What my dashcam recorded when I went in for service...

[Cade01]

Originally Posted by srtblake

Im a tech at a Domestic dealership. I see driving like this all the time. Although some may consider it unethical, cars are made to be driven.

Yes, By Their Owners....

[JDMenrique]

Video or it didn't happen.

[HunterGreene]

Originally Posted by srtblake

Im a tech at a Domestic dealership. I see driving like this all the time. Although some may consider it unethical, cars are made to be driven.

Judging by your screen name, I think we can figure out which car company you work for.

And your statement does nothing but reinforce the stereotype. As said already, cars are meant to be driven--by their owners. A car is not meant to be at the garage (even if it is necessary to keep it running), and not meant to be your personal joyride while you guy attempt to diagnose/fix a problem.

Of course, you could have just typed that out a bit too quickly without thinking. So before we flame you further, I think you need to clarify or confirm that statement.

[srtblake]

Originally Posted by HunterGreene

Judging by your screen name, I think we can figure out which car company you work for.

And your statement does nothing but reinforce the stereotype. As said already, cars are meant to be driven--by their owners. A car is not meant to be at the garage (even if it is necessary to keep it running), and not meant to be your personal joyride while you guy attempt to diagnose/fix a problem.

Of course, you could have just typed that out a bit too quickly without thinking. So before we flame you further, I think you need to clarify or confirm that statement.

I know if some asshole customer complains of a wind noise at speeds of 130+ Its up to me to duplicate the customer concern and figure it out...

Maybe the tech figured the customer drove his (sports)car hard and wanted to duplicate the driving conditions before he deemed it "repaired"

I would be more mad at myself for buying an inferior product than the tech if ANYTHING was damaged after a spirited drive. I get it, its the respect issue of it not being YOUR car, but its a 2 way street

[fistpoint]

Originally Posted by srtblake

I know if some asshole customer complains of a wind noise at speeds of 130+ Its up to me to duplicate the customer concern and figure it out...

Maybe the tech figured the customer drove his (sports)car hard and wanted to duplicate the driving conditions before he deemed it "repaired"

I would be more mad at myself for buying an inferior product than the tech if ANYTHING was damaged after a spirited drive. I get it, its the respect issue of it not being YOUR car, but its a 2 way street

Again, you don't need to burn peoples tires away to test their car. Rapid acceleration does not help in a diagnoses. You can achieve high rpm by simply pressing the gas and holding it...there is NO NEED to squeal tires and burn mileage away.

Also, if you report problems that occur over legal speed limits, there is nothing they can do, I've tried something similar with a near hydrolocked Civic once. I told them it no longer went 130mph(funny you mentioned that speed). They said there is no way for them to test that.

[Touge Monster]

Originally Posted by srtblake

I know if some asshole customer complains of a wind noise at speeds of 130+ Its up to me to duplicate the customer concern and figure it out...

Maybe the tech figured the customer drove his (sports)car hard and wanted to duplicate the driving conditions before he deemed it "repaired"

I would be more mad at myself for buying an inferior product than the tech if ANYTHING was damaged after a spirited drive. I get it, its the respect issue of it not being YOUR car, but its a 2 way street

Yeah not gonna happen at a toyota dealer cant ask a tech to do something illegal to replicate a problem.

[DaJo]

Originally Posted by JDMenrique

Video or it didn't happen.

Still no video hm? Just came in here to see if one was posted... Guess not. See ya again next week!

[srtblake]

Originally Posted by fistpoint

Again, you don't need to burn peoples tires away to test their car. Rapid acceleration does not help in a diagnoses. You can achieve high rpm by simply pressing the gas and holding it...there is NO NEED to squeal tires and burn mileage away.

Also, if you report problems that occur over legal speed limits, there is nothing they can do, I've tried something similar with a near hydrolocked Civic once. I told them it no longer went 130mph(funny you mentioned that speed). They said there is no way for them to test that.

130+ was just a number i used for reference. I'm not sticking up for the tech. I'm sure there are variables we arent even aware of given the situation. Maybe the tech underestimated the amount of power this car puts out, maybe he cant drive stick well, ect, ect,.

I'm just telling you (the customer) what you dont want to hear. Yes, these things do happen.

[Dave-ROR]

Originally Posted by srtblake

I know if some asshole customer complains of a wind noise at speeds of 130+ Its up to me to duplicate the customer concern and figure it out...

Maybe the tech figured the customer drove his (sports)car hard and wanted to duplicate the driving conditions before he deemed it "repaired"

I would be more mad at myself for buying an inferior product than the tech if ANYTHING was damaged after a spirited drive. I get it, its the respect issue of it not being YOUR car, but its a 2 way street

First, no dealer is going to address wind noise at speeds of 130+.

Second, for this issue, a HPFP noise that's a TSB there is no need to worry about how the owner drivers the car, it's a known issue that occurs anytime the car is warmed up.

Third, the tech's job is NOT to assume or decide that the customer attempts burnouts in their car with a cold engine, nor is it their job to assume or decide that a customer redlines their car between redlights.

Fourth, hard driving on a cold engine causes wear in ALL engines, it doesn't matter which brand. It's not a good thing to do and while there is no serious damage it can cause long term oil consumption and other issues to be worse than they would be on a engine that was warmed up first.

As a tech, you should already know all of this.

[Dave-ROR]

Originally Posted by srtblake

Maybe the tech underestimated the amount of power this car puts out, maybe he cant drive stick well, ect, ect,.

Underestimated 200hp and 151ft-lbs of torque... seriously?

Can't drive stick well yet can purposely drop a clutch and redline each gear between redlights... again.. seriously?

[srtblake]

Originally Posted by Dave-ROR

Underestimated 200hp and 151ft-lbs of torque... seriously?

Can't drive stick well yet can purposely drop a clutch and redline each gear between redlights... again.. seriously?

again, I'm NOT defending the tech. I also agree about the lack of professionalism the tech displayed during the repair. I'm just trying to shed some light on instances in which things like this happen. Most warrenty repair claims require a mileage in/ mileage out on the vehicle being repaired. Meaning you NEED to put miles on the car in order to verify the repair. Why the tech decided to drive the car the way he did is questionable though.

edit: my comment regarding the 130+ was just an example of a possible situation that a tech could encounter.

[Derrick]

Sorry to hear that this has happened, so where was the dashcam located for the tech not to notice it? Im thinking of possibly getting one for these reasons.

Make sure you get everything in writing! **

[R_E_L]

Since there aren't any updates I'm guessing he has taken legal action and possibly been advised to stop posting in the mean time.

[HunterGreene]

Originally Posted by srtblake

again, I'm NOT defending the tech. I also agree about the lack of professionalism the tech displayed during the repair. I'm just trying to shed some light on instances in which things like this happen. Most warrenty repair claims require a mileage in/ mileage out on the vehicle being repaired. Meaning you NEED to put miles on the car in order to verify the repair. Why the tech decided to drive the car the way he did is questionable though.

edit: my comment regarding the 130+ was just an example of a possible situation that a tech could encounter.

I think we all understand the "needed milage" that is part of the diagnosis/prognosis of car repairs. I expect to see a few more miles on my odometer after I take the car in for repair. I don't expect the tech to be doing a reenactment of the valet scene from Ferris Buler's Day Off.

Largely, I think we are on the same page here--we know that this happens on occasion, it sucks, and there are techs out there that shouldn't be certified based on this. But just because it happens doesn't mean we can't get angry when it gets documented.