Dealership Service Experience & Tire Issue Question

[Romanov]

Originally Posted by Autocon

Never would have thought I needed to check to make my lug nuts at a dealership for a routine inspection but there you go. Lesson learned.

Stories like yours are the reason why i do everything myself. It has to be something major for me to seek help at a stealership.

[daiheadjai]

After my first service (oil change, tire rotation and fluid check/top up) cost me $136 (no free service with Subaru), I just bought the tools to do it myself.

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[mynameisnick4]

Originally Posted by VIP BRZ

They are ordering wheel studs? any dealership service center should have these..

I just walked into my local Subaru dealership and purchased 5 for ~ $20 this past weekend

I have been wondering the same thing myself. At first I was thinking they just don't carry many parts for this car as they don't get a lot of work for them and it's a Toyota service center and the part is most likely a Subaru part. Though when I pick it up I am going to ask for a complete right up on what was done and actually talk to a mechanic since I have been only dealing with a front desk person up to this point.

Originally Posted by daiheadjai

After my first service (oil change, tire rotation and fluid check/top up) cost me $136 (no free service with Subaru), I just bought the tools to do it myself.

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I would start doing this myself but not having the tools and living in an apartment complex sways me away from that.

[daiheadjai]

Originally Posted by mynameisnick4

I would start doing this myself but not having the tools and living in an apartment complex sways me away from that.

Totally. I'm a condo dweller myself but the building has underground parking and locker facilities.
This might be a good time to befriend a mechanic or a fellow car guy.



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[strat61caster]

Originally Posted by mynameisnick4

I would start doing this myself but not having the tools and living in an apartment complex sways me away from that.

Floor Jack: $90
http://www.harborfreight.com/automot...ump-62160.html

(People bag on harbor freight, my family contains shade tree and professional mechanics for a combined 100+ years experience and this is the best jack any of them have ever used)

Jack Stands: $25
http://www.harborfreight.com/automot...nds-61196.html

Again, people say they'll never trust Chinese made jack stands, risking your life to save a few bucks, I say bollocks, mankind has been welding metal for >100 years, it's not rocket science, just inspect them every once in awhile, they're less sketchy than some 'Made in America before you were born sonny' crap I've used

Also: Make sure you inspect the shape of the stand so it won't damage your body work, some are flatter tops, others are deep 'C' shaped and end up not sitting on the pinch welds and rather end up digging into the frame rails (might be a better word for those but I forgot).

Oil pan: $13
http://www.harborfreight.com/waste-o...ner-97608.html

Basic socket and ratchet set: $13
http://www.harborfreight.com/hand-to...set-35338.html

Oil change DIY: http://www.ft86club.com/forums/showthread.php?t=9221

Total cost of tools: <$150
Money saved per oil change if you're getting charged like above: $60 (I spend about $60 on oil + filter)
Cost of bothering your uptight neighbors who have never gotten their hands dirty: Priceless

Apartments suck, but in my experience the odds of someone getting pissed off at you for futzing around with your car for an hour is pretty low. It varies of course, some Nazi might be patrolling your complex in a golf cart for 60 hours a week ready to knock on your door if you haven't watered your plants that day, that might be a fight on your hands. Reasonable people will look the other way, it's not like you've got a clunker disassembled in a million pieces that only runs once a month lowering the value of the property which is why those rules are written.

Anyway, it's not much cheaper than the local Jiffy Lube or equivalent so the reasons to DIY are fewer and fewer, but I feel like I hadn't done one of these in awhile so good to get it out. Also I don't trust those places further than I can throw them, $40 oil change that probably cost them $15 for the oil and filter and a multitude of ways to totally destroy your car. And I've seen dealerships do shitty jobs to, but that's just me being crotchety.

[mav1178]

Originally Posted by mynameisnick4

Small update, I didn't hear anything by lunch so I called them because it was supposed to be done today. Got tossed between 3 different people before being told the part isn't going to be here until tomorrow. Seems kind of odd it's taking 4 days to get a stud even if two of them were weekend days. Guess I'll see what happens tomorrow.

Because it's a Subaru part, not Toyota. Nothing in Toyota's system uses the same stud.

Many dealers don't stock FRS parts unless they've sold a ton of them or have serviced a ton of them.

Originally Posted by VIP BRZ

They are ordering wheel studs? any dealership service center should have these..

I just walked into my local Subaru dealership and purchased 5 for ~ $20 this past weekend

Yeah... SUBARU dealer.

I'd like to see someone buy Toyota wheel studs at a Subaru dealer.

-alex

[VIP BRZ]

Originally Posted by mav1178

I'd like to see someone buy Toyota wheel studs at a Subaru dealer.

Its the same stud..

drive to the nearest Subaru dealership, pick some up and bring them back to the Toyota guys to knock them in. (Still seems ridiculous to me they wouldn't already have these in stock)

[mav1178]

Originally Posted by VIP BRZ

Its the same stud..

drive to the nearest Subaru dealership, pick some up and bring them back to the Toyota guys to knock them in. (Still seems ridiculous to me they wouldn't already have these in stock)

Wait, OP's issue is something that the dealer will fix under warranty (or out of their own pocket), and you want OP to buy it on his/her own dime from a Subaru dealer?

I know it's the same stud, my point is that OP's car is being serviced by Scion/Toyota, and they do not have this part in their system for anything other than the FRS. Many dealers don't stock things like this, especially if it's something they rarely consume.

-alex

[VIP BRZ]

Dealer is fixing the issue, because they are the ones who cause it (warranty wont cover wheel studs)

Yes, sadly OP would have to shell out the literal $3 for the new stud.
But honestly id pay $3 to drive my own car for the 4 day period OP has been out his vehicle rather then the rental. I certainly would be PO'd at the whole situation.

Hopefully OP picks his baby up today without further issue.. and never returns to this dealership.

[mynameisnick4]

Got my car back today here is what they told me: Somehow the kid (their description) cross threaded the lug nuts on the studs. They got stuck before being torqued all the way down thus the wheel was loose causing the knocking sound I was hearing. They had to snap the studs to get the wheel off thus the need to replace them. They said the person no longer works there which I feel kind of bad someone got fired over it but if you can't handle rotating tires without breaking stuff, you probably should find something else to do. Mistakes happen I guess. Here are the part numbers that were replaced:


All part numbers are Toyota, not Subaru (from what a google search says.) Odds are they just didn't carry them in stock because I doubt they replace studs on an FR-S that often (if ever.) The second picture there is of a part bag I found in my car. According to google it's a floor mat clip. No clue why that was in my car, I'll have to check if they accidentally snapped one of the floor mat clips off and had to replace it. Anyway I am pumped to have my car back, driving that tC around for 4 days was not the best haha

[Summerwolf]

Originally Posted by Tcoat

Not my picture, and mine didn't have a sunroof, but this is one of the only vehicles I truly regret selling.

[FX86]

so far the dealership stripped one of my lug nuts trying to remove the wheels for rotation and they broke my fancy scion keychain lol

other than that no real problems

[Icecreamtruk]

With all of these problems, why do you people keep bringing your car to the dealers? Its more expensive, and they do a shittier job than most garages anyways...

[FX86]

Originally Posted by Icecreamtruk

With all of these problems, why do you people keep bringing your car to the dealers? Its more expensive, and they do a shittier job than most garages anyways...

in my case it's a lease with a 2 year free maintenance so i don't really care at the end of the day...technically they are screwing up their own car