Check engine light just came on after 2k miles.

[Mr 286]

Originally Posted by showbe

Dude you really need to work on your typing. I dont even want to read anymore after half way through your post. You dont use paragraphs. You say LOL and HAHA almost every single sentence or repeat it once you said 1 word. And worse of all you type like a 10 year old kid. Seriously at least make paragraphs. I dont mind when people use short cuts for words but when it is just 1 less letter its really annoying. You arent chatting with someone you are posting on a forum make it at least organized so posters can take you seriously. It takes almost 2 times as long to read your posts then other peoples. Do everyone a favor and type correctly and use paragraphs. No one wants to know your LOLing or LMAO or HAHA every damn sentence.

Their is probably a reason why almost no one responds/quotes your posts.

Yeah, I agree. He definitely needs to separate all that into paragraphs. You need to use punctuation though ;-)

[jduffy]

Originally Posted by soconfoozed

As others have pointed out, and as I've noted previously, what really upsets me about this process is a lack of ownership by either Subaru or Toyota. There are no faults with our glorious 86. There are no Americans in Baghdad.

Nobody is asking either company to publish engineering data. But to maintain radio silence and insist (again, as noted) that these are all isolated incidents doesn't do the customer any good. It's insulting. Oh, be careful, don't believe everything you read on the internet, anybody can post anything they want without being held responsible. Really? Eff you, buddy. Say, how's that social networking footprint working out for you? What? That's hypocritical?

There's also a really fundamental inability to get things done. I can't believe such well-resourced organizations could be so slow to act, and on top of that, get so many basic things wrong. It was two mistakes and about a full, wasted working week just to get the correct OCV that was eventually replaced on my BRZ to the correct spot on the globe. There's no plan B, either. There's no contingency planning. Where's the BRZ panic kit, full of replacements for all the parts the engineers were still nervous about when production began? How is this level of ineptitude possible?

I swear, I feel like the engineers were all hanging out, watching the assembly line for a few days, making sure everything was ~perfect~. Then one engineer leaned over to another and said "hey, Takahashi, I think the line workers have it down, what about you? Let's go get a beer." Only, they didn't have it down, and then my car got built.

At every step of the way, I've had to fight to get the most basic things done. I'm completely confident that if I hadn't spent so much of my time on this, my car would STILL be in a service bay at the dealer.

Some problems are just hard to solve, and sometimes as an engineer, you can design yourself into a corner. That happens, and when it does, it sucks, because life can become difficult. I feel a very strong sense of duty to get it right for my customers. But when you don't get it right, you find yourself with a new goal that's ten times as important: MAKE IT RIGHT. You damn for certain make sure the customer understands that you want it fixed even MORE than they do, because it's their investment, but your pride. People still actually care about that kind of thing, right? Right? Bueller? Bueller? Bueller?

I'm so beyond caring about any stupid extended warranty, or reimbursement for being without my car for a month. I was clear about that with SoA from the beginning. They kept asking "what can we do, what can we do," and I kept telling them "none of that matters if you don't fix the issue, does it. Focus on the big problem first, then work out the details." And now they're just doing the same friggin' song and dance for everybody else. That pisses me off, because clearly they've learned nothing about customer service. Buying off customers with silly little rewards goes 180 degrees toward fixing an organizational culture that says this crap is okay in the first place. Way to treat the symptom, not the cause, a-hole.

Much as I love my BRZ, and indeed, much as I'm sure I'll enjoy the hell out of it, I'm doubtful at this point that I'll ever choose another Subaru. Sure, other manufacturers may be no better, but the point is that Subaru won't get my money again.

I've tried to make this clear to SoA on numerous occasions and at increasingly high levels of the organization (I know, for instance, that some e-mail potshots to the executive level did get read), but they've made it clear that they just do not care, at all.

It's really just jaw-droppingly amazing to me that a company that treats its customers this way is able to stay in business. Subaru must make money by accident.

You can shake your fists and rail at the wind but it won't change a thing.

[soconfoozed]

Originally Posted by jduffy

You can shake your fists and rail at the wind but it won't change a thing.

You're absolutely right, and that's just the problem.

The likelihood that anybody actually cares is very, very remote.

[showbe]

Originally Posted by Mr 286

Yeah, I agree. He definitely needs to separate all that into paragraphs. You need to use punctuation though ;-)

It isnt perfect but its at least readable.

[jmaryt]

Originally Posted by soconfoozed

As others have pointed out, and as I've noted previously, what really upsets me about this process is a lack of ownership by either Subaru or Toyota. There are no faults with our glorious 86. There are no Americans in Baghdad.

Nobody is asking either company to publish engineering data. But to maintain radio silence and insist (again, as noted) that these are all isolated incidents doesn't do the customer any good. It's insulting. Oh, be careful, don't believe everything you read on the internet, anybody can post anything they want without being held responsible. Really? Eff you, buddy. Say, how's that social networking footprint working out for you? What? That's hypocritical?

There's also a really fundamental inability to get things done. I can't believe such well-resourced organizations could be so slow to act, and on top of that, get so many basic things wrong. It was two mistakes and about a full, wasted working week just to get the correct OCV that was eventually replaced on my BRZ to the correct spot on the globe. There's no plan B, either. There's no contingency planning. Where's the BRZ panic kit, full of replacements for all the parts the engineers were still nervous about when production began? How is this level of ineptitude possible?

I swear, I feel like the engineers were all hanging out, watching the assembly line for a few days, making sure everything was ~perfect~. Then one engineer leaned over to another and said "hey, Takahashi, I think the line workers have it down, what about you? Let's go get a beer." Only, they didn't have it down, and then my car got built.

At every step of the way, I've had to fight to get the most basic things done. I'm completely confident that if I hadn't spent so much of my time on this, my car would STILL be in a service bay at the dealer.

Some problems are just hard to solve, and sometimes as an engineer, you can design yourself into a corner. That happens, and when it does, it sucks, because life can become difficult. I feel a very strong sense of duty to get it right for my customers. But when you don't get it right, you find yourself with a new goal that's ten times as important: MAKE IT RIGHT. You damn for certain make sure the customer understands that you want it fixed even MORE than they do, because it's their investment, but your pride. People still actually care about that kind of thing, right? Right? Bueller? Bueller? Bueller?

I'm so beyond caring about any stupid extended warranty, or reimbursement for being without my car for a month. I was clear about that with SoA from the beginning. They kept asking "what can we do, what can we do," and I kept telling them "none of that matters if you don't fix the issue, does it. Focus on the big problem first, then work out the details." And now they're just doing the same friggin' song and dance for everybody else. That pisses me off, because clearly they've learned nothing about customer service. Buying off customers with silly little rewards goes 180 degrees toward fixing an organizational culture that says this crap is okay in the first place. Way to treat the symptom, not the cause, a-hole.

Much as I love my BRZ, and indeed, much as I'm sure I'll enjoy the hell out of it, I'm doubtful at this point that I'll ever choose another Subaru. Sure, other manufacturers may be no better, but the point is that Subaru won't get my money again.

I've tried to make this clear to SoA on numerous occasions and at increasingly high levels of the organization (I know, for instance, that some e-mail potshots to the executive level did get read), but they've made it clear that they just do not care, at all.

It's really just jaw-droppingly amazing to me that a company that treats its customers this way is able to stay in business. Subaru must make money by accident.

can you say apathy? perhaps scion is NOT paying these people right away!,and this could be reflected in their general attitudes! dont know,but it's a possibility.or maybe they just don't give a flying f**k! if i was "marvin the mind reader" then i would know for sure!..just sayin'

Originally Posted by soconfoozed

You're absolutely right, and that's just the problem.

could be,but it's kinda stupid to adopt that attitude with the customer,after all.they "pay the freight!"

The likelihood that anybody actually cares is very, very remote.

i think the dealers ,taken as a whole,do care,because it's in their interests to do so,however,that said,you are going to get some dealers that DON'T care as much as others!

[TurnOne]

It is just unacceptable to have a big service department and not have sent at least one tech to get trained on this new engine. Poor management of the service department IMO and changes dramatically how I feel about my dealer.

Chris

[Shizzaw]

Went to take my car back to the shop this morning and.....the CEL is gone!!! WTF! Should I wait until it comes back on to take it in or take it in anyway?

[FBaxteR-S]

Originally Posted by Shizzaw

Went to take my car back to the shop this morning and.....the CEL is gone!!! WTF! Should I wait until it comes back on to take it in or take it in anyway?

CELs are logged, take a deep breath and then take it in.

[jesperswe]

If a CEL shows up its stored in the data even if the light goes away.

[timotale]

Originally Posted by soconfoozed

As others have pointed out, and as I've noted previously, what really upsets me about this process is a lack of ownership by either Subaru or Toyota. There are no faults with our glorious 86. There are no Americans in Baghdad.

Nobody is asking either company to publish engineering data. But to maintain radio silence and insist (again, as noted) that these are all isolated incidents doesn't do the customer any good. It's insulting. Oh, be careful, don't believe everything you read on the internet, anybody can post anything they want without being held responsible. Really? Eff you, buddy. Say, how's that social networking footprint working out for you? What? That's hypocritical?

There's also a really fundamental inability to get things done. I can't believe such well-resourced organizations could be so slow to act, and on top of that, get so many basic things wrong. It was two mistakes and about a full, wasted working week just to get the correct OCV that was eventually replaced on my BRZ to the correct spot on the globe. There's no plan B, either. There's no contingency planning. Where's the BRZ panic kit, full of replacements for all the parts the engineers were still nervous about when production began? How is this level of ineptitude possible?

I swear, I feel like the engineers were all hanging out, watching the assembly line for a few days, making sure everything was ~perfect~. Then one engineer leaned over to another and said "hey, Takahashi, I think the line workers have it down, what about you? Let's go get a beer." Only, they didn't have it down, and then my car got built.

At every step of the way, I've had to fight to get the most basic things done. I'm completely confident that if I hadn't spent so much of my time on this, my car would STILL be in a service bay at the dealer.

Some problems are just hard to solve, and sometimes as an engineer, you can design yourself into a corner. That happens, and when it does, it sucks, because life can become difficult. I feel a very strong sense of duty to get it right for my customers. But when you don't get it right, you find yourself with a new goal that's ten times as important: MAKE IT RIGHT. You damn for certain make sure the customer understands that you want it fixed even MORE than they do, because it's their investment, but your pride. People still actually care about that kind of thing, right? Right? Bueller? Bueller? Bueller?

I'm so beyond caring about any stupid extended warranty, or reimbursement for being without my car for a month. I was clear about that with SoA from the beginning. They kept asking "what can we do, what can we do," and I kept telling them "none of that matters if you don't fix the issue, does it. Focus on the big problem first, then work out the details." And now they're just doing the same friggin' song and dance for everybody else. That pisses me off, because clearly they've learned nothing about customer service. Buying off customers with silly little rewards goes 180 degrees toward fixing an organizational culture that says this crap is okay in the first place. Way to treat the symptom, not the cause, a-hole.

Much as I love my BRZ, and indeed, much as I'm sure I'll enjoy the hell out of it, I'm doubtful at this point that I'll ever choose another Subaru. Sure, other manufacturers may be no better, but the point is that Subaru won't get my money again.

I've tried to make this clear to SoA on numerous occasions and at increasingly high levels of the organization (I know, for instance, that some e-mail potshots to the executive level did get read), but they've made it clear that they just do not care, at all.

It's really just jaw-droppingly amazing to me that a company that treats its customers this way is able to stay in business. Subaru must make money by accident.

My brz is also in the dealership for almost 2 weeks. They are waiting for parts...... I called subarua of America and they don't seem to aware of this problem at all. I feel like we should start a class action on this freaking issue. After all, our cars are brand new.

[czar07]

Originally Posted by timotale

My brz is also in the dealership for almost 2 weeks. They are waiting for parts...... I called subarua of America and they don't seem to aware of this problem at all. I feel like we should start a class action on this freaking issue. After all, our cars are brand new.

and what will you sue them for? Gotta love the US's obsession with lawsuits

[timotale]

Originally Posted by czar07

and what will you sue them for? Gotta love the US's obsession with lawsuits

Hey Aussie boy, whats with this? Don't be so sensitive.

All i am saying is, if the corporate doesn't give a f@#k about the consumers then we need to take action. I am not saying hey lets sue over anything.

So my car is scheduled to be back tomorrow after i called and emailed corporate. They are able to experdite the delivery of the cam sensor and o ring....... hope everything will be resolved after 2 weeks of waiting.

[rice_classic]

Originally Posted by czar07

and what will you sue them for? Gotta love the US's obsession with lawsuits

Glad this was said. Lawyers are ruining this country and the growing propensity to sue everyone in our culture is perverse yet growing.

[TemeCal]

Well...500miles ago, I had the following done:

SU003-04522 Unit-EGI Control
SU003-00096 Valve Ay-Oil Cont
SU003-00287 Spkt Ay-CMS,Exh Lh
SU003-02183 O-Ring-12.1x2.5
00295-00103 FIPG Oil Pan
00272-GTBC1-01 Super Long Life Coolant Blue

...today, my car just threw another CEL. I'm at 900miles. The new ECU (and Cam Gear) did NOT fix my issue. Back to the dealer again