My ohlins starts making wired noise~~~~HELP!!!!!!

[kkman]

Hi everyone

I'm a brz owner from China.

My ohlins is the old mi20 kit with 60 NM springs, bought and installed on June 2014.

Now the front starts making wired noise when driving on even slightly bumpy roads. The noise sounds like this " da da... da da... da da " like two metal is knocking.

I thought the front ohlins top mount may have problems, so I replaced it with the stock top mount yesterday, but the problem remains unsolved.

Anyone knows the reason, plz help!!!

also I contact the ohlins china, see what they have replied!!!!unbelieveable!!!!

SO I just send this email to Ohlins HQ (info@ohlins.se) DUNO if this is the correct email address....

Dear OHLINS

I'm a customer from China. I bought the ohlins R&T for my BRZ. However, it starts making wired noise like this sound " da da...da da...da da..“

My problem thread: http://www.ft86club.com/forums/showthread.php?t=103680

I can see that the ohlins usa have a great customer service system.

You just need to click on the OHLINS USA website, fill in the service form,etc. and you will get a proper Ohlins customer service.

However, there is nothing about customer service info on the Chinese dealer (GUSTO) website.

I contact with GUSTO salesman(GUSTO TECHNIK-SHENZHEN CITY), send him my ohlins part number. He just rely that he couldn't find my purchase history. I can not believe that ohlins dealer dont have sales records. Unbelievable!!!

I have to contact JIELI tuning shop where I bought my ohlins kit. I turns out that JIELI tuning shop got this kit from YUNHAI Auto tuning parts distributor who got this ohlins kit from GUSTO TECHNIK-SHENZHEN CITY .

The purchase history shows that the purchase date is 14th june 2014, which means I still have 2 month warranty left.

However, this gusto salesman claims that the warranty date depends on when YUNHAI Auto tuning parts distributor got this kit from GUSTO TECHNIK-SHENZHEN CITY. In my opinion, the warranty should depends on the customer's purchase date not distributor's purchase date. .....This is funny.

Furthermore, this salesman said that even this kit still has warranty. I should send this kit to YUNHAI Auto tuning parts distributor.I don't even know where is this distributor.

He also said that,first, they need to check my OHLINS KIT. If the top mount is broken, I need to pay, I understand this as this part is easy to break.
(You can find out in my thread , the problem is not in top mount, I replaced with the factory top mount, the noise is still there.)

BUT if the inside part of the strut has problem , I need to pay for repair costs, even if this kit has warranty!!!

I ask him what parts does this warranty cover. This man said that I should replace the oil everytime after I came back from track!!!!otherwise, you know....balabala....

Then, he said that only if the main strut or spring or other parts are cracked or detached, they will replace this for free.

WTF, People will die if these situation happened and DEAD man need no customer service!!!!!!!!!!!!!!!!!!!


This is so troublesome. I cant believe this is the Ohlins customer service quality!!!!!!


I choose ohlins because I count on Ohlins's reputation. It turns out to be a joke in Ohlins China!

The sad turth is GUSTO TECHNIK is the only Official Ohlins China dealer who can repair my Ohlins kit.

So, Please do not forward my email to Ohlins China GUSTO, I don't want them to find out who send this to Ohlins HQ

Looking forward to your reply.

Best regards

Kai From China

[go_a_way1]

Originally Posted by kkman

My ohlins is the old mi20 kit with 60 NM springs, bought and installed on June 2014.

Now the front starts making wired noise when driving on even slightly bumpy roads. The noise sounds like this " da da... da da... da da " like two metal is knocking.

I thought the front ohlins top mount may have problems, so I replaced it with the stock top mount yesterday, but the problem remains unsolved.

Anyone knows the reason, plz help!!!

sway bar link if its a da da over a single bump. It happens more at lower speeds then highway right? Go grab your front swaybar while the car is on the ground the shake it

[kkman]

This "da da...da da" noise will become bigger and frequent in the front if I use the softest setting which is 20 clicks.

[nickmerronesucks]

hate to say it, they are probably blown and need to be replaced/rebuilt. Or you could be lucky and it could just be another loose part.

[go_a_way1]

Originally Posted by kkman

This "da da...da da" noise will become bigger and frequent in the front if I use the softest setting which is 20 clicks.

Then it might not be a swaybar link. You also check the preload?

[kkman]

Originally Posted by go_a_way1

sway bar link if its a da da over a single bump. It happens more at lower speeds then highway right? Go grab your front swaybar while the car is on the ground the shake it

yes!it is much more noticable at lower speeds(15-25). My english is not every good. How can I grab and shake the swaybar while the car is on the ground?

many thanks

Kai

[kkman]

Originally Posted by go_a_way1

Then it might not be a swaybar link. You also check the preload?

preload is 2mm, I add 2mm which is 4mm, the noise still there.

[nickmerronesucks]

Originally Posted by kkman

yes!it is much more noticable at lower speeds(15-25). My english is not every good. How can I grab and shake the swaybar while the car is on the ground?

many thanks

Kai

turn the wheel to full lock and grab it.

[go_a_way1]

Originally Posted by kkman

yes!it is much more noticable at lower speeds(15-25). My english is not every good. How can I grab and shake the swaybar while the car is on the ground?

many thanks

Kai

Reach under just past the wheel to grab it, easy to get at where I circled it This one is aftermarket FYI, stock might be a little different.

[kkman]

Originally Posted by nickmerronesucks

hate to say it, they are probably blown and need to be replaced/rebuilt. Or you could be lucky and it could just be another loose part.

I still have 2 month warrany left, so if it blown the rebuild is free of charge?

[go_a_way1]

Originally Posted by kkman

preload is 2mm, I add 2mm which is 4mm, the noise still there.

Thats it? I have like 20-30mm preload up front (different coils though) but as long as it hasn't changed since the install your fine.

[kkman]

Originally Posted by go_a_way1

Thats it? I have like 20-30mm preload up front (different coils though) but as long as it hasn't changed since the install your fine.

I have spent around 20 days on solving this problem...headache

[kkman]

anyone had this problem ? any ideas? The Ohlins Chinese dealer is a piece of shit, they just ignore my request of repair.what should I do, I still have 2 months warranty!!!

[go_a_way1]

Originally Posted by kkman

I have spent around 20 days on solving this problem...headache

yeah it can be a pain sometimes haha!! it took me all weekend to findout one of my swaybar links came loose once