Longo scion - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Drewfellas · 10-23-2014, 11:12 PM

I bought my car from them back in July. I've made at least 3 inquiries for service and 2 for parts. It's been 2.5 months since the first inquiry. Is this how dealers or longo scion treat car buyers and owners?

Cyau · 10-23-2014, 11:23 PM

.... please explain yourself better...

you made "inquiries" could simply means you "asked" about something.

or are you trying to say you "ordered" some parts and it has been 2month and still did not arrive? if this is true, I'm not sure what you mean for inquires for service...

and no, this is NOT how dealers normally treat car buyers or owners. No one ever purposely treat their customer poorly, especially not Longo. There must be some miscommunication happened somewhere.

Again, please describe your situation clearly please.

toby714 · 10-23-2014, 11:39 PM

i had a pleasant experience when buying my car there but their service department is terrible. if i were you, avoid having your car serviced there

Drewfellas · 10-23-2014, 11:51 PM

Inquire is to ask question. My check engine light went on at about 500 miles on odometer. I called the sales rep who sold me the car and he transferred me to service department. I did a follow up two weeks later by calling. Same thing. Third through chat and received emails on my follow ups. The parts were made weeks later. I saw that my exhaust had developed rust in just 2 months of ownership and lastly called for a quote on passenger side windows.

qijian · 10-23-2014, 11:54 PM

Service dept does suck. I've waited forever for a call back for my cabin air filter that they didn't have. Now it's time for my next oil change and I'm just going to bring it up again. Try to avoid Sunday appts too because they are limited on techs and a lot of resources aren't there. Go weekdays or Saturday if you can.

Drewfellas · 10-24-2014, 12:06 AM

Quote:

Originally Posted by qijian

Service dept does suck. I've waited forever for a call back for my cabin air filter that they didn't have. Now it's time for my next oil change and I'm just going to bring it up again. Try to avoid Sunday appts too because they are limited on techs and a lot of resources aren't there. Go weekdays or Saturday if you can.

Thanks bro! I should have bought my car at Carson Toyota. They would've treated me differently but my dad only trust "Asians" ohh the irony. Their service dept called me back within 12 hours, Carson Toyota > longo sadly.

N1rve · 10-24-2014, 12:34 AM

The car buying experience was painless there. The service department was quite painful.

See my experience.

http://www.ft86club.com/forums/showthread.php?p=1794079

Carlitoz3 · 10-24-2014, 12:39 AM

Parts department are SLOWWWW AF. No sence of urgency even with a long line. Purchasing my car on the other hand was a different story

fitcious · 10-24-2014, 03:03 AM

This is good info to know. How's Longo compare to like wondries? Isn't Pasadena pretty good?

qijian · 10-24-2014, 04:27 AM

Quote:

Originally Posted by fitcious

This is good info to know. How's Longo compare to like wondries? Isn't Pasadena pretty good?

Wondries is a hit n miss too... My friend bought a 2014 TC from them and after the initial "check up"... They did a tire rotation but somehow lost a lug nut but didn't tell her. When I saw it missing... She's literally freaked. They eventually gave her a new lugnut but the trouble of going back and Fourth....

SleePi · 10-24-2014, 05:56 AM

Never had a problem with the service department. I had condensation on one of my tails and they had the part in stocked, had my car ready within the day. Told me they'll change the other one just in case as well but didn't have the part. They said they would have the part in two days time and on that second day, they called me to schedule an appointment to get that tail swapped out.

Drewfellas · 10-24-2014, 12:06 PM

Honestly, I chose the wrong people in buying my car from. They didnt have to convince me on purchasing the car, it was already imbedded by forum members and friends. What really got me was how far the salesmen would go to get me at their dealership. Carson Toyota did the best and their service, but as mentioned before my pops trusted asians and we ended up at Longo Scion( biggest regret because of their service department). I financed the car and pay for insurance, but i had a better out the door price compared to long.

continuecrushing · 10-24-2014, 12:37 PM

pretty sure all dealers suck and avoid them at all cost.

The best dealer is no dealer

idreamofdrifting · 10-24-2014, 02:47 PM

.....

10-23-2014, 11:12 PM	#1
Drewfellas Senior Member Join Date: Aug 2014 Drives: '15 frs Halo. must scrape Location: 626 to 323 Posts: 124 Thanks: 20 Thanked 22 Times in 15 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	Longo scion I bought my car from them back in July. I've made at least 3 inquiries for service and 2 for parts. It's been 2.5 months since the first inquiry. Is this how dealers or longo scion treat car buyers and owners?

10-24-2014, 12:34 AM	#7
N1rve Senior Member Join Date: Oct 2013 Drives: 2019 BMW ///M4 Location: Los Angeles, CA Posts: 2,331 Thanks: 102 Thanked 1,166 Times in 713 Posts Mentioned: 28 Post(s) Tagged: 0 Thread(s)	The car buying experience was painless there. The service department was quite painful. See my experience. http://www.ft86club.com/forums/showthread.php?p=1794079 __________________ N1rve 2019 BMW ///M4 - Alpine White \| Sakhir Orange/Black Leather \| M-DCT \| Executive Package \| 19" Black 437M Wheels \| Carbon Fiber Trim \| Sunroof \| Active Blind Spot \| Heated Steering Wheel \| Adaptive M Suspension

10-24-2014, 02:47 PM	#14
idreamofdrifting Senior Member Join Date: Jan 2013 Drives: YUZU FR-S RS 1.0 & AE86 Hatch Location: SoCaL Posts: 290 Thanks: 111 Thanked 117 Times in 63 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	..... __________________ "...the expression of the love in my eyes for my new RS 1.0 is the exact parallel opposite of bitterness, and hate of all the other FR-S owners that want one but won't admit that they do. " ~idreamofdrifting~ "...the main reason people swap (from Scion to Toyota badges) IMO, is because they're embarrassed at the Scion stigma they themselves are perpetuating..." ~Sho220~ Last edited by idreamofdrifting; 10-24-2014 at 06:14 PM.

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10-23-2014, 11:23 PM	#2
Cyau Senior Member Join Date: Apr 2013 Drives: UltraMarine FRS MT Location: SoCal Posts: 198 Thanks: 43 Thanked 44 Times in 28 Posts Mentioned: 4 Post(s) Tagged: 0 Thread(s)	.... please explain yourself better... you made "inquiries" could simply means you "asked" about something. or are you trying to say you "ordered" some parts and it has been 2month and still did not arrive? if this is true, I'm not sure what you mean for inquires for service... and no, this is NOT how dealers normally treat car buyers or owners. No one ever purposely treat their customer poorly, especially not Longo. There must be some miscommunication happened somewhere. Again, please describe your situation clearly please.

10-23-2014, 11:39 PM	#3
toby714 Senior Member Join Date: Mar 2013 Drives: whiteout Location: garden grove Posts: 376 Thanks: 47 Thanked 40 Times in 33 Posts Mentioned: 2 Post(s) Tagged: 2 Thread(s)	i had a pleasant experience when buying my car there but their service department is terrible. if i were you, avoid having your car serviced there

10-23-2014, 11:51 PM	#4
Drewfellas Senior Member Join Date: Aug 2014 Drives: '15 frs Halo. must scrape Location: 626 to 323 Posts: 124 Thanks: 20 Thanked 22 Times in 15 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	Inquire is to ask question. My check engine light went on at about 500 miles on odometer. I called the sales rep who sold me the car and he transferred me to service department. I did a follow up two weeks later by calling. Same thing. Third through chat and received emails on my follow ups. The parts were made weeks later. I saw that my exhaust had developed rust in just 2 months of ownership and lastly called for a quote on passenger side windows.

10-23-2014, 11:54 PM	#5
qijian Senior Member Join Date: Dec 2012 Drives: FRS Location: Buena park Posts: 216 Thanks: 28 Thanked 30 Times in 24 Posts Mentioned: 7 Post(s) Tagged: 0 Thread(s)	Service dept does suck. I've waited forever for a call back for my cabin air filter that they didn't have. Now it's time for my next oil change and I'm just going to bring it up again. Try to avoid Sunday appts too because they are limited on techs and a lot of resources aren't there. Go weekdays or Saturday if you can.

10-24-2014, 12:39 AM	#8
Carlitoz3 Senior Member Join Date: Apr 2013 Drives: 2013 MT Asphalt FRS Location: Baldwin Park, CA Posts: 1,051 Thanks: 237 Thanked 235 Times in 157 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Parts department are SLOWWWW AF. No sence of urgency even with a long line. Purchasing my car on the other hand was a different story

10-24-2014, 03:03 AM	#9
fitcious Senior Member Join Date: Feb 2011 Drives: 2013 FR-S Location: USA Posts: 922 Thanks: 283 Thanked 393 Times in 205 Posts Mentioned: 13 Post(s) Tagged: 2 Thread(s)	This is good info to know. How's Longo compare to like wondries? Isn't Pasadena pretty good?

10-24-2014, 05:56 AM	#11
SleePi Member Join Date: Mar 2013 Drives: Ultramarine FR-S Location: Los Angeles Posts: 64 Thanks: 3 Thanked 21 Times in 14 Posts Mentioned: 1 Post(s) Tagged: 2 Thread(s)	Never had a problem with the service department. I had condensation on one of my tails and they had the part in stocked, had my car ready within the day. Told me they'll change the other one just in case as well but didn't have the part. They said they would have the part in two days time and on that second day, they called me to schedule an appointment to get that tail swapped out.

10-24-2014, 12:06 PM	#12
Drewfellas Senior Member Join Date: Aug 2014 Drives: '15 frs Halo. must scrape Location: 626 to 323 Posts: 124 Thanks: 20 Thanked 22 Times in 15 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	Honestly, I chose the wrong people in buying my car from. They didnt have to convince me on purchasing the car, it was already imbedded by forum members and friends. What really got me was how far the salesmen would go to get me at their dealership. Carson Toyota did the best and their service, but as mentioned before my pops trusted asians and we ended up at Longo Scion( biggest regret because of their service department). I financed the car and pay for insurance, but i had a better out the door price compared to long.

10-24-2014, 12:37 PM	#13
continuecrushing Join Date: Mar 2013 Drives: 2013 Firestorm FRS Location: Lake Elsinore, CA Posts: 2,707 Thanks: 1,231 Thanked 2,143 Times in 1,003 Posts Mentioned: 73 Post(s) Tagged: 2 Thread(s)	pretty sure all dealers suck and avoid them at all cost. The best dealer is no dealer

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