BRZ Will not start-tried everything - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

nixsin · 12-15-2022, 02:45 PM

Yes, I've tried that, I promise.

It's been at the dealership for a month and a half awaiting a DIAGNOSIS and they either will not or cannot figure out what is wrong with the car that is keeping it from starting. Apparently there is another car there with the same exact issue and they can't figure it out on that one either.

Who can I contact at Subaru about this? I am just looking for a way to get some transparency on this process as the dealership hasn't been responsive and only gives updates when I call and ask for them. It's been a month and a half and at this point I'm going to be forced to sell the car at what I assume will be a huge loss because it won't start, because I need a car. Please, if you have gone through this, let me know what you did to contact Subaru or solve this problem. I am getting pretty desperate here.

I'm not asking for suggestions on how to fix the car. It's at the dealership. I don't even have it here to look at myself if there is a suggestion I haven't tried. But I promise I've tried them all.

NoHaveMSG · 12-15-2022, 03:41 PM

This sounds like a post out of frustration so I am going to do my best to step out of character and be polite.

You can call Subaru of America's customer support line. But keep in mind, the dealership doesn't really work for them so the help you get may be limited.

You can talk to the dealer and try to find out what is taking so long. Shortage of workers? They have no clue and they are waiting on Subaru's own service guy to help them?

You can try taking the car to another dealer.

DarkPira7e · 12-15-2022, 04:06 PM

Imagine my reaction when my control arm broke on my 03 wrx and it took them 2 months to replace both sides under recall.

MSG is right, contact SOA customer support. If you're annoying enough, they will put heat on the dealership

Grady · 12-15-2022, 06:06 PM

Have you tried tuning the key clockwise?

Sorry could not resist, I know that can be frustrating. Do we know why it will not start? 3 possibilities besides a mechanical failure internal to the engine.
Does not crank?
Cranks but no fuel?
Cranks but no spark?
Has a leak down test been done?

nixsin · 12-15-2022, 06:20 PM

Quote:

Originally Posted by Grady

Have you tried tuning the key clockwise?

Sorry could not resist, I know that can be frustrating. Do we know why it will not start? 3 possibilities besides a mechanical failure internal to the engine.
Does not crank?
Cranks but no fuel?
Cranks but no spark?
Has a leak down test been done?

It does nothing. Literally, NOTHING. I tried EVERYTHING. It is an electrical failure.

nixsin · 12-15-2022, 06:24 PM

Quote:

Originally Posted by NoHaveMSG

This sounds like a post out of frustration so I am going to do my best to step out of character and be polite.

You can call Subaru of America's customer support line. But keep in mind, the dealership doesn't really work for them so the help you get may be limited.

You can talk to the dealer and try to find out what is taking so long. Shortage of workers? They have no clue and they are waiting on Subaru's own service guy to help them?

You can try taking the car to another dealer.

They have been getting all instructions directly from Subaru on what to try in order to fix the car and each time they're 'waiting' for subaru it's a two week interval of nothing happening. I unfortunately can't bring it to another dealership without spending hundreds on a tow *again*. As I said I'm at the point where I'm literally just going to sell it for scrap and take a huge loss sans Subaru swooping in with a miracle. I need to contact someone at Subaru. I have submitted to SOA customer support as of this morning.

nixsin · 12-15-2022, 06:47 PM

trouble code is B2782. I promise, I have tried everything, and then the dealership has tried all of that again.

Grady · 12-15-2022, 06:56 PM

Quote:

Originally Posted by nixsin

trouble code is B2782. I promise, I have tried everything, and then the dealership has tried all of that again.

I guess you are going to say they tried a new ECU?

nixsin · 12-15-2022, 07:00 PM

Quote:

Originally Posted by Grady

I guess you are going to say they tried a new ECU?

The ECU is fine and worked in another BRZ. The IBU was replaced and changed nothing.

Grady · 12-15-2022, 07:05 PM

Quote:

Originally Posted by nixsin

The ECU is fine and worked in another BRZ. The IBU was replaced and changed nothing.

Did you double check and verify a good ECU does not work in yours?

If so then That is a fun one. Hope there is a good technician working on it. They will figure it out eventually but some times these things can be a royal pain!

nixsin · 12-15-2022, 07:14 PM

Quote:

Originally Posted by Grady

Did you double check and verify a good ECU does not work in yours?

If so then That is a fun one. Hope there is a good technician working on it. They will figure it out eventually but some times these things can be a royal pain!

I would assume that the dealership tried this on one of the two cars that are in with the same issue. I tried my ECU in a friend's car and it worked fine. Didn't want to hook up a good one to my car and have this problem become double.

Grady · 12-15-2022, 07:30 PM

Quote:

Originally Posted by nixsin

I would assume that the dealership tried this on one of the two cars that are in with the same issue. I tried my ECU in a friend's car and it worked fine. Didn't want to hook up a good one to my car and have this problem become double.

I feel for you. Hope the technician is good. Is there another Dealer close to you? The problem is the technician working on it is not going to make any money. So unless he has pride in his work/abilities you may be put off to the side while he works more lucrative projects.

nixsin · 12-15-2022, 08:07 PM

Quote:

Originally Posted by Grady

I feel for you. Hope the technician is good. Is there another Dealer close to you? The problem is the technician working on it is not going to make any money. So unless he has pride in his work/abilities you may be put off to the side while he works more lucrative projects.

No, and this one is 20+ miles away from any other dealer so if I get the car towed I'm out hundreds of dollars

NoHaveMSG · 12-15-2022, 08:53 PM

To be fair, that code looks like a nightmare to deal with. I found one thread on it with no resolution. One youtube video on it and the english translation of the issue doesn't tell you anything.

When you say ECU, did you swap the ECM on the passenger side, or the main body ECU on the driver side?

12-15-2022, 02:45 PM	#1
nixsin Junior Member Join Date: Dec 2022 Drives: 2015 BRZ Location: Houston Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	BRZ Will not start-tried everything Yes, I've tried that, I promise. It's been at the dealership for a month and a half awaiting a DIAGNOSIS and they either will not or cannot figure out what is wrong with the car that is keeping it from starting. Apparently there is another car there with the same exact issue and they can't figure it out on that one either. Who can I contact at Subaru about this? I am just looking for a way to get some transparency on this process as the dealership hasn't been responsive and only gives updates when I call and ask for them. It's been a month and a half and at this point I'm going to be forced to sell the car at what I assume will be a huge loss because it won't start, because I need a car. Please, if you have gone through this, let me know what you did to contact Subaru or solve this problem. I am getting pretty desperate here. I'm not asking for suggestions on how to fix the car. It's at the dealership. I don't even have it here to look at myself if there is a suggestion I haven't tried. But I promise I've tried them all.

12-15-2022, 04:06 PM	#3
DarkPira7e Rust bucket enthusiast Join Date: Feb 2017 Drives: 2013 Turbo Firestorm FRS Location: Vermont Posts: 4,053 Thanks: 3,311 Thanked 4,204 Times in 2,112 Posts Mentioned: 33 Post(s) Tagged: 0 Thread(s)	Imagine my reaction when my control arm broke on my 03 wrx and it took them 2 months to replace both sides under recall. MSG is right, contact SOA customer support. If you're annoying enough, they will put heat on the dealership __________________ Turbo FR-S Build - Build Thread JDL EL Recirc manifold, Boostlab BL58x Turbo w/ T51R, 17x9 ARC-8, IAG block

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12-15-2022, 06:47 PM	#7
nixsin Junior Member Join Date: Dec 2022 Drives: 2015 BRZ Location: Houston Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	trouble code is B2782. I promise, I have tried everything, and then the dealership has tried all of that again.

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