Renick Subaru installed the wrong filter! - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

blkwrxwag · 06-04-2013, 10:21 PM

Took my car into Renick last week for a service and since noticed the occasional smell of burning oil. Upon further investigation, they installed the wrong sized filter and oil is leaking around it. I'm just stunned that they could be that incompetent. I called them first thing Monday morning, and asked them to make sure they had a BRZ filter before I brought it back in to be replaced, but I have yet to hear back from them.

killerkid08 · 06-04-2013, 10:22 PM

go to your neighborhood auto parts store, buy a replacement one, and install it.

blkwrxwag · 06-04-2013, 10:24 PM

Quote:

Originally Posted by killerkid08

go to your neighborhood auto parts store, buy a replacement one, and install it.

Yes, but I shouldn't have to spend my money. The whole point of free servicing is that it should not cost me money!

killerkid08 · 06-04-2013, 10:33 PM

Quote:

Originally Posted by blkwrxwag

Yes, but I shouldn't have to spend my money. The whole point of free servicing is that it should not cost me money!

carry the receipt back to them, and ask to be reimbursed for the purchase. IF you do not want to spend your money, go to another dealer, and ask for it to be replaced.

blkwrxwag · 06-04-2013, 10:35 PM

That's ok - the point of the thread was merely to point out the incompetence and alert people to check the filter when they pick the car up from a service.. I'm not really worried on how it will get fixed, as I will handle that with them.

subiestar · 06-04-2013, 10:39 PM

I went to Puente Hills Subaru a couple month back to get some oil filters and they game me the blue one too. They told me US Subaru dealers are not getting the black Japan made filters anymore and will only provide the US made blue ones. I hope that's not really true.

blkwrxwag · 06-04-2013, 10:41 PM

I would be ok with that if it didn't leak!!

gibby · 06-05-2013, 12:33 AM

I bought mine from them but I take mine to Irvine. The sales department was great and they did their best to work out a good deal for me. But the financing department was the worst experience I've ever had buying a car. The guy makes you feel you're buying a lesser car if you don't buy into all of the options.

blkwrxwag · 06-05-2013, 12:38 AM

How's Irvine for service?

gibby · 06-05-2013, 12:43 AM

Quote:

Originally Posted by blkwrxwag

How's Irvine for service?

Not too bad. I've been pleased with them so far. However, you do bring up a good point of double checking their work and making sure things are good.

hanabie · 06-05-2013, 02:14 AM

I don't like to take my car to dealership unless it's necessary. I would do regular oil change by myself.

NSX2NV · 06-05-2013, 02:21 AM

It is for that reason I'm nervous about taking it for the tsb on the fuel pump issue..... Can't even get a filter right.

Lonewolf · 06-05-2013, 02:24 AM

Quote:

Originally Posted by NSX2NV

It is for that reason I'm nervous about taking it for the tsb on the fuel pump issue..... Can't even get a filter right.

Oil changes at dealerships are sometimes handled by the poorly-trained lube boys (not true techs). Bigger stuff that involves tearing apart components of the fuel system usually involves a higher-level tech or master tech...

NSX2NV · 06-05-2013, 02:44 AM

Unless you work at a dealership, it all comes down to who the service manager gives the order to. If he likes the lube person, that's who is doing your car lol. Maybe not that extreme but basic idea.

06-04-2013, 10:21 PM	#1
blkwrxwag Senior Member Join Date: Jul 2012 Drives: DS FRS Location: Mission Viejo, CA Posts: 447 Thanks: 18 Thanked 211 Times in 133 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	Renick Subaru installed the wrong filter! Took my car into Renick last week for a service and since noticed the occasional smell of burning oil. Upon further investigation, they installed the wrong sized filter and oil is leaking around it. I'm just stunned that they could be that incompetent. I called them first thing Monday morning, and asked them to make sure they had a BRZ filter before I brought it back in to be replaced, but I have yet to hear back from them.

06-05-2013, 02:21 AM	#12
NSX2NV Member Join Date: May 2013 Drives: 2013 Pearl White FRS, 2004 LBBP NSX Location: Chino Posts: 85 Thanks: 0 Thanked 33 Times in 23 Posts Mentioned: 37 Post(s) Tagged: 0 Thread(s)	It is for that reason I'm nervous about taking it for the tsb on the fuel pump issue..... Can't even get a filter right. __________________ 2013 whiteout FRS 2004 LBBP NSX

06-05-2013, 02:44 AM	#14
NSX2NV Member Join Date: May 2013 Drives: 2013 Pearl White FRS, 2004 LBBP NSX Location: Chino Posts: 85 Thanks: 0 Thanked 33 Times in 23 Posts Mentioned: 37 Post(s) Tagged: 0 Thread(s)	Unless you work at a dealership, it all comes down to who the service manager gives the order to. If he likes the lube person, that's who is doing your car lol. Maybe not that extreme but basic idea. __________________ 2013 whiteout FRS 2004 LBBP NSX

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06-04-2013, 10:22 PM	#2
killerkid08 Cool Stuff Join Date: Feb 2013 Drives: Cool Car Location: Kennesaw, GA Posts: 486 Thanks: 57 Thanked 100 Times in 78 Posts Mentioned: 11 Post(s) Tagged: 0 Thread(s)	go to your neighborhood auto parts store, buy a replacement one, and install it.

06-04-2013, 10:35 PM	#5
blkwrxwag Senior Member Join Date: Jul 2012 Drives: DS FRS Location: Mission Viejo, CA Posts: 447 Thanks: 18 Thanked 211 Times in 133 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	That's ok - the point of the thread was merely to point out the incompetence and alert people to check the filter when they pick the car up from a service.. I'm not really worried on how it will get fixed, as I will handle that with them.

06-04-2013, 10:39 PM	#6
subiestar Member Join Date: Oct 2012 Drives: CBS Limited BRZ Location: Orange County, CA Posts: 78 Thanks: 7 Thanked 13 Times in 12 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	I went to Puente Hills Subaru a couple month back to get some oil filters and they game me the blue one too. They told me US Subaru dealers are not getting the black Japan made filters anymore and will only provide the US made blue ones. I hope that's not really true.

06-04-2013, 10:41 PM	#7
blkwrxwag Senior Member Join Date: Jul 2012 Drives: DS FRS Location: Mission Viejo, CA Posts: 447 Thanks: 18 Thanked 211 Times in 133 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	I would be ok with that if it didn't leak!!

06-05-2013, 12:38 AM	#9
blkwrxwag Senior Member Join Date: Jul 2012 Drives: DS FRS Location: Mission Viejo, CA Posts: 447 Thanks: 18 Thanked 211 Times in 133 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	How's Irvine for service?

06-05-2013, 02:14 AM	#11
hanabie Senior Member Join Date: Feb 2012 Drives: WRB LMTD '13 Location: Phillips Ranch Posts: 1,246 Thanks: 184 Thanked 242 Times in 158 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	I don't like to take my car to dealership unless it's necessary. I would do regular oil change by myself.

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