Why I'll never buy another Toyota

[Tcoat]

Originally Posted by strat61caster

So it boils down to you're totally happy to let the paper pushing service adviser determine what misuse is and not the people who engineered the car.

The coilpack is a convenient example because I've broken at least two of them. It doesn't matter to me whether I did it on a closed circuit or not, I can go find a quiet public road and without breaking any laws put a totally stock car through a WORSE environment than I did on the cool January day my first one failed. In my instance the only piece of the puzzle on that track day that could not be replicated on a stock car on public roads in a legal fashion was the speeds of 65-100+ mph. And I think we'll both agree at those speeds you've got a much higher cooling effect happening

Hell I don't mind that it failed, I mind that they didn't own up and fix it under warranty, sure throw me under the bus once warranty is over, never truly fix the problem, I can live with that. But my car doesn't run, I haven't done anything in my view that constitutes mis-use (no moneyshifts, maintenance performed on time, never overheated, etc.) and now my car doesn't run right and for an hour of labor you can fix it but chose not to.

But see you are just one person and you had a bad experience so you presume that everybody else has as well. No doubt there were many coil packs repaired under warranty and they did indeed have a permanent fix. Examples such as yours are where at least a partial coverage should apply. The problem is that they don't know if you blew them under mild use or were kicking the crap outta the car and qualified as abuse. Your particular dealer went the abuse road.

[Scrappydoo]

Originally Posted by Tcoat

But see you are just one person and you had a bad experience so you presume that everybody else has as well. No doubt there were many coil packs repaired under warranty and they did indeed have a permanent fix. Examples such as yours are where at least a partial coverage should apply. The problem is that they don't know if you blew them under mild use or were kicking the crap outta the car and qualified as abuse. Your particular dealer went the abuse road.

Is it scenic?

[Tcoat]

Originally Posted by Scrappydoo

Is it scenic?

No. Not really.

[mrg666]

I have boosted before the warranty expired, will never regret, and look back. I've risked it, and if I break it, I will fix it. I am actually looking forward to drive my car everyday. Warranty is something less to worry about while enjoying my car.

[Tcoat]

Originally Posted by mrg666

I have boosted before the warranty expired, will never regret, and look back. I've risked it, and if I break it, I will fix it. I am actually looking forward to drive my car everyday. Warranty is something less to worry about while enjoying my car.

And THAT is the way it should be right there. If you want to worry about warranty then leave the car bone stock (yes even tires) and stay away from any event that could be twisted to be "abuse".

[strat61caster]

Originally Posted by Tcoat

But see you are just one person and you had a bad experience so you presume that everybody else has as well. No doubt there were many coil packs repaired under warranty and they did indeed have a permanent fix. Examples such as yours are where at least a partial coverage should apply. The problem is that they don't know if you blew them under mild use or were kicking the crap outta the car and qualified as abuse. Your particular dealer went the abuse road.

I actually never got to that point, no dealership was willing to discuss the specifics of the repair with me over the phone and make me feel like it was worth my while to bring the car in, customer service imho broke down before they even got their hands on the car.

I decided that spending 1/2 hour driving to the dealership, sitting in their waiting room waiting for diagnosis, driving a 1/2 hour home, hopefully without a diagnosis bill in hand, waiting for them to order the part, driving back for a 1/2 hour, waiting for the repair, then driving back home again wasn't worth my time to save $120 on a part and a bit of grease under my fingernails.

No problem for me now, I learned my lesson, my car has >60k miles on it, buying a car with a warranty is a waste of money where Toyota/Subaru is concerned, I have no faith they'll stand behind their products, I'll save a few thousand bucks and buy used from here on out.

I've got two coilpacks on order right now, USPS is saying they'll be delivered tomorrow. And they've dropped the price down to ~$80 which is nice.

What was the fix? I must have missed it I haven't seen anything, care to provide a link? I'm very interested as I've sunk a bit less than $300 into coilpacks so far, it'd be nice to not have to buy any more.

With my luck they revised the part number and I got mine for cheap because they're old stock and destined to blow again.

[strat61caster]

Originally Posted by Tcoat

And THAT is the way it should be right there. If you want to worry about warranty then leave the car bone stock (yes even tires) and stay away from any event that could be twisted to be "abuse".

And that's why I'll never recommend someone buy this car new unless it will be used as such.

That person and I probably wouldn't spend much time together...

[Tcoat]

Originally Posted by strat61caster

And that's why I'll never recommend someone buy this car new unless it will be used as such.

That person and I probably wouldn't spend much time together...

Ahhhh we could hang out I am sure. I could help change your coil packs.

[humfrz]

Originally Posted by mrg666

I have boosted before the warranty expired, will never regret, and look back. I've risked it, and if I break it, I will fix it. I am actually looking forward to drive my car everyday. Warranty is something less to worry about while enjoying my car.

I agree.

IMHO, most production cars are designed, engineered and built for average driving. So, the twins are sporty cars ...... that doesn't mean they can be tracked extensively and not expected to have certain parts give out and be covered under warranty.

To me, the manufactures warranty is designed to cover manufacturing defects, under normal use, for a certain period of time.

If I spend all day running up and down Pikes Peak and burn up a set of brake pads and warp the rotors ...... I wouldn't expect the manufacturer to replace the rotors under warranty.

If you plan on beating the hell out of your machine on a race track ...... be prepared to fix some stuff at your expense ........


humfrz

[Icecreamtruk]

Originally Posted by strat61caster

What was the fix?

He must be refering to wrapping the coil packs in reflective gold tape. That has worked for almost everyone. It didnt quite work for me, they lasted longer, but still went. Adding hood vents + the gold tape has make them last it seems (4 track days no problem so far, usually after 2 or 3 I start getting the code).

[Hags86]

Originally Posted by humfrz

I agree.

If I spend all day running up and down Pikes Peak and burn up a set of brake pads and warp the rotors ...... I wouldn't expect the manufacturer to replace the rotors under warranty.

If you plan on beating the hell out of your machine on a race track ...... be prepared to fix some stuff at your expense ........

humfrz

100% agree. Do you think a 'fix' that involves a TSB and a new engine map falls into this category? I can't see how you compare the replacement of a consumable item (brake disks) to a new ECU map. Should I pay for both the new port injectors, seals, labour and the R&D time it took Toyota to fix their engine map?

[Silver Supra]

Wow - a lot of complaining in this thread!
Anyway, this is up to the dealer. Do not - for even a second - think the dealer will not blame the manufacturer for something that makes a customer, or potential customer, unhappy. It happens, and that is why you need to find a good dealer to take your car to.
No car company will cover everything you might imagine should be covered - none. Spending "a few thousand" to make a customer happy sounds good to the customer, but consider how much money the dealer and manufacturer make on that car when sold. And then consider how many cars a dealer and manufacturer get in for warranty work! Yes, all the customers are contributing to provide the money to cover warranty work - all. Car companies are not charitable, they want to make a profit by maximizing sales volume and minimizing expenses.
I agree that you should provide only the basic problem for the dealer to diagnose and not go into detail about what happened or might have happened.
I buy Toyotas for reliability, i.e., they last a long time without needing much repair. If you get a lemon, try to get the manufacturer to replace it with an equal value car early - if you bought it new.
I am looking to get a twin to track - but I am particularly looking for ones with high mileage so I can beat on it comfortably!!

[humfrz]

Originally Posted by Hags86

100% agree. Do you think a 'fix' that involves a TSB and a new engine map falls into this category? I can't see how you compare the replacement of a consumable item (brake disks) to a new ECU map. Should I pay for both the new port injectors, seals, labour and the R&D time it took Toyota to fix their engine map?

I reckon that would depend upon your particular situation.

What happened to your car .. ??


humfrz

[Hags86]

Originally Posted by humfrz

I reckon that would depend upon your particular situation.

What happened to your car .. ??

humfrz

Details in the original post. Basically engine leans out during quick shifts at high revs and backfires. When this happens a few times the direct injector seal pops. Toyota issued a Tech Support Bulliten and have supplied a new engine map to prevent this happening.