Anyone else's pedals fall apart?

[projek_01]

7800kms on the car. No hardcore racing/shifting. Kind of funny how poorly assembled it is. Thinly placed glue just peeled off.

I want to bring it in for warranty but don't trust the dealership doing anything on my car. They stripped the overpipe lugs when they installed the block heater which took me a day to remove and rethread

[aagun]

super glue

[grinerizer]

Super glue would work, but for something that is covered under warranty, your dealer should be able to handle it.

That said, if you have issues trusting them with something as simple as a pedal, perhaps it's time to find another dealer?

[Pacific Auto]

Always avoid going to dealerships if possible.

If you can fix is yourself, do it.

[aagun]

dealerships = headache
super glue = 1 $

[grinerizer]

As a Certified Subaru Service Consultant, the mood of this thread breaks my heart.

[carma143]

I trust Subaru dealers more than Scion dealers at this point

[adamg]

Originally Posted by grinerizer

As a Certified Subaru Service Consultant, the mood of this thread breaks my heart.

your just part of a stereotype problem. imagine how cops feel, nobody likes them right now

[zc06_kisstherain]

Originally Posted by grinerizer

As a Certified Subaru Service Consultant, the mood of this thread breaks my heart.

not every tech guy is stupid, but not taking care of cars like they owned is the problem we have. there're are some good and knowledgeable guys for sure and i used to know few when i owned my RSX-S back in time and went there and look for specific that person to work on stuff that i cannot do. (like ECU key matching)

I also do not go to dealership if i can fix it myself..
I just dont want to deal with wasting my time sitting there wait for more than 1 hour for oil change and other simple visual inspection.

[N1rve]

When I read the the title... I imagined this...



^
That's a GTR Pedal.

[sprintertrueno86]

Originally Posted by N1rve

When I read the the title... I imagined this...

[IMG]http://i990.photobucket.com/albums/af25/RVNX/BrokenPedal.png[

^
That's a GTR Pedal.

Now THAT is a problem.

[Impureclient]

I wish my problems included a GTR pedal falling off.

[Fastbrew]

Originally Posted by grinerizer

As a Certified Subaru Service Consultant, the mood of this thread breaks my heart.

The reality is that Subaru America is not equipped to handle the service of their performance car platforms. The best we can hope is that there is adequate quality in the platform and then we can take it from there in our own garages and in the shops of dedicated tuners.

There is no excuse for this other than Subaru does not treat our cars as well as a dedicated, established shop. Their livelihood is firmly rooted in their reputation for good work. Subaru really doesn't seem to care after the sale is made. Sure, they will try to get us to come in but it becomes obvious that the experience is different at a real shop. When we bring up an issue - a real shop listens. At most dealerships - the first reaction is to deny/deny/deny or blame.

I am constantly under the impression that employees at the dealerships want nothing more than to be right. To show that they know more than the owners. The problem is - in many cases - they do not. At least at a real shop, the mechanics know their stuff and teach us. They own the cars we drive and know them inside out. The service guys I run into at Subaru don't actually play with the toys at the level many of us do.

I have taken my car to the dealership a few times. Mostly to park while I run in to get coolant, filters, that kind of thing. Subaru folks come out of the building and look at my BRZ like it's from mars. They want to see all the mods and they are excited. Think about that for a second - it means they haven't seen a ton of mods. When I take it to a real shop - they are appreciative but - they have seen it a zillion times and way over the top of my mods. They all own cars with more HP, more sizzle, better tunes etc. This is because they are truly passionate about modding/tuning.

(Back to the dealership) There is that horrible moment when your car disappears somewhere out of sight to be worked on by some random person. I am much more comfortable meeting the mechanics, getting to know them, having them know my car and knowing that they take pride in the work. That we share similar ideas of what constitutes attention to detail and quality work. It is more than just a set of goals or blurbs from a corporate manual - it is a way of life.

Not all of us have the time and equipment to do major modifications but you guys aren't anywhere near the independents or serious home mechanics. I don't even trust the Subaru dealership to change my oil correctly let alone changing a clutch.

If there is one thing that Subaru can do to gain our trust - warranty your work and find a better way to service our crowd - the platform was built to modify - so - support us in that. Otherwise - stick to spending money on R/D and base car production. We all love you for that!

The day I see a special set of bays at a Subaru shop with an employee parking lot full of tuned subies - that is the day I might be open to taking a spin through. Subaru has separated the line-up of cars - you need to separate the maintenance as well. Open true mod shops and do business like the independents. I think the Subie folks need to take a trip out to some of the local, successful tuner shops and see what makes them different. Instead of sending us lame birthday cards asking us to come in to get an oil change - throw a monthly BBQ/drive in and invite some interesting people to speak.

Anyway - like I said - don't sweat it too much. We all love the cars but Subaru could really wake up and grow in the service area. We are different than a grandma and her Outback. Well, most of us

[Tcoat]

Originally Posted by adamg

your just part of a stereotype problem. imagine how cops feel, nobody likes them right now

And the elitist "I know more that any trained and licensed tech" or "I want to interpret the law this way so cops are wrong" mentality that seems to draw many people to forums.
Ya, service guys will screw up every once in a while but so can an owner working on his own car. Of course with some owners, as soon as they screw up it is somehow the car's quality or somebody else that they blame because it can't possibly be their fault.
Not taking a car in for valid warranty work because you don't trust the dealer is just foolish. If they screw something up then they have to fix it not you.