BRZ/FR-S Hood Struts - Any Interest? - Page 46 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

OrbitalEllipses · 01-28-2013, 04:31 PM

I received my notification as well.

SubaSteve · 01-28-2013, 06:00 PM

Sweet thank you for forgoing the return. In return for making my life easier I will make sure to purchase more things from grimmspeed in the future.

Which reminds me to ask what is the next thing you guys are building for the frs/brz?

overlookedx · 01-28-2013, 06:09 PM

I'm glad I waited to get hood struts from Grimmspeed. Even though they sent everyone two of the same brackets (I was bummed when I went to install them this Saturday - got one side installed and that works fine for now), their handling of the situation was top-notch. They just jumped to the top of my list for favorite shops.

GrimmSpeed · 01-28-2013, 07:13 PM

Quote:

Originally Posted by Jayde

Heh, just saw that as I scrolled up.
@GrimmSpeed, any chance you could do UPS for this for me? Makes life a little easier.

Jayde,

We only do USPS and FedEx here. For this size package, FedEx is more costly. If it has to go FedEx let me know, we can work something out. -Matt Homes

Alabang 86 · 01-28-2013, 08:04 PM

Can I still get in on this? I want a set...

OrbitalEllipses · 01-28-2013, 08:10 PM

Quote:

Originally Posted by Alabang 86

Can I still get in on this? I want a set...

I can give you a free lower bracket....

chanomatik · 01-28-2013, 08:14 PM

Quote:

Originally Posted by Alabang 86

Can I still get in on this? I want a set...

Jayde · 01-28-2013, 08:27 PM

Quote:

Originally Posted by GrimmSpeed

Jayde,

We only do USPS and FedEx here. For this size package, FedEx is more costly. If it has to go FedEx let me know, we can work something out. -Matt Homes

FedEx works as well. PM me a price of how much more it'll be.

CircuitJerk · 01-28-2013, 08:32 PM

And if I wanna send you the bracket back just because? You can't stop me :P

Funny tho, FedEx botched the delivery Saturday; partially because the buzzer panel for my condo is flaky, and this particular driver is a real piece of work.
I had to have the package held at another location which takes an additional business day. So, I think it's probably all going to come together as I won't be able to pick it up until Wednesday.

Thanks again for all you do!

Marcoscrdo · 01-28-2013, 09:07 PM

Wait all the packages have the same bracket? Like two left arms for example?

( I am going to open it just to make sure

I was going to wait to install it because of weather but damn..

RavenFR-S · 01-29-2013, 12:53 AM

I paid last week but I haven't heard anything back about shipment. I assume this is because of the mix up. Is this correct?

Marcoscrdo · 01-29-2013, 09:24 AM

My package was a unlucky one and came with two of the same bracket, did anyone elses come like that?

What do i do now?

Marcoscrdo · 01-29-2013, 09:28 AM

Quote:

Originally Posted by GrimmSpeed

UPDATE: After some discussion with the team, we've decided to forgo trying to get the duplicate brackets back from you guys. Providing return labels through USPS is difficult/time consuming and we don't want to ask you to drop them off at a FedEx location. So, in order to get the replacements to your door as quickly as possible, keep the duplicate as a souvenir! Thanks again for your understanding and like I said before, if you've got any questions, don't hesitate to give me a call.

Once again. If you received a kit with duplicate brackets, you will be automatically sent a replacement bracket. No need to contact us to receive it and no need to return your duplicate.

Yep, you will be notified by USPS and by our invoice. The brackets will be processed in the same way that we process a normal order.

Matt
Engineering
612-379-0000

What amazing customer service, thanks again. Sorry i just went back pages, cant wait!

GrimmSpeed · 01-29-2013, 11:26 AM

Quote:

Originally Posted by RavenFR-S

I paid last week but I haven't heard anything back about shipment. I assume this is because of the mix up. Is this correct?

I just got the last of the orders from over the weekend processed, we were out of the office last Friday on a work outing. Your order will ship out this afternoon, check your email for tracking info. -Matt Homes

01-28-2013, 06:09 PM	#633
overlookedx Senior Member Join Date: Oct 2012 Drives: 2015 WRB Limited Location: San Francisco, CA Posts: 1,087 Thanks: 536 Thanked 651 Times in 351 Posts Mentioned: 81 Post(s)	I'm glad I waited to get hood struts from Grimmspeed. Even though they sent everyone two of the same brackets (I was bummed when I went to install them this Saturday - got one side installed and that works fine for now), their handling of the situation was top-notch. They just jumped to the top of my list for favorite shops. __________________ Superfast Jellyfish

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01-28-2013, 04:31 PM	#631
OrbitalEllipses Banned Join Date: Jan 2012 Drives: Attitude Location: MD Posts: 10,046 Thanks: 884 Thanked 4,890 Times in 2,903 Posts Mentioned: 123 Post(s)	I received my notification as well.

01-28-2013, 06:00 PM	#632
SubaSteve Captain Cocoa Join Date: Jul 2012 Drives: CBS BRZ MT Location: MD Posts: 597 Thanks: 32 Thanked 282 Times in 161 Posts Mentioned: 2 Post(s)	Sweet thank you for forgoing the return. In return for making my life easier I will make sure to purchase more things from grimmspeed in the future. Which reminds me to ask what is the next thing you guys are building for the frs/brz?

01-28-2013, 08:32 PM	#639
CircuitJerk Pull my finger... Join Date: Dec 2011 Drives: Silver Scion Slushbox Location: Illinois Posts: 996 Thanks: 476 Thanked 367 Times in 226 Posts Mentioned: 26 Post(s)	And if I wanna send you the bracket back just because? You can't stop me :P Funny tho, FedEx botched the delivery Saturday; partially because the buzzer panel for my condo is flaky, and this particular driver is a real piece of work. I had to have the package held at another location which takes an additional business day. So, I think it's probably all going to come together as I won't be able to pick it up until Wednesday. Thanks again for all you do!

01-29-2013, 12:53 AM	#641
RavenFR-S Senior Member Join Date: Jul 2012 Drives: FR-S Location: Louisiana Posts: 167 Thanks: 5 Thanked 32 Times in 25 Posts Mentioned: 5 Post(s)	I paid last week but I haven't heard anything back about shipment. I assume this is because of the mix up. Is this correct?

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