Auxiliary/USB port not working - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

AmyLynn · 02-13-2016, 03:35 PM

Hello all,

I'm hoping for some collective wisdom here. Just brought home a 2013 Subaru BRZ. I've combed the internet and tried everything we've found to no avail. The aux and usb port will not recognize ANY device. We've seen some similar threads in various forums but none of the suggestions we've come across so far (below) have worked.

-We've tried different devices and phones.
-We've tried having bluetooth both disabled and enabled.
-We've tried having both usb and aux plugged in at the same time and each alone.
-We've made sure the volume on the phone and car is up.
-We looked up the fuse but the owners manual says it would be the radio fuse and the radio is working fine.

The on-screen menu simply won't let us select "aux"- it is always greyed out. Any other ideas to try?

lbroskee · 02-13-2016, 05:10 PM

Check to see if the plug is connected to back of radio AND back of the ports

P3tras · 02-15-2016, 05:55 PM

I remember one member had this issue and solution was very simple. Disconnect battery, wait couple minutes and then reconnect it.

If that will not help, remove head unit bezel and there will be 4 screws holding head unit itself. Then you will be able to remove it and check if all connectors are plugged in. Wiring from USB port goes directly to head-unit (AUX connects to other harness).

AmyLynn · 02-16-2016, 09:15 PM

Thanks for the tips!

I disconnected the battery and waited about 15 minutes before reconnecting it and it didn't do the trick.

The car still has a couple of months left on the factory warranty, so I'm going to let Subaru have a look at it and see what they have to say before I start taking things apart myself.

Nonexistent · 02-16-2016, 10:24 PM

Quote:

Originally Posted by lbroskee

Check to see if the plug is connected to back of radio AND back of the ports

This helped for me and I just got the car last week. Weird how a brand new 2016 didn't have the USB plugged in to the back of the head unit.

AmyLynn · 02-17-2016, 09:32 PM

Took it to Subaru today and they said there was a short in the wiring.
I'm going to take it back in a couple of days and get it fixed.
Glad I still have some warranty left :P

Thanks again for the suggestions

Foxystyle · 02-18-2016, 12:39 AM

Hopefully Subaru does warranty it, either way good news. I have the same issue with mine. I watched a review on youtube about the frs/brz and it turns out there is a particular connector with a pig tail that connects into the aux and usb for the icons to not be grayed out and for ipod/aux connectivity.

02-13-2016, 03:35 PM	#1
AmyLynn Junior Member Join Date: Feb 2016 Drives: Subaru BRZ Location: Charleston, SC Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Auxiliary/USB port not working Hello all, I'm hoping for some collective wisdom here. Just brought home a 2013 Subaru BRZ. I've combed the internet and tried everything we've found to no avail. The aux and usb port will not recognize ANY device. We've seen some similar threads in various forums but none of the suggestions we've come across so far (below) have worked. -We've tried different devices and phones. -We've tried having bluetooth both disabled and enabled. -We've tried having both usb and aux plugged in at the same time and each alone. -We've made sure the volume on the phone and car is up. -We looked up the fuse but the owners manual says it would be the radio fuse and the radio is working fine. The on-screen menu simply won't let us select "aux"- it is always greyed out. Any other ideas to try?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Replacement Auxiliary Panel With Momentary Switches	Stang70Fastback	Cosmetic Modification (Interior/Exterior/Lighting)	3	08-26-2015 05:42 PM
USB Port Not Working	M12Power	Electronics \| Audio \| NAV \| Infotainment	2	04-17-2015 03:21 PM
Auxiliary Switches	boredom.is.me	Cosmetic Modification (Interior/Exterior/Lighting)	21	07-27-2014 06:38 AM
help! 12v port not working	brichard0625	Issues \| Warranty \| Recalls / TSB	9	11-20-2013 01:32 AM

02-15-2016, 05:55 PM	#3
P3tras Senior Member Join Date: Nov 2014 Drives: Subaru BRZ '13 WRB Location: Lithuania Posts: 202 Thanks: 33 Thanked 92 Times in 56 Posts Mentioned: 3 Post(s) Tagged: 0 Thread(s)	I remember one member had this issue and solution was very simple. Disconnect battery, wait couple minutes and then reconnect it. If that will not help, remove head unit bezel and there will be 4 screws holding head unit itself. Then you will be able to remove it and check if all connectors are plugged in. Wiring from USB port goes directly to head-unit (AUX connects to other harness).

02-16-2016, 09:15 PM	#4
AmyLynn Junior Member Join Date: Feb 2016 Drives: Subaru BRZ Location: Charleston, SC Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Thanks for the tips! I disconnected the battery and waited about 15 minutes before reconnecting it and it didn't do the trick. The car still has a couple of months left on the factory warranty, so I'm going to let Subaru have a look at it and see what they have to say before I start taking things apart myself.

02-17-2016, 09:32 PM	#6
AmyLynn Junior Member Join Date: Feb 2016 Drives: Subaru BRZ Location: Charleston, SC Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Took it to Subaru today and they said there was a short in the wiring. I'm going to take it back in a couple of days and get it fixed. Glad I still have some warranty left :P Thanks again for the suggestions

02-18-2016, 12:39 AM	#7
Foxystyle Member Join Date: Aug 2015 Drives: FRS / S13 Location: Socal Posts: 23 Thanks: 1 Thanked 10 Times in 9 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Hopefully Subaru does warranty it, either way good news. I have the same issue with mine. I watched a review on youtube about the frs/brz and it turns out there is a particular connector with a pig tail that connects into the aux and usb for the icons to not be grayed out and for ipod/aux connectivity.

User Name		Remember Me?
Password