Dealer Killed my High Beams

[travace]

so i took my car in to get the DRL's turned off. they informed me i had to get the new ECU which is on backorder so i had to wait... no problem... till that night when i try to use my highbeams. So i take it back in and inform them the high beams dont work. this is the quote on the paperwork " Tech found highbeams to be working normal at this time. 1 pulling lever, 2 turn on the head light had push the lever to hold. so i get the car and the tech comes out and starts to instruct me on how to opperate the high beams. i then have him turn them on and come look. its day time so i guess its hard for him to tell but i can clearly see it is only turning on the DRL's. he then tells me that the DRL's should be on all the time. So i tell him well the high beam lever turns on the DRL's so they are off that is a problem correct. :picard: So i have to take it back in and i recorded this for the service guy...
[ame="http://www.youtube.com/watch?v=XL8KqZP3_Ms&list=UUId9d2NIHc6KFKywQSaVEFQ& index=1&feature=plcp"]High beams - YouTube[/ame]

[rice_classic]

Wow, dealer fail.

The high-beams on the FRS are tremendously bright. As I've crewed for Enduro teams (who run at night) I can tell our brights are "100 mph" lights. What you have posted in that video is nothing more than your DRL's being activated by your high-beam trigger.

If they don't fix this you should email this video to the General Manager.

[travace]

Originally Posted by rice_classic

Wow, dealer fail.

The high-beams on the FRS are tremendously bright. As I've crewed for Enduro teams (who run at night) I can tell our brights are "100 mph" lights. What you have posted in that video is nothing more than your DRL's being activated by your high-beam trigger.

If they don't fix this you should email this video to the General Manager.

it will be going to the nice customer guy who is assigned to my case. this is just the tip of the iceberg with what i have had to deal with at this 1 dealership. the paperwork is starting to pile up and i have now made friends with the parts guy and all the other people who work the lobby cause i have been in there so much

[86_ZN6]

When the dealer tries to turn of the DRL in techstrem
With the old ECU, the highbeams are affected.

Thats why it was clearly written on the TSB not to attemp to disable the DRL without the new ECU

No biggy they just need to enable it with techstream

[travace]

Originally Posted by 86_ZN6

When the dealer tries to turn of the DRL in techstrem
With the old ECU, the highbeams are affected.

Thats why it was clearly written on the TSB not to attemp to disable the DRL without the new ECU

No biggy they just need to enable it with techstream

this is day 2 and already been there for 4 hours... such a horrible dealer if they cant figure this out and i have to go tell them.

[86_ZN6]

Originally Posted by travace

this is day 2 and already been there for 4 hours... such a horrible dealer if they cant figure this out and i have to go tell them.

Just tell them to plug back to techstream and ENABLE DRL.

Easy as that.

Its time to find a new dealership buddy

[travace]

Originally Posted by 86_ZN6

Just tell them to plug back to techstream and ENABLE DRL.

Easy as that.

Its time to find a new dealership buddy

thats been found. Kerney Mesa i hear is real good. the problem is that i have to take it back for the ECU as its ordered from this dealership. The corporate guy has been calling me pretty much daily making sure they are following up.

[travace]

after leaving a message on how to fix it it got done ... lol they should hire me over there and i will just read these forums

[86_ZN6]

Originally Posted by travace

after leaving a message on how to fix it it got done ... lol they should hire me over there and i will just read these forums

LOL! my dealership offered me a job coz i know more than their sales and service guys!

[ashtray]

One reason I love my local indy repair shop is that they read forums to help resolve problems to find the solution, instead of just throwing out guesses. But being a new car, you'd think the dealer service would have access to more information than a user forum - but I guess not.