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06-02-2014, 10:35 PM
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Senior Member
Join Date: Jan 2014
Drives: 2013 Scion FR-S
Location: NY/NJ
Posts: 273
Thanks: 182
Thanked 173 Times in 89 Posts
Mentioned: 9 Post(s)
Tagged: 0 Thread(s)
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High marks to pansontw for customer service!
I recently purchased a set of Valenti tail lights from @pansontw. When received the package was very well packed for protection, even so unfortunately one of the lights had a broken piece.
 I took a picture of the damage and PM'ed (as well as emailed) panson, within a few minutes I got an email reply saying a replacement was being sent immediately.  The next day I received another email with the tracking number for the replacement.  Within a few days I received the replacement tail light, in perfect condition and installed it. I'm a very happy camper! Anyone can sell products. It's when something goes wrong that you are able to gauge the integrity of a person/company. pansontw has demonstrated to me that they stand behind what they sell and that they'll do what it takes to make a situation right. Thank you! I would and will buy from you again.
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