Anyone else's pedals fall apart?

[Eski]

This whole thread makes me


Being an employee at a Subaru dealer I can assure you that tech's don't just test drive cars and put extra miles on them for the hell of it. No offense but there are many other, funner cars to drive on the lot than the twins. Also it has the starting and ending mileage on the RO and if the car doesn't need a test drive then the service writers would notice the difference so i'm pretty sure that's not true that you gained 50 miles on a service that was probably just an oil change. Maybe you miss-read your odo?

As soon as your car comes in for service the service writer puts all the plastic in the car then drives it into the shop for the assigned tech. I can't speak for all dealers but I know Subaru is held to the same standard nation wide and when a tech makes a mess inside a customer vehicle here, the dealer pays for the fix.

Also the last step in the service process is detail so i'm not sure how cars come out with smudges. Once the car is done the service writer goes over your entire vehicle as well because they don't get paid if they get a bad review on the follow up survey so why would they let your car go back to you in a mess? Just doesn't make sense. With that being said tho, I cannot speak for all Subaru dealers but we are a united team and are all held to the same standards to I can't see it being much different anywhere else.

[cycleboy]

Originally Posted by Eski

As soon as your car comes in for service the service writer puts all the plastic in the car then drives it into the shop for the assigned tech. I can't speak for all dealers but I know Subaru is held to the same standard nation wide and when a tech makes a mess inside a customer vehicle here, the dealer pays for the fix.

Also the last step in the service process is detail so i'm not sure how cars come out with smudges. Once the car is done the service writer goes over your entire vehicle as well because they don't get paid if they get a bad review on the follow up survey so why would they let your car go back to you in a mess? Just doesn't make sense. With that being said tho, I cannot speak for all Subaru dealers but we are a united team and are all held to the same standards to I can't see it being much different anywhere else.

My issue isn't with Subaru, but the Toyota dealer I bought the car from. Also, it isn't just that the tech screwed up, but that the service manager and corporate had zero response when I complained via email and the survey they sent me. Now, email and a survey may not be the best way to complain and it's possible they would've responded had I called them or showed up in person, but what's the point of sending a "how'd we do" email or survey if you aren't going to do anything with it?

This is the summary from 1 visit (my second "free" oil change):

1. Had to wait in long line despite appt. Made me late for work.
2. Car was ready 4-5 hrs after it was supposed to be and calls about the ETA were either not answered or gave wrong estimates of when it would be done. Made me have to sit around doing nothing for hours since I had no car and live 40 miles away.
3. Oil was spilled all over the top of my engine and the engine bay. I spent 3+ hours cleaning it and there's still some on the engine that I can't get to.
4. The drain plug was put in so tight that when I went to do the next change myself, I had to destroy the plug with vise grips in order to get it out.
5. There was $1200 in paint/body damage to the passenger's side quarter panel & bumper. I can't prove this was at the dealer because I didn't see it until I left work that day, but I REALLY doubt someone I work with did it and didn't say so. I've worked here for 23 years and know the people who parked near me quite well.

I didn't even mention 4 & 5 to them as 4 hadn't happened when I sent the responses and 5 I couldn't prove and didn't want to get into a pissing match.

[FRSBRZGT86FAN]

I'm getting my car fixed with an ecu issue tomorrow:[ame="https://www.youtube.com/watch?v=fz2ZW3Kw3XQ"]SCION FR-S Bad Dealership Service Experience - Burnout Revenge! - YouTube[/ame]






That is my fear when bringing it in....

[JS + BRZ]

My Subaru dealership overtqed the shit out of my wheels when I took it in for the free engine oil change and general inspection.

It's not too bad though. That dealership has some cool sales people and I like the vibe there.

[Eski]

Originally Posted by JS + BRZ

My Subaru dealership overtqed the shit out of my wheels when I took it in for the free engine oil change and general inspection.

It's not too bad though. That dealership has some cool sales people and I like the vibe there.

That's an odd thing to do, but i guess if you had to choose, over is better than under.

My dealership has one of the youngest sales teams in the nation and we try to keep a good vibe going with everyone no matter what age or race.

[strat61caster]

Originally Posted by Eski

Also the last step in the service process is detail so i'm not sure how cars come out with smudges.

http://www.ft86club.com/forums/showthread.php?t=64180

http://www.iwsti.com/forums/gr-exter...irl-marks.html

http://www.iwsti.com/forums/gr-exter...d-new-sti.html

http://www.detailingbliss.com/topic/...and-opti-coat/

[Eski]

Originally Posted by strat61caster

http://www.ft86club.com/forums/showthread.php?t=64180

http://www.iwsti.com/forums/gr-exter...irl-marks.html

http://www.iwsti.com/forums/gr-exter...d-new-sti.html

http://www.detailingbliss.com/topic/...and-opti-coat/

3 are pre delivery issues. Capitol hill however is another story. Can't say my dealership has ever had that issue and i hope whoever did that was let go.

I said that we're only human and not everyone is perfect but these 4 are very poor jobs done by people who clearly didn't give a fk. The truck drivers that deliver cars are not part of the dealership, and as such are only required to get the vehicle to the dealer in one piece and can possibly do damage unknowingly or just keep quiet But at the same time the 3 that got their cars then complained about swirls and such after should have
1. had a better salesperson to fully go over the vehicle with the customer during the delivery process
and 2. looked over the vehicle themselves in every detail before leaving the lot. I would never just get in my car after any service or pick up without fully looking over the car, and i would not take delivery of a vehicle with any damage or concerns.

All in all these are 4 out of hundreds of thousands of people who get their cars serviced, detailed or whatever. The % of damaged vehicles comes down to pure negligence and it takes people complaining and coming back to get those irresponsible people fired.

[strat61caster]

Originally Posted by Eski

1. had a better salesperson

All in all these are 4 out of hundreds of thousands of people who get their cars serviced, detailed or whatever.

Can you explain how I can 'have a better salesperson'? I tried for several months and failed.

Googling "subaru dealership swirl detail damage" returns 3.2 million results, the phrase "dealership damaged car" returns 934k results, you'll excuse me for not parsing through all of them I'm sure, but there are certainly many more than "4" cases.

Defending all dealerships is a loosing battle, promoting your own is something it sounds like you enjoy doing but you won't be convincing me any time soon.

[Eski]

Originally Posted by strat61caster

Can you explain how I can 'have a better salesperson'? I tried for several months and failed.

Googling "subaru dealership swirl detail damage" returns 3.2 million results, the phrase "dealership damaged car" returns 934k results, you'll excuse me for not parsing through all of them I'm sure, but there are certainly many more than "4" cases.

Defending all dealerships is a loosing battle, promoting your own is something it sounds like you enjoy doing but you won't be convincing me any time soon.

All you have to do is tell your salesperson you want to work with someone else or ask for the manager.

However, I admit I was wrong. I just take pride in my work and I let it get the best of me.

[stevesnj]

Originally Posted by projek_01

7800kms on the car. No hardcore racing/shifting. Kind of funny how poorly assembled it is. Thinly placed glue just peeled off.

I want to bring it in for warranty but don't trust the dealership doing anything on my car. They stripped the overpipe lugs when they installed the block heater which took me a day to remove and rethread

The pedals are under warranty? If they are you take that pic and email to the dealer service manager and say you want a REPLACEMENT pedal not repaired. When the pedal arrives have them install it or you can but this is the chinese part maker not assembling it correctly. I wouldn't d anything to the car that is covered under warranty. Silly to put out even $1 when free is cheaper. :P

[FRSBRZGT86FAN]

Originally Posted by Eski

All you have to do is tell your salesperson you want to work with someone else or ask for the manager.

However, I admit I was wrong. I just take pride in my work and I let it get the best of me.

And that's the problem you're not acknowledging the issue you just assume that it's only a few bad eggs when its a massive amount of eggs

[JS + BRZ]

Originally Posted by Eski

That's an odd thing to do, but i guess if you had to choose, over is better than under.

My dealership has one of the youngest sales teams in the nation and we try to keep a good vibe going with everyone no matter what age or race.

Yeah. Other than that issue, my dealer has been great.

Subaru Pacific in Torrance.

[grinerizer]

Perhaps hiring employees who care isn't the norm? My team is amazing. I know that, and my customers appreciate it.

If your shit breaks in Florida, don't hesitate in contacting me.

[FRSBRZGT86FAN]

Originally Posted by strat61caster

This applies to most major manufacturers, especially the ones that sell very boring appliance vehicles: Toyota/Scion, VW, Honda, most of the dealerships for Ford/Chevy/Dodge that never see a Hellcat or C7 or GT350.



There are probably a million cars that have gotten a botched PPI, even for the FR-S there was a debacle about these rubber plugs that go in the rockers that are left open during shipping and need to be closed off when delivered to the customer so they don't fill with crap and rust from the inside out. (I'm too lazy to find more than one thread so here's google's first result).

http://www.ft86club.com/forums/showthread.php?t=14993

A few months back I witnessed a brand new Camaro SS roll off the dealership lot and the very next day the lugnuts started to come off, they weren't properly torqued. That dealership literally could have killed people due to their negligence. You typically expect when buying a brand new car you don't have to finish putting it together right? Spring rubbers still installed, dead batteries, improperly inflated tires, even a poor detail job can 'ruin' a vehicle before a customer ever opens the door.

http://forums.vwvortex.com/showthrea...ve-Strut-Pucks
http://forums.vwvortex.com/showthrea...826&viewfull=1

You really are lucky, I called three dealerships about a coil pack check engine light and reflashing my ECU (to fix the injector seal detonation issue). One didn't return my call, one just wanted to schedule a 4 hour appointment without discussing details, and the third said it would take at least two trips to fix the coil pack (one to diagnose, order part, return to replace) and they probably wouldn't fix it it if the check engine light wasn't on and they would only reflash if they could replicate the 'problem' on the TSB (which called for an idle dip the symptom). Since I have no idle dip anymore I'm waiting until I'm out of warranty to get a tune, I ordered the coil pack for $120 and replaced it in the evening in about 2 hours. Toyota can suck my engine if it blows up and I have half a mind to not bother and rebuild it myself even if it happens under warranty, if I'm out of warranty you bet your ass they aren't getting a nickel from me.

Sorry, touchy subject with me.

Dodge is different though I know from a friend who owns a scat pack, some are SRT certified others are not and will redirect to one that is if you purchase a vehicle from them