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#393 |
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Member
Join Date: Aug 2012
Drives: 6MT Asphalt FR-S
Location: high point, nc
Posts: 61
Thanks: 13
Thanked 19 Times in 7 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
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Mine will be with them for at least 3 weeks it looks like. See my update on the other thread.
It sucks man...but they will give me 100k extended warranty and first month payment so lets see what happens. |
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#394 |
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Senior Member
Join Date: Jun 2012
Drives: 2013 BRZ Limited 6MT WR Blue Pearl
Location: San Diego
Posts: 147
Thanks: 27
Thanked 90 Times in 47 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
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Another long phone call with SoA today. They're stonewalling me on the "week of 9/10" date range. I asked whether all of the new production BRZs were going to need replacement ECUs eventually, and if not, why I'm waiting and whether an ECU could be pilfered from production. My CSR wouldn't answer that question.
I lobbed an e-mail grenade over the wall to some subaru.com e-mail addresses I found attached to important-sounding titles like Director and SVP. I received one reply that my e-mail had been forwarded to somebody who could help, but I have no way of knowing whether that's true, and supposing it is, whether that's just code for saying it was blasted into the morass of unending sorrow known as Subaru of America Customer Service. Still no confidence this is actually going to get resolved, but I'm promised a status update on 9/5 in the AM. I looked into lemon laws in CA, and for so-called consumer protection laws, they are just utterly effing toothless. My reading (I'm no attorney) is thus: Option 1) Car replacement. In this case, you get a replacement model, but the manufacturer has no obligation to compensate you for aftermarket anything, such as tint, or paint correction. Option 2) Refund. Except not, because you actually get the pro rata value of the car assuming a useful life of 120k mi. So, in my case, I would only get 97.5% back, and again, they aren't responsible for tint or paint correction. So, as you can see, you take it on the chin either way. Sucks. And I still don't have my BRZ. Really loving this customer service, Subaru. It's like nobody is even trying. I don't feel like anybody is on my side, I just get a bunch of "we're working very hard to resolve this issue" and no evidence that there's any truth behind the words. I'm pretty angry that none of the more senior Subaru staff I e-mailed have replied meaningfully. This is an embarrassment. They should be heavily motivated to get involved.
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2013 BRZ Limited 6MT WR Blue Pearl
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| The Following User Says Thank You to soconfoozed For This Useful Post: | eurospeed (08-31-2012) |
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#395 |
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Senior Member
Join Date: Aug 2012
Drives: 92 lexus sc300 > whiteout MT FRS
Location: charlotte nc
Posts: 221
Thanks: 38
Thanked 57 Times in 30 Posts
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
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Hey Bazi did scion or local dealer extend your warranty? If my car is in shop for weeks I am pushing for extended warranty since my engine is technically rebuilt. Too bad I paid cash, I would also ask for payment base on how long they keep my car. DRIVE LARGE
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#396 |
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Senior Member
Join Date: Aug 2012
Drives: 2013 FR-S Ultramarine
Location: Temecula, CA
Posts: 959
Thanks: 288
Thanked 560 Times in 269 Posts
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
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Yes, any tips on how to request the extended warranty would be great.
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| The Following User Says Thank You to SubieNate For This Useful Post: | alrashwa (08-31-2012) |
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#397 |
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Senior Member
Join Date: Aug 2012
Drives: '12 370Z Monterey Blue
Location: Washington
Posts: 230
Thanks: 120
Thanked 60 Times in 42 Posts
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
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Yeah that was the first thing I asked for, they stonewalled me on it to this day. They've offered me everything else but that... Not sure what hesitation they have. If they are confident in their product I think we who've had this issue deserve at least that layer of protection.
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#398 |
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Senior Member
Join Date: Aug 2012
Drives: 2013 FR-S Ultramarine
Location: Temecula, CA
Posts: 959
Thanks: 288
Thanked 560 Times in 269 Posts
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
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I'm just a bit uncomfortable with having my BRAND NEW car torn into by a bunch of lcoal techs... I bought a car that was supposed to be assembled and tested under factory conditions with all kinds of precautions and automation to make sure that things are done right. Not in a dirty bay at a dealership. An extended warranty could alleviate some of that worry.
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#399 |
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Senior Member
Join Date: Jun 2012
Drives: 2013 BRZ Limited 6MT WR Blue Pearl
Location: San Diego
Posts: 147
Thanks: 27
Thanked 90 Times in 47 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
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I suspect I'll have an iPhone 5 before I have my BRZ back.
Wouldn't have guessed that a few months ago.
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2013 BRZ Limited 6MT WR Blue Pearl
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#400 |
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Senior Member
Join Date: Aug 2012
Drives: 86
Location: US
Posts: 686
Thanks: 377
Thanked 303 Times in 181 Posts
Mentioned: 27 Post(s)
Tagged: 1 Thread(s)
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So, I can add myself to the CEL club. No issues or idle drops until today. I'm at 425 miles, my idle dipped, car shook a bit, then the car threw a CEL. I'm going to scan it when I get home, but I'm assuming it's the standard P0019 error.
Bummer. SubieNate (or anyone else in Temecula)- Is Toyota of Temecula doing anything for you, or are you going somewhere else for the repair? |
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#401 | |
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Senior Member
Join Date: Dec 2011
Drives: Moped
Location: CA
Posts: 4,300
Thanks: 4,905
Thanked 2,132 Times in 1,195 Posts
Mentioned: 21 Post(s)
Tagged: 0 Thread(s)
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Quote:
Who in CA is not having this problem? It seems that the first few CA owners have not had this issue, while many of the guys who purchased in the last two months have had this issue...maybe its a bad batch of supplier parts. |
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#402 |
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Senior Member
Join Date: Aug 2012
Drives: 86
Location: US
Posts: 686
Thanks: 377
Thanked 303 Times in 181 Posts
Mentioned: 27 Post(s)
Tagged: 1 Thread(s)
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Yep...confirmed CEL code P0019
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#403 |
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Senior Member
Join Date: Aug 2012
Drives: 2013 FR-S Ultramarine
Location: Temecula, CA
Posts: 959
Thanks: 288
Thanked 560 Times in 269 Posts
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
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Mine is at Scion of Temecula. I didn't feel comfortable with driving it any farther with the light on. Since Toyota corporate is getting involved in this I feel that which dealership it goes to isn't super important.
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| The Following User Says Thank You to SubieNate For This Useful Post: | TemeCal (09-02-2012) |
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#404 |
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Senior Member
Join Date: Jun 2012
Drives: '13 Firestorm FR-S MT, '04 Tacoma
Location: Coatesville, PA
Posts: 145
Thanks: 26
Thanked 29 Times in 20 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
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Was wondering this too, but I was thinking it could be that CA only has 91 gas. Maybe people running 91 only are more likely to get this issue?
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#405 |
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Senior Member
Join Date: Dec 2011
Drives: Moped
Location: CA
Posts: 4,300
Thanks: 4,905
Thanked 2,132 Times in 1,195 Posts
Mentioned: 21 Post(s)
Tagged: 0 Thread(s)
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It sure would be nice to get an answer from Toyota/Subaru about this...I feel like they should know by now what is happening...
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#406 |
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Senior Member
Join Date: Feb 2012
Drives: 2013 DGM Subaru BRZ (Subie #9)
Location: ATL, US
Posts: 2,667
Thanks: 123
Thanked 861 Times in 552 Posts
Mentioned: 32 Post(s)
Tagged: 0 Thread(s)
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There have been a good number in the Midwest too where everyone has 93.
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