When you have a problem with a vendor

[Tcoat]

I hate it when I have a problem with a Bender!

[Koa]

Originally Posted by 2much

what is it that I heard a while ago... consumer printer ink is the second most valuable liquid on the planet per unit of weight?

Very much so- it is literally powdered plastic. I don't care about their "proprietary mix"... We at West Coast Paper Company have been around since 1930 serving the West Coast and specifically NW region in seven states and started off as a printing business before moving into distribution of industrial and office supplies/equipment. It's absurd, almost a racket, how low tech and un-proprietary these goods are. :'(

[Tcoat]

Originally Posted by Koa

We at West Coast Paper Company have been around since 1930 serving the West Coast and specifically NW region in seven states '(

Dude is that your letter head?

[Defuser]

Dunder Mifflin

[SurfAndSand]

I've had a bad experience with a vendor here. It happens, you get over it, they go on doing business.

I understand that there are some consumers who think they're entitled to everything as a consumer, but at the same time, a business has a responsibility to stand behind their product and service to a reasonable degree.

[Koa]

Originally Posted by Tcoat

Dude is that your letter head?

Yes it is

(back of my card, pic taken with a potato)

[Tcoat]

Originally Posted by Koa

Yes it is

(back of my card, pic taken with a potato)

Close enough!

[LucidMomentum]

Originally Posted by SurfAndSand

I've had a bad experience with a vendor here. It happens, you get over it, they go on doing business.

I understand that there are some consumers who think they're entitled to everything as a consumer, but at the same time, a business has a responsibility to stand behind their product and service to a reasonable degree.

This. I used to buy and resell stuff on Amazon to help cover college expenses. If I ever got a return request that was valid, I took care of it and had no qualms about it.One day, this guy sends me a return request for a GPU I sold. That's fine, I tell him. Mail it back and I'll refund the money. He then tells me that the GPU is not in Florida like the order said, but it was in South America. He didn't want to lose money on shipping it back, so I paid for the shipping and a bit extra for his trouble.For the next 6 months he'd email me weekly asking why he hadn't gotten the money. I had proof that Amazon processed the return, charged me for it, and sent it out. Every time he emailed me I'd tell him the same thing, and to file a report with Amazon if it still hadn't shown up. He had the gall to tell them I didn't communicate with him at all and they were looking into it. The next day he said he got the money, but no one from Amazon ever contacted me about it.Also, the GPU was busted up in the return shipping, so I couldn't even find something to do with it. If my job was to deal with people like this all of the time, I'd probably be in a deep depression. So I try to be as nice as I can to vendors, even when I have an issue.

[ZionsWrath]

Originally Posted by Freetime

If you have problems with many vendors...maybe the common denominator is you

lmao, exactly this

At my work people draw blood. There is a phrase "difficult stick" for patients you have a hard time to find veins to draw blood or put IV lines.

So when I see people who frequently use that phrase I tell them: If you always have a lot of difficult sticks, maybe you don't know how to use a needle?

[tyrantcf]

I work in retail and after several years I am convinced that many many people have a problem with self entitlement. I'm all for vendors/companies holding up their agreements, but thats all I expect from them.

ie: If I was sold a printer with zero warranty and it broke, I wouldn't expect that company to send me a brand new one for nothing.

[SurfAndSand]

Originally Posted by LucidMomentum

...So I try to be as nice as I can to vendors, even when I have an issue.

I always try to be nice and reasonable as well, even when they start getting upset. You never know if they had to deal with a difficult situation before you, and they're already on guard - I mean, I run a business myself (as a photographer also), and any time you have a business dealing with people...well, life is like a box of chocolates...

[Ammunition]

Originally Posted by 2much

900 dollars for ink. what the fuck.

AFAIK oz for oz, printer ink is more expensive than human blood, or something like that - pretty ridiculous lol

[nooserbtf]

Our wide format ink cartridges cost around 200 a piece. There are 8 cartridges, one for each color. Our digital press toner runs about 1200 per color. We can easily go through two of those a day when busy. Crazy money. Not to mention the cost of parts for these dang machines. The one year warranty on the digital press cost 80k... press was 800k...

[extrashaky]

Originally Posted by tyrantcf

I work in retail and after several years I am convinced that many many people have a problem with self entitlement. I'm all for vendors/companies holding up their agreements, but thats all I expect from them.

ie: If I was sold a printer with zero warranty and it broke, I wouldn't expect that company to send me a brand new one for nothing.

Just because a merchant doesn't have an express warranty does not mean you don't have a warranty on the merchandise you buy. In the US, the Uniform Commercial Code says that products sold by merchants under normal circumstances carry an implied warranty of merchantability, which means the product has to be fit for its intended purpose. If it's not, the merchant is held responsible regardless of whether they published a warranty with the product.

Rarely do you have a product with "zero warranty." If you buy a printer from a merchant under normal circumstances, use it normally for a week and it breaks, that printer was obviously not fit for its intended purpose. If the merchant says, "Sorry, we don't carry a warranty on those printers," your response should be "Bullshit! You will repair or replace this printer at no cost to me." Then you consider all the courses of action noted in the OP's post.

The only way a merchant gets out of the implied warranty is to conspicuously disclaim it before the sale. They can't just say it's sold "as is." They have to specifically state that they are disclaiming the warranty of merchantability. But some states do not allow the warranty of merchantability to be disclaimed, so not even a disclaimer is foolproof.