering wheel for 3 years and no peeling. Come on Scion, such vast marketing but virtually no customer service. Smh.

Sent from my iPhone using Tapatalk

UMB FR-S · 07-07-2015, 08:18 PM

Quote:

Originally Posted by Agent_365

Hopefully they help you. They sponsor track events etc... So what's their problem right? Sometimes the dealer just tries to avoid it. My steering wheel is peeling one dealer said wear and tear? Wtf.. I had a 2010 S corolla with a leather steering wheel for 3 years and no peeling. Come on Scion, such vast marketing but virtually no customer service. Smh.

Sent from my iPhone using Tapatalk

Ya if you look at the post it's not even the dealer that is making the decisions it's scion Canada that has denied the warranty. Pretty shady business indeed considering the track day in Toronto they hosted in May. I would be inquiring if my warranty is now void if you attended that day. Also sharing the FB post I left on their page and liking or commenting would be appreciated!

krayzie · 07-07-2015, 08:30 PM

Just saw those pix on the other thread that carnage looked like something blew up?

You know ever since I replaced my clutch disc and cover with the slightly more heavy duty one from STI, I no longer have this clutch smell everytime after a spirited drive. That smell just worried me (I used to think it was my brakes but guess not). My mechanic said my stock clutch looked perfect after 17000km. I threw in a new Subaru throwout bearing anyway just in case (good $60 bucks insurance).

D_Thissen · 07-07-2015, 08:44 PM

Try taking it to a different dealership? I know some dealerships are a nightmare. For example, Wayne Toyota in Thunder bay. I went to the Subaru dealership next door and they did the warrantee work for me. Apparently my VIN comes up as a Subaru FR-S lol

UMB FR-S · 07-07-2015, 08:47 PM

Quote:

Originally Posted by D_Thissen

Try taking it to a different dealership? I know some dealerships are a nightmare. For example, Wayne Toyota in Thunder bay. I went to the Subaru dealership next door and they did the warrantee work for me. Apparently my VIN comes up as a Subaru FR-S lol

interesting maybe Subaru would be easier to deal with. Another scion dealership wouldn't matter as its been escalated and denied by Scion Canada.

D_Thissen · 07-07-2015, 08:56 PM

Quote:

Originally Posted by UMB FR-S

interesting maybe Subaru would be easier to deal with. Another scion dealership wouldn't matter as its been escalated and denied by Scion Canada.

Just play dumb lol.

SLVRSRFR · 07-08-2015, 12:58 AM

Quote:

Originally Posted by wbradley

There is an ombudsman for warranty claims in Ontario. I dont have a link but google it. As I recall yours looked disintegrated, not worn out. You have recourse.

It's called CAMVAP. CAnadian Motor Vehicle Arbitration Plan.

Or contact OMVIC but I think they deal mostly with sales-related claims.

wparsons · 07-08-2015, 08:52 AM

Definitely follow up with the other options people have been listing in both threads.

Just an FYI, both the links at the top are broken. They both start like this:

http://http//

UMB FR-S · 07-08-2015, 09:22 AM

Odd the links are working for me... Yup options being looked at!

Tcoat · 07-08-2015, 10:48 AM

Quote:

Originally Posted by SLVRSRFR

It's called CAMVAP. CAnadian Motor Vehicle Arbitration Plan.

I have provided all the info on the program already on anther thread and to OP by PM. This is a very effective method of dealing with warranty issues. It is fast, simple and best of all totally free. Two people I know have used it and both won their cases.
The very first thing that they say is to not discuss the case on social media as it can compromise the facts and relationship with the dealer/company.

Tcoat · 07-08-2015, 10:50 AM

Quote:

Originally Posted by UMB FR-S

interesting maybe Subaru would be easier to deal with. Another scion dealership wouldn't matter as its been escalated and denied by Scion Canada.

They will just kick you back to Scion/Toyota. Car is made by them but they do not honour the Toyota warranties.

07-07-2015, 08:44 PM	#7
D_Thissen Senior Member Join Date: Jan 2014 Drives: '13 Argento FR-S (Sold) Location: Ontario Posts: 2,126 Thanks: 3,209 Thanked 1,439 Times in 855 Posts Mentioned: 19 Post(s) Tagged: 2 Thread(s)	Try taking it to a different dealership? I know some dealerships are a nightmare. For example, Wayne Toyota in Thunder bay. I went to the Subaru dealership next door and they did the warrantee work for me. Apparently my VIN comes up as a Subaru FR-S lol __________________ My FR-S Build IG: dthissen

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Dealer/Scion problems	rucfj159	Scion FR-S / Toyota 86 GT86 General Forum	34	03-19-2015 10:24 PM
FR-S/BRZ problems in Canada	Ben_G	CANADA	19	07-05-2012 12:43 AM
Canada Scion FR-S Price?	delta86	Scion FR-S / Toyota 86 GT86 General Forum	71	03-22-2012 10:07 PM
Scion FR-S VIP video (posted by scion canada)	Saibot	CANADA	5	03-09-2012 01:15 PM
Scion Canada - Red FR-S Photo's	BioRage	FR-S & 86 Photos, Videos, Wallpapers, Gallery Forum	26	02-10-2012 04:46 PM

07-07-2015, 08:30 PM	#6
krayzie Drive From Home Join Date: Dec 2013 Drives: BRZ STI Performance Location: Filth City Posts: 4,912 Thanks: 2,368 Thanked 3,111 Times in 2,007 Posts Mentioned: 30 Post(s) Tagged: 1 Thread(s)	Just saw those pix on the other thread that carnage looked like something blew up? You know ever since I replaced my clutch disc and cover with the slightly more heavy duty one from STI, I no longer have this clutch smell everytime after a spirited drive. That smell just worried me (I used to think it was my brakes but guess not). My mechanic said my stock clutch looked perfect after 17000km. I threw in a new Subaru throwout bearing anyway just in case (good $60 bucks insurance).

User Name		Remember Me?
Password