What to do???

[Minovsky]

Today i got my tailights from the post office and after opening the package i found out that the corner of one of the tail lights are broken. Cracked and pieces everywhere in the bag/bubble wrap... What should or can i do at this point?

[Giccin]

Return it. Ask for a refund for a broken product.

Seller should be responsible (or their designated shipping company if it has insurance) regarding your product. If you paid through e-bay or paypal you can write up a claim.

[Minovsky]

Originally Posted by Giccin

Return it. Ask for a refund for a broken product.

Seller should be responsible (or their designated shipping company if it has insurance) regarding your product. If you paid through e-bay or paypal you can write up a claim.

i got it through paypal. Im waiting for the seller to reply me first before i go to paypal =/ i hope i dont have to do that! i really like these tails just a shame this happened.. it was broken in the package.. sigh

[Calum]

They have to be really stupid to ship without insurance. It shouldn't be an issue other then more waiting.

[Minovsky]

Originally Posted by Calum

They have to be really stupid to ship without insurance. It shouldn't be an issue other then more waiting.

ugh im on a bad luck streak i spray painted my headlights yesterday and the paints just flaked off.. i should have used the krylon fusion from the beginning... anyways i spent all night peeling the flaked paint off and then remasked it all again for painting.. but rainy weather today so i cant paint them... Then this happened =/ anyways im hoping i can catch a little break.. wish i couldve done everything this week..Do you guys know if i could get another tail light if i have to ship them both back or something? One of them works perfectly fine with no damage.

[Giccin]

Originally Posted by Honeydew

ugh im on a bad luck streak i spray painted my headlights yesterday and the paints just flaked off.. i should have used the krylon fusion from the beginning... anyways i spent all night peeling the flaked paint off and then remasked it all again for painting.. but rainy weather today so i cant paint them... Then this happened =/ anyways im hoping i can catch a little break.. wish i couldve done everything this week..Do you guys know if i could get another tail light if i have to ship them both back or something? One of them works perfectly fine with no damage.

It depends on the seller. Did you buy through Ebay or was this a private seller?

You would ONLY ship back if the seller asks you too. Other wise you'll have to file a claim. (ebay)

If you bought it from a private seller you'll have to contact paypal and tell them the seller sent you a broken item. Paypal should refund your money back. Of course within reason.

[Minovsky]

Originally Posted by Giccin

It depends on the seller. Did you buy through Ebay or was this a private seller?

You would ONLY ship back if the seller asks you too. Other wise you'll have to file a claim. (ebay)

If you bought it from a private seller you'll have to contact paypal and tell them the seller sent you a broken item. Paypal should refund your money back. Of course within reason.

i got it through the group buy here through paypal. i dont think they can do much even if i send in the broken tailights i hope the seller will be nice enough to replace it ;(

[Giccin]

Originally Posted by Honeydew

i got it through the group buy here through paypal. i dont think they can do much even if i send in the broken tailights i hope the seller will be nice enough to replace it ;(

In that case.. I would contact the seller. lol

If it doesn't work out then.. well.. at that point there's not much left you can really do. :/

[Re~Mix]

Good luck. Took my exactly 1 year to get my money back from USPS on an insured package they lost.

[Kelbyat07]

Basically what everyone said, contact the seller. Man i'm sorry that happened, hope your bad luck ends!

[Minovsky]

Originally Posted by Giccin

It depends on the seller. Did you buy through Ebay or was this a private seller?

You would ONLY ship back if the seller asks you too. Other wise you'll have to file a claim. (ebay)

If you bought it from a private seller you'll have to contact paypal and tell them the seller sent you a broken item. Paypal should refund your money back. Of course within reason.

Should i open a dispute on paypal first? Since there is a time limit on that?

[Giccin]

Originally Posted by Honeydew

Should i open a dispute on paypal first? Since there is a time limit on that?

Well, send him a message first and if he doesn't respond in 2-3 days open up a claim on paypal.

[Minovsky]

Originally Posted by Giccin

Well, send him a message first and if he doesn't respond in 2-3 days open up a claim on paypal.

ohh haha alright~ im getting more worried as time passes i wish it just came fine i would have had it on my car already and enjoying the product =[