Brought laundry list to Sommer's Subaru...results. - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Superhatch · 08-16-2012, 08:48 PM

I took my car in with the following warranty issues:

Condensation in both rear lights (none present when I arrved)
Vibrating shift knob
Crickets
Drivers side window molding

Dropped the car off in service and explained/showed them all the issues. It was 70 and rainy so the crickets weren't around, and the shift knob wasn't buzzing either so I didn't expect resolutions on those two.

1h later they came back and said they were ordering new drivers side molding and two rear lights (although photo lists one).

They didn't skip a beat, make me prove anything (I had photos of bad condensation on the car), or give me any hassle.

Great experience.

Kimsey47 · 08-16-2012, 08:52 PM

Bit of personal information on there bro... May want to take that photo down and just recount what transpired.

Superhatch · 08-16-2012, 09:51 PM

Thanks, I wasn't looking too closely at the invoice.

Kimsey47 · 08-16-2012, 10:32 PM

Quote:

Originally Posted by Superhatch

Thanks, I wasn't looking too closely at the invoice.

No problem! I figured you posted quickly due to excitement! :-) Didn't figure you wanted to have that information out there... Glad to see everything worked out with the tails though!

ShoGun · 08-16-2012, 11:55 PM

Did you replace the window molding due to it folding up or due to wind noise? (I have bad wind noise that I need to take it in for)

elbachatero1 · 08-21-2012, 03:19 PM

Quote:

Originally Posted by ShoGun

Did you replace the window molding due to it folding up or due to wind noise? (I have bad wind noise that I need to take it in for)

Yeah I'm going through the same thing. When I'm on the highway I get the wind noise but I can only hear it through my drivers side window. I'm going for my first service/oil change tomorrow. Let's see what they say or do for me.

Drunknhero · 08-21-2012, 03:21 PM

do you get to keep the old rear lights?

bakerr6 · 08-21-2012, 03:28 PM

I can't wait to drop the list off with my dealer when I have it serviced haha. i'm up to 14 items now sigh

Opie · 08-21-2012, 08:52 PM

Quote:

Originally Posted by Drunknhero

do you get to keep the old rear lights?

No, warranty parts are returned to the manufacturer.

SemperFly · 08-21-2012, 09:09 PM

Quote:

Originally Posted by bakerr6

I can't wait to drop the list off with my dealer when I have it serviced haha. i'm up to 14 items now sigh

Care to list them?

Superhatch · 08-21-2012, 10:04 PM

Quote:

Originally Posted by ShoGun

Did you replace the window molding due to it folding up or due to wind noise? (I have bad wind noise that I need to take it in for)

Folding up. No wind noise for me.

08-16-2012, 08:48 PM	#1
Superhatch AIM4APX Join Date: Jun 2012 Drives: 2013 WRB BRZ Limited Location: Milwaukee Posts: 1,206 Thanks: 642 Thanked 749 Times in 324 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	Brought laundry list to Sommer's Subaru...results. I took my car in with the following warranty issues: Condensation in both rear lights (none present when I arrved) Vibrating shift knob Crickets Drivers side window molding Dropped the car off in service and explained/showed them all the issues. It was 70 and rainy so the crickets weren't around, and the shift knob wasn't buzzing either so I didn't expect resolutions on those two. 1h later they came back and said they were ordering new drivers side molding and two rear lights (although photo lists one). They didn't skip a beat, make me prove anything (I had photos of bad condensation on the car), or give me any hassle. Great experience. __________________ "It's very difficult to present technology as an overtly positive sales device to people who want an emotional car" -Chris Harris Last edited by Superhatch; 08-16-2012 at 09:51 PM.

08-16-2012, 08:52 PM	#2
Kimsey47 Senior Member Join Date: Mar 2012 Drives: 2016 STI DGM Location: Chattanooga, TN Posts: 1,875 Thanks: 1,189 Thanked 1,460 Times in 662 Posts Mentioned: 9 Post(s) Tagged: 0 Thread(s)	Bit of personal information on there bro... May want to take that photo down and just recount what transpired. __________________ Subaru STI :

08-16-2012, 09:51 PM	#3
Superhatch AIM4APX Join Date: Jun 2012 Drives: 2013 WRB BRZ Limited Location: Milwaukee Posts: 1,206 Thanks: 642 Thanked 749 Times in 324 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	Thanks, I wasn't looking too closely at the invoice. __________________ "It's very difficult to present technology as an overtly positive sales device to people who want an emotional car" -Chris Harris

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08-21-2012, 03:21 PM	#7
Drunknhero Senior Member Join Date: May 2012 Drives: 13 Firestorm Location: Lake Charles Posts: 120 Thanks: 1 Thanked 27 Times in 15 Posts Mentioned: 4 Post(s) Tagged: 0 Thread(s)	do you get to keep the old rear lights?

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