How to escalate an issue - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

skogs · 03-03-2018, 08:00 AM

Hi!
I am experiencing the common issue of the windows freezing up in the winter. Both Subaru and "Scion" has a TSB for this, but my local dealer won't do anything because Toyota haven't issued a TSB.

I can't find any way of contacting toyota directly, any tips on how to go forward with this?

JD001 · 03-03-2018, 08:10 AM

I thought Scion = Toyota...

skogs · 03-03-2018, 08:17 AM

Quote:

Originally Posted by JD001

I thought Scion = Toyota...

Yep, that's why it annoys me that my local toyota dealer claims that they don't have a TSB for it.

JD001 · 03-03-2018, 09:20 AM

Quote:

Originally Posted by skogs

Yep, that's why it annoys me that my local toyota dealer claims that they don't have a TSB for it.

That is annoying.. just be more insistent. I had the fuel pump on my Subaru changed having used the American Toyota TSB to get the ball rolling. The Subaru dealer was great as they searched for something similar before they could order the parts but it was done without any hassle.

SLVRSRFR · 03-03-2018, 09:41 AM

When I had to reach out to Subaru Corporate for an issue, I simply went to the Subaru Canada website and searched for a "contact us" button. Sent off an e-mail and received a reply less than 48 hours later.

That would be the first place I would try. Look for Toyota Customer Care or "Contact us" or something like that on the Toyota website and try that first.

Good luck.

MuseChaser · 03-03-2018, 10:20 AM

I bought my '13 FR-S from a dealership five hours and one state away simply because it was about $1500 less than anything I could find locally; one of their used, "Certified" cars. When I took it to my local dealership the first time for service (and after having the window-freezing issue), they intially denied knowledge of any TSB. Being the somewhat compulsive person I am, I furnished them with the TSB number and a printout. They have been great ever since. I am very nice, even when slight disagreements may arise, and so are all of their service folks up and down the entire chain.
Perhaps just showing them the TSB? Toyota dealerships still service Scions.. should NOT be an issue in the slightest.

skogs · 03-04-2018, 12:01 PM

Thanks guys, I'll print both Subaru and Scion's TSB. Hopefully they will agree to fix it.

JD001 · 03-04-2018, 12:31 PM

Quote:

Originally Posted by skogs

Thanks guys, I'll print both Subaru and Scion's TSB. Hopefully they will agree to fix it.

I didn't even print them.. Emailed them over to the service department.. The dealer I use is very proactive.

03-03-2018, 08:00 AM	#1
skogs Member Join Date: Apr 2017 Drives: GT86 2013 Location: Norway Posts: 55 Thanks: 13 Thanked 15 Times in 8 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	How to escalate an issue Hi! I am experiencing the common issue of the windows freezing up in the winter. Both Subaru and "Scion" has a TSB for this, but my local dealer won't do anything because Toyota haven't issued a TSB. I can't find any way of contacting toyota directly, any tips on how to go forward with this?

03-03-2018, 09:41 AM	#5
SLVRSRFR Senior Member Join Date: Aug 2014 Drives: 2013 BRZ 6MT, 2007 WRX Wagon 5MT Location: Caledon, Ontario Posts: 1,332 Thanks: 582 Thanked 534 Times in 377 Posts Mentioned: 10 Post(s) Tagged: 2 Thread(s)	When I had to reach out to Subaru Corporate for an issue, I simply went to the Subaru Canada website and searched for a "contact us" button. Sent off an e-mail and received a reply less than 48 hours later. That would be the first place I would try. Look for Toyota Customer Care or "Contact us" or something like that on the Toyota website and try that first. Good luck. __________________ @bpennerz

03-03-2018, 10:20 AM	#6
MuseChaser Feeling like thinking.... Join Date: Oct 2015 Drives: 2013 FR-S Location: CNY Posts: 1,664 Thanks: 1,664 Thanked 2,433 Times in 1,064 Posts Mentioned: 20 Post(s) Tagged: 0 Thread(s)	I bought my '13 FR-S from a dealership five hours and one state away simply because it was about $1500 less than anything I could find locally; one of their used, "Certified" cars. When I took it to my local dealership the first time for service (and after having the window-freezing issue), they intially denied knowledge of any TSB. Being the somewhat compulsive person I am, I furnished them with the TSB number and a printout. They have been great ever since. I am very nice, even when slight disagreements may arise, and so are all of their service folks up and down the entire chain. Perhaps just showing them the TSB? Toyota dealerships still service Scions.. should NOT be an issue in the slightest. __________________ Drive like everyone's life around you depends on it...

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03-03-2018, 08:10 AM	#2
JD001 Senior Member Join Date: Apr 2015 Drives: Subaru BRZ Location: UK Posts: 6,045 Thanks: 7,672 Thanked 6,207 Times in 3,485 Posts Mentioned: 25 Post(s) Tagged: 2 Thread(s)	I thought Scion = Toyota...

03-04-2018, 12:01 PM	#7
skogs Member Join Date: Apr 2017 Drives: GT86 2013 Location: Norway Posts: 55 Thanks: 13 Thanked 15 Times in 8 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Thanks guys, I'll print both Subaru and Scion's TSB. Hopefully they will agree to fix it.

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