Fa20club review - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Ryan P · 02-10-2014, 03:54 PM

I will keep this short, sweet and to the point as It's becoming pretty well documented on this site that Toni has less than stellar customer service skills.

Below you will find a brief synopsis of my experience with Toni along with the corresponding tracking numbers. At this point I'm fed up with having to fight for the products I ordered and would just like a refund. Given that he has completely stopped responding I can only assume that will never happen.

I ordered my kit on 11/5/2013 and was told I should receive it shortly before thanksgiving.

By 12/6/2013 I had seen nothing so I reached out for a tracking number, I never got a response however eventually a FedEx notification showed up in my inbox.Good enough, only problem is it never shipped he had just printed the label.

I continued to pester him until it actually shipped. 12/18/2013, a box full of random parts (without a packing slip) arrived.
12/18/2013 554105110002718

At that point I inquired about the rest of my parts in which I was assured would show up within the next day or so. This never happened. After countless e-mails requesting updates I finally received a second box.
(1/28/2014) 554105110003104

Now here we are, I still don't have a complete order. I have a tracking number again.... which has yet to actually ship... again. Oh an he has completely stopped answering my e-mails and calls.
797819627440

Needless to say I am less than satisfied with my experience and I have yet to actually receive my kit. Bits and pieces but not the whole thing. For this reason I caution anyone considering doing business with them to use extreme caution.

feldy · 02-10-2014, 04:15 PM

Thanks for sharing. Sorry for your experience.

King Tut · 02-10-2014, 05:48 PM

Thanks for sharing as well. I think the ultimate issue at hand is a cash flow issue. I hope I am wrong, but I haven't seen anything to show that isn't the case.

Ryan P · 02-10-2014, 05:51 PM

That's the conclusion im coming to as well. Over extended , under capitalized

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ohayo · 02-10-2014, 06:10 PM

*awaits the locals in the area to adamantly defend toni and state their 400+whp builds are doing perfect* lol

Ryan P · 02-10-2014, 06:15 PM

Im just hoping one day I actually see the rest of my parts. I WANT a refund but it'd be nice just to have the shit I paid for.

Sent from my SPH-L710 using Tapatalk

OrbitalEllipses · 02-10-2014, 06:15 PM

Quote:

Originally Posted by ohayo

*awaits the locals in the area to adamantly defend toni and state their 400+whp builds are doing perfect* lol

500whp, bro. It's 500whp.

Hawaiian · 02-11-2014, 04:26 AM

Quote:

Originally Posted by King Tut

Thanks for sharing as well. I think the ultimate issue at hand is a cash flow issue. I hope I am wrong, but I haven't seen anything to show that isn't the case.

Quote:

Originally Posted by Ryan P

That's the conclusion im coming to as well. Over extended , under capitalized

Sent from my SPH-L710 using Tapatalk

It's due in part because he tries to undercut reputable shops. The reason these guys have been around long enough to build their reputation is that they know where their proper operating margins are. If you go below that everywhere you will start to cut into your cash flow to pay out employment. Once he starts dipping in to pay his overhead it's a very slippery slope.

Ryan P · 02-11-2014, 07:02 AM

Hindsight is 20/20 , expensive mistake, but I'll live.

Sent from my SPH-L710 using Tapatalk

Sportsguy83 · 02-11-2014, 08:57 AM

Quote:

Originally Posted by Ryan P

I will keep this short, sweet and to the point as It's becoming pretty well documented on this site that Toni has less than stellar customer service skills.

Below you will find a brief synopsis of my experience with Toni along with the corresponding tracking numbers. At this point I'm fed up with having to fight for the products I ordered and would just like a refund. Given that he has completely stopped responding I can only assume that will never happen.

I ordered my kit on 11/5/2013 and was told I should receive it shortly before thanksgiving.

By 12/6/2013 I had seen nothing so I reached out for a tracking number, I never got a response however eventually a FedEx notification showed up in my inbox.Good enough, only problem is it never shipped he had just printed the label.

I continued to pester him until it actually shipped. 12/18/2013, a box full of random parts (without a packing slip) arrived.
12/18/2013 554105110002718

At that point I inquired about the rest of my parts in which I was assured would show up within the next day or so. This never happened. After countless e-mails requesting updates I finally received a second box.
(1/28/2014) 554105110003104

Now here we are, I still don't have a complete order. I have a tracking number again.... which has yet to actually ship... again. Oh an he has completely stopped answering my e-mails and calls.
797819627440

Needless to say I am less than satisfied with my experience and I have yet to actually receive my kit. Bits and pieces but not the whole thing. For this reason I caution anyone considering doing business with them to use extreme caution.

Get a refund through your credit card company.

Ryan P · 02-11-2014, 08:59 AM

Im working a few angels, this was supposed to be more a word of caution to others than a chronicle of my tribulations with fa20. I haven't given up, I just wanted to help point out that these are not isolated incidents.

Sent from my SPH-L710 using Tapatalk

Ryan P · 02-11-2014, 09:01 AM

Angel* .... I'm illiterate

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Ryan P · 02-11-2014, 09:01 AM

Angles ... damnit haha it's the phone I swear

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Ryan P · 02-22-2014, 12:11 AM

After bitching about it here I finally recieved my entire order... I think. 4 (almost 5) months later.

Sent from my SPH-L710 using Tapatalk

02-10-2014, 03:54 PM	#1
Ryan P Senior Member Join Date: Nov 2013 Drives: 2013 BRZ Location: RVA Posts: 284 Thanks: 144 Thanked 64 Times in 47 Posts Mentioned: 13 Post(s) Tagged: 2 Thread(s)	Fa20club review I will keep this short, sweet and to the point as It's becoming pretty well documented on this site that Toni has less than stellar customer service skills. Below you will find a brief synopsis of my experience with Toni along with the corresponding tracking numbers. At this point I'm fed up with having to fight for the products I ordered and would just like a refund. Given that he has completely stopped responding I can only assume that will never happen. I ordered my kit on 11/5/2013 and was told I should receive it shortly before thanksgiving. By 12/6/2013 I had seen nothing so I reached out for a tracking number, I never got a response however eventually a FedEx notification showed up in my inbox.Good enough, only problem is it never shipped he had just printed the label. I continued to pester him until it actually shipped. 12/18/2013, a box full of random parts (without a packing slip) arrived. 12/18/2013 554105110002718 At that point I inquired about the rest of my parts in which I was assured would show up within the next day or so. This never happened. After countless e-mails requesting updates I finally received a second box. (1/28/2014) 554105110003104 Now here we are, I still don't have a complete order. I have a tracking number again.... which has yet to actually ship... again. Oh an he has completely stopped answering my e-mails and calls. 797819627440 Needless to say I am less than satisfied with my experience and I have yet to actually receive my kit. Bits and pieces but not the whole thing. For this reason I caution anyone considering doing business with them to use extreme caution.

02-10-2014, 04:15 PM	#2
feldy Senior Member Join Date: Aug 2011 Drives: 2013 FRS Asphalt Location: SF Bay Area Posts: 1,155 Thanks: 309 Thanked 335 Times in 212 Posts Mentioned: 21 Post(s) Tagged: 0 Thread(s)	Thanks for sharing. Sorry for your experience. __________________ 2013 Scion FR-S AT Picked up 5/30/2012

02-10-2014, 05:48 PM	#3
King Tut NASA SpecE30 Racer Join Date: May 2012 Drives: 2006 Honda S2000 Location: Gulf Breeze, FL Posts: 7,279 Thanks: 607 Thanked 5,759 Times in 3,055 Posts Mentioned: 274 Post(s) Tagged: 10 Thread(s)	Thanks for sharing as well. I think the ultimate issue at hand is a cash flow issue. I hope I am wrong, but I haven't seen anything to show that isn't the case. __________________ - King Tut Street/Track Car: 2006 Honda S2000 TT3 \|\| Race Car: 1987 BMW 325is SpecE30 \|\| Tow Vehicle: 2014 RAM 1500 EcoDiesel Sold Cars: 2012 BMW M3 \|\| 2013 Subaru BRZ \|\| 2012 Porsche Cayman R \|\| 2009 Chevrolet Z06 \|\| 2009 BMW M3 \|\| 2004 BMW M3 \|\| 2004 Nissan 350Z

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02-10-2014, 05:51 PM	#4
Ryan P Senior Member Join Date: Nov 2013 Drives: 2013 BRZ Location: RVA Posts: 284 Thanks: 144 Thanked 64 Times in 47 Posts Mentioned: 13 Post(s) Tagged: 2 Thread(s)	That's the conclusion im coming to as well. Over extended , under capitalized Sent from my SPH-L710 using Tapatalk

02-10-2014, 06:10 PM	#5
ohayo Member Join Date: Dec 2012 Drives: meow! Location: florida Posts: 24 Thanks: 3 Thanked 11 Times in 7 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	awaits the locals in the area to adamantly defend toni and state their 400+whp builds are doing perfect lol

02-10-2014, 06:15 PM	#6
Ryan P Senior Member Join Date: Nov 2013 Drives: 2013 BRZ Location: RVA Posts: 284 Thanks: 144 Thanked 64 Times in 47 Posts Mentioned: 13 Post(s) Tagged: 2 Thread(s)	Im just hoping one day I actually see the rest of my parts. I WANT a refund but it'd be nice just to have the shit I paid for. Sent from my SPH-L710 using Tapatalk

02-11-2014, 07:02 AM	#9
Ryan P Senior Member Join Date: Nov 2013 Drives: 2013 BRZ Location: RVA Posts: 284 Thanks: 144 Thanked 64 Times in 47 Posts Mentioned: 13 Post(s) Tagged: 2 Thread(s)	Hindsight is 20/20 , expensive mistake, but I'll live. Sent from my SPH-L710 using Tapatalk

02-11-2014, 08:59 AM	#11
Ryan P Senior Member Join Date: Nov 2013 Drives: 2013 BRZ Location: RVA Posts: 284 Thanks: 144 Thanked 64 Times in 47 Posts Mentioned: 13 Post(s) Tagged: 2 Thread(s)	Im working a few angels, this was supposed to be more a word of caution to others than a chronicle of my tribulations with fa20. I haven't given up, I just wanted to help point out that these are not isolated incidents. Sent from my SPH-L710 using Tapatalk

02-11-2014, 09:01 AM	#12
Ryan P Senior Member Join Date: Nov 2013 Drives: 2013 BRZ Location: RVA Posts: 284 Thanks: 144 Thanked 64 Times in 47 Posts Mentioned: 13 Post(s) Tagged: 2 Thread(s)	Angel* .... I'm illiterate Sent from my SPH-L710 using Tapatalk

02-22-2014, 12:11 AM	#14
Ryan P Senior Member Join Date: Nov 2013 Drives: 2013 BRZ Location: RVA Posts: 284 Thanks: 144 Thanked 64 Times in 47 Posts Mentioned: 13 Post(s) Tagged: 2 Thread(s)	After bitching about it here I finally recieved my entire order... I think. 4 (almost 5) months later. Sent from my SPH-L710 using Tapatalk

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