OFT support - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

robert keane · 08-23-2016, 05:38 PM

Does anyone know if Shiv from Vishnu OFT is still around? I've been emailing and calling for days now.

mengmoua · 08-23-2016, 06:33 PM

Good luck man, I've gotten no responses either from openflash. I still see Shiv around the forums, so I'm sure there around.

Shady195 · 08-23-2016, 06:43 PM

I do know Shiv has been quite busy this past week. Give him time, he's never failed to respond to me, just isn't always the fastest.

fibble · 08-23-2016, 09:11 PM

Unfortunately, my experience so far is that after sales support is essentially non-existent.

Other than Shiv (who responded once and seems to be over- committed) my experience is similar to OP. Not even an auto acknowledgement e-mail

.

The OFT is a great device and I'll keep trying, but I speculate that the lack of support effort is linked to a declining commercial interest in the FT86 platform.

If you have a later model (2014+) BRZ, 86 or FRS, you need to make sure you really understand the limitations you will have with OFT (e.g. logging) as you may be stuck with them.

RFB · 08-24-2016, 09:06 AM

As Canadians, we also have trouble getting support from Shiv due to his one man operation and his 18 hr. work days.

Fortunately, BRZ WORLD is close to SHIV, and is the only OFFICIAL representative of SHIV in Canada. Because I purchased my OFT from BRZ WORLD, BRZ WORLD fastracked my problem and went beyond the call of duty to solve it.

Very pleased !

Boomerang · 08-24-2016, 09:25 AM

No support, period.
Really quick to respond to the initial sale of the OFT however.
Very disappointing customer service. To the point of being rude.

phrosty · 08-24-2016, 09:54 AM

Are you sure you're using the correct email? The few times I've reached out they've been courteous and quick to respond.

In the mean time, maybe someone on the forum can help?

Teseo · 08-24-2016, 11:07 AM

I bet he will come with new features, last time was the same and came with ofh ver. 2,3 and new ofs tunes

COO86L · 08-24-2016, 03:26 PM

Jump onto the facespace and join the SBD FB group. He is very active on there. Or just send him a PM on fb?

Shady195 · 08-24-2016, 04:31 PM

While I know he can be slow to respond. I've been corresponding with him for well over a month now, and while it may take a day or two to hear back, I've never not gotten a reply from him. I've also talked to him a handful of times before I even bought an OFT with no issues with responses.

Also keep in mind, the OFT is not just for the FR-S. He supports a handful of vehicle platforms.

I will admit, it can be a bit frustrating when it seems there is only 1 person really fielding all the emails and questions, he surely needs to find some trustworthy hands to help him out, but I knew what I was getting myself into with the OFT, I did my research, I talked with people and I knew it may not be the quickest responses if I had a problem.

Halo_86 · 09-06-2016, 05:51 PM

Has anyone done the E-Tuning service that is available from Openflash. I've been waiting for 3+ weeks for a baseline tune and wanted to know how long it has taken others for receive a baseline tune. (Vortech FR-S)

Lumbajackmeh · 09-06-2016, 06:57 PM

Been trying to get a hold of them for a couple of days now. No dice on my end either.

malubawla · 09-06-2016, 06:58 PM

best contact for him is on facebook shiv patek from my opinion and dealings with him

Lumbajackmeh · 09-06-2016, 07:11 PM

Nvm. It looks like they processed my request to reset the erase limit without acknowledging me (which I'm okay with).

08-23-2016, 05:38 PM	#1
robert keane Junior Member Join Date: Aug 2016 Drives: 2013 Subaru BRZ Location: Toronto, Canada Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	OFT support Does anyone know if Shiv from Vishnu OFT is still around? I've been emailing and calling for days now.

08-24-2016, 09:06 AM	#5
RFB Senior Member Join Date: Aug 2013 Drives: FRS Location: Canada Posts: 937 Thanks: 145 Thanked 422 Times in 289 Posts Mentioned: 8 Post(s) Tagged: 1 Thread(s)	Shiv ? As Canadians, we also have trouble getting support from Shiv due to his one man operation and his 18 hr. work days. Fortunately, BRZ WORLD is close to SHIV, and is the only OFFICIAL representative of SHIV in Canada. Because I purchased my OFT from BRZ WORLD, BRZ WORLD fastracked my problem and went beyond the call of duty to solve it. Very pleased !

08-24-2016, 09:54 AM	#7
phrosty Senior Member Join Date: Apr 2013 Drives: 2013 FR-S Location: Seattle Posts: 806 Thanks: 202 Thanked 321 Times in 199 Posts Mentioned: 18 Post(s) Tagged: 1 Thread(s)	Are you sure you're using the correct email? The few times I've reached out they've been courteous and quick to respond. In the mean time, maybe someone on the forum can help? __________________ 2013 Whiteout 6AT FR-S \| Perrin Inlet Tube + 2.75" CAI \| OpenFlash Header \| P&L Catback \| 4.88 Final Drive \| Dialed in OFT 2.0x Stage 2 E85 \| 18x8 Enkei Raijin + 225/40 Michelin Pilot Super Sport \| 17x7 Stock + 215/45 Michelin X-Ice Xi-2

09-06-2016, 06:58 PM	#13
malubawla poor man's evora Join Date: Dec 2012 Drives: Turbod BRZ Location: Dallas Posts: 620 Thanks: 42 Thanked 190 Times in 137 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s)	best contact for him is on facebook shiv patek from my opinion and dealings with him __________________ my build thread http://www.ft86club.com/forums/showthread.php?t=77434

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08-23-2016, 06:33 PM	#2
mengmoua Member Join Date: Sep 2015 Drives: 2016 Raven Fr-s Location: Madison, WI Posts: 35 Thanks: 15 Thanked 14 Times in 11 Posts Mentioned: 3 Post(s) Tagged: 0 Thread(s)	Good luck man, I've gotten no responses either from openflash. I still see Shiv around the forums, so I'm sure there around.

08-23-2016, 06:43 PM	#3
Shady195 Senior Member Join Date: Jun 2014 Drives: '13 10 Series FRS #1203 Location: Albany, NY Posts: 850 Thanks: 7 Thanked 386 Times in 221 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	I do know Shiv has been quite busy this past week. Give him time, he's never failed to respond to me, just isn't always the fastest.

08-23-2016, 09:11 PM	#4
fibble Member Join Date: Jan 2016 Drives: 2015 86 GTS Location: Melbourne, Australia Posts: 41 Thanks: 13 Thanked 15 Times in 14 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Unfortunately, my experience so far is that after sales support is essentially non-existent. Other than Shiv (who responded once and seems to be over- committed) my experience is similar to OP. Not even an auto acknowledgement e-mail . The OFT is a great device and I'll keep trying, but I speculate that the lack of support effort is linked to a declining commercial interest in the FT86 platform. If you have a later model (2014+) BRZ, 86 or FRS, you need to make sure you really understand the limitations you will have with OFT (e.g. logging) as you may be stuck with them.

08-24-2016, 09:25 AM	#6
Boomerang 86 Join Date: May 2016 Drives: 2015 Toyota GT86 MT UEL E85 RSR CWP Location: Perth, Western Australia Posts: 3,293 Thanks: 3,553 Thanked 4,850 Times in 2,166 Posts Mentioned: 28 Post(s) Tagged: 0 Thread(s)	No support, period. Really quick to respond to the initial sale of the OFT however. Very disappointing customer service. To the point of being rude.

08-24-2016, 11:07 AM	#8
Teseo Senior Member Join Date: Jun 2014 Drives: frs Location: Gunsai Posts: 4,953 Thanks: 7,466 Thanked 2,980 Times in 1,802 Posts Mentioned: 23 Post(s) Tagged: 2 Thread(s)	I bet he will come with new features, last time was the same and came with ofh ver. 2,3 and new ofs tunes

08-24-2016, 03:26 PM	#9
COO86L Senior Member Join Date: Dec 2015 Drives: 2015 86 GTS + Mitsi Lancer GSR Location: Lismore AUS Posts: 215 Thanks: 127 Thanked 93 Times in 68 Posts Mentioned: 3 Post(s) Tagged: 0 Thread(s)	Jump onto the facespace and join the SBD FB group. He is very active on there. Or just send him a PM on fb?

08-24-2016, 04:31 PM	#10
Shady195 Senior Member Join Date: Jun 2014 Drives: '13 10 Series FRS #1203 Location: Albany, NY Posts: 850 Thanks: 7 Thanked 386 Times in 221 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	While I know he can be slow to respond. I've been corresponding with him for well over a month now, and while it may take a day or two to hear back, I've never not gotten a reply from him. I've also talked to him a handful of times before I even bought an OFT with no issues with responses. Also keep in mind, the OFT is not just for the FR-S. He supports a handful of vehicle platforms. I will admit, it can be a bit frustrating when it seems there is only 1 person really fielding all the emails and questions, he surely needs to find some trustworthy hands to help him out, but I knew what I was getting myself into with the OFT, I did my research, I talked with people and I knew it may not be the quickest responses if I had a problem.

09-06-2016, 05:51 PM	#11
Halo_86 Member Join Date: Apr 2015 Drives: Whiteout Fr-s Location: San Jose Posts: 26 Thanks: 4 Thanked 2 Times in 2 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Has anyone done the E-Tuning service that is available from Openflash. I've been waiting for 3+ weeks for a baseline tune and wanted to know how long it has taken others for receive a baseline tune. (Vortech FR-S)

09-06-2016, 06:57 PM	#12
Lumbajackmeh Member Join Date: Mar 2016 Drives: 2015 FRS Location: Michigan Posts: 42 Thanks: 1 Thanked 25 Times in 8 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Been trying to get a hold of them for a couple of days now. No dice on my end either.

09-06-2016, 07:11 PM	#14
Lumbajackmeh Member Join Date: Mar 2016 Drives: 2015 FRS Location: Michigan Posts: 42 Thanks: 1 Thanked 25 Times in 8 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Nvm. It looks like they processed my request to reset the erase limit without acknowledging me (which I'm okay with).

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