Toms Tail light owners

[MokSpeed]

Originally Posted by extrashaky

What OEM tail lights are supplied by Depo? I was not aware of any auto manufacturer that used them for original equipment.

An auto body guy I know said they order Depo knock-offs for the cars they repair and frequently have to send them back for quality issues. The insurance companies are willing to accept them as "OE equivalent," but they're not.

The Altezza/IS200/IS300 platform had factory tail lights supplied by DEPO. Just the first one off the top of my head.

[Kostamojen]

Originally Posted by Koa

JDM all-red TOM's owner here chiming in to say quality and fitment are 100%.. perhaps this is only a clear issue?

So far it does look that way.

[brokedrifter]

Jdm all red version here. No issues.

[Foobar]

USDM Reds (non-DOT version) here - no issue.

Sent from my Nexus 5 using Tapatalk

[86SPEED]

Originally Posted by Foobar

USDM Reds (non-DOT version) here - no issue.

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How do you have USDM non DOT ones ? Black market?

[Foobar]

Originally Posted by fteightysix

How do you have USDM non DOT ones ? Black market?

They were the ones that came out before they had DOT. Most likely JDMs that were wired for USDM but they were advertised as warrantied and sold by an authorized Tom's USA dealer.

http://www.ft86club.com/forums/showthread.php?p=1017833

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[JPxM0Dz]

Originally Posted by fteightysix

Hello as one of the larger Toms sellers in the states I would like to ad some honest feedback.

I will admit we have seen this a few times - nothing to be alarmed about I would say out of 200 units it is seen on maybe 1 every so often. agian it has been very very minor.

Im wondering if you bought these stateside or in AUS. In the USA we are not "supposed" to ship Toms outside the US. TOMS lights are manufactured by Depo a high quality OE supplier and MFG - Most everyone already knows this They also Manufacture 2-3 other taillight that are in our market for FRS.

The US warranty procedure for TOMS and Buddy Club is...

-Call AAI Motorsports and talk to Albert - They would like to deal with all warranties in house and can assist anyone that purchases these from an authorized direct dealer of the Toms products. We are one of a handful of authorized dealers. If any of our customers have problems and are within the warranty from them you will simply need to call or email them and have a proof of purchase and they will get you handled (we never had anyone call back with an issue after they know how to get it handled) - We always advise any of our customers if they run into a roadblock or feel they are not getting the customer service they expect to please call us back so we can assist if needed.

Now if you purchased your product in another country they might have a different procedure.

This is why it is important to not buy from sources that are not authorized direct dealers -

Thanks

Is the manufacturer aware of these issues? If and when you replace these under warranty, does the customer just get another set that has the potential to produce the same results or will they get a set from a new batch with known issues already addressed?

[JPxM0Dz]

Anyone with clear Toms and this issue, can you confirm your model number please...
Mine are the 81500-TZN63 - JDM Clear E Mark Certified

[bgurk]

Originally Posted by fteightysix

Hello as one of the larger Toms sellers in the states I would like to ad some honest feedback.

I will admit we have seen this a few times - nothing to be alarmed about I would say out of 200 units it is seen on maybe 1 every so often. agian it has been very very minor.

Im wondering if you bought these stateside or in AUS. In the USA we are not "supposed" to ship Toms outside the US. TOMS lights are manufactured by Depo a high quality OE supplier and MFG - Most everyone already knows this They also Manufacture 2-3 other taillight that are in our market for FRS.

The US warranty procedure for TOMS and Buddy Club is...

-Call AAI Motorsports and talk to Albert - They would like to deal with all warranties in house and can assist anyone that purchases these from an authorized direct dealer of the Toms products. We are one of a handful of authorized dealers. If any of our customers have problems and are within the warranty from them you will simply need to call or email them and have a proof of purchase and they will get you handled (we never had anyone call back with an issue after they know how to get it handled) - We always advise any of our customers if they run into a roadblock or feel they are not getting the customer service they expect to please call us back so we can assist if needed.

Now if you purchased your product in another country they might have a different procedure.

This is why it is important to not buy from sources that are not authorized direct dealers -

Thanks

Hi there, Tom's are being sold by a number of sellers in Australia. They are all manufactured in Taiwan and marked as DEPO.

I am yet to figure out if the so called 'manufacturer scar' is true and should be flagged by DEPO as a defect or is it melting plastic which could make it a hazard.

[Kostamojen]

Originally Posted by bgurk

I am yet to figure out if the so called 'manufacturer scar' is true and should be flagged by DEPO as a defect or is it melting plastic which could make it a hazard.

It wasn't melted when I recieved mine If that helps you make sense of it.

[Nu_era]

Wouldn't want anybody to neglect a fire issue. But it appears to be a manufacturer defect and I was only recommending the vinyl as a correction for the issue visually. I want to by these TOM's for my other FR-S as I have a set of TOM's JDM Reds on a Whiteout. Best of luck resolving this OP.

[Kostamojen]

I'm having a horrible time so far dealing with having mine replaced...

Its been a week and a half and its just a back and forth with "Albert" about this whole thing, very frustrating so far.

[eSOLOR]

Originally Posted by Kostamojen

I'm having a horrible time so far dealing with having mine replaced...

Its been a week and a half and its just a back and forth with "Albert" about this whole thing, very frustrating so far.

Do they not wanna send you a replacement? They sent me one within a few days.

[Kostamojen]

Originally Posted by eSOLOR

Do they not wanna send you a replacement? They sent me one within a few days.

All I'm getting are emails asking for a piece of information at a time. Nothing about sending a replacement yet or anything so far, and its like I send an email and wait a day... get a reply, send email... wait another day or two, get a reply. I've gotten more help from FTEightysix so far than I have from the company.