Circuit motorsports/ BRZ-parts.com lousy service STAY AWAY - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Mikem53 · 05-06-2014, 08:20 AM

I purchased some mirrors thru circuit motorsports.net / BRZ-parts.com last month.. Waited for two weeks BEFORE I got a tracking number for my shipment. Tracking number showed INVALID so I sent them a email. Days later I received a message back saying they gave me the wrong tracking info.
The NEW tracking info showed the item was just now being shipped!
So over 3 weeks now and the item is now just being shipped because I sent them a note!! No rush on the item or anything to make it right.. Total BS.. STAY away..

King Tut · 05-06-2014, 09:46 AM

Quote:

Originally Posted by Mikem53

I purchased some mirrors thru circuit motorsports.net / BRZ-parts.com last month.. Waited for two weeks BEFORE I got a tracking number for my shipment. Tracking number showed INVALID so I sent them a email. Days later I received a message back saying they gave me the wrong tracking info.
The NEW tracking info showed the item was just now being shipped!
So over 3 weeks now and the item is now just being shipped because I sent them a note!! No rush on the item or anything to make it right.. Total BS.. STAY away..

My advice is to contact Tristan @Circuit Motorsports through PM. Did the website give any indication if the part was in fact in stock or would be shipped any sooner than 3 weeks? I ordered multiple times from them through contacting them on here in a PM. Perhaps he can fill in the information on what happened.

Fizz · 05-06-2014, 11:37 AM

That's odd. I've ordered stuff from them a few times, and had the items shipped all the way to Australia without issues. I usually PM them directly to place an order, and the communication and service has been excellent.

evomike · 05-06-2014, 11:50 AM

Quote:

Originally Posted by King Tut

My advice is to contact Tristan @Circuit Motorsports through PM. Did the website give any indication if the part was in fact in stock or would be shipped any sooner than 3 weeks? I ordered multiple times from them through contacting them on here in a PM. Perhaps he can fill in the information on what happened.

its most likely this some parts are not in stock and take some time to get

Mikem53 · 05-06-2014, 12:02 PM

Quote:

Originally Posted by King Tut

My advice is to contact Tristan @Circuit Motorsports through PM. Did the website give any indication if the part was in fact in stock or would be shipped any sooner than 3 weeks? I ordered multiple times from them through contacting them on here in a PM. Perhaps he can fill in the information on what happened.

I got the shipping notice a couple of weeks ago. Tried tracking it and it was invalid. So I contacted them weeks later and then all of a sudden I get a new tracking number and it was just shipped that day.. I doubt they would have shipped at all if I didn't write them and have them look into it. And yes it was in stock according to the website

ZOMBRZ · 05-06-2014, 12:17 PM

I've ordered from them a few times as well and haven't had any issues. The communication was great. Although one time I made a purchase never got the email that my package was shipped. So 3 days later I PMed them on here and he gave me the tracking number. It turned out I was receiving the package that same day.

Maybe you just had a bad experience? Happens to every company. Or possibly the item you ordered was backordered and it shipped directly from the manufacturer.

King Tut · 05-06-2014, 12:23 PM

Quote:

Originally Posted by Mikem53

I got the shipping notice a couple of weeks ago. Tried tracking it and it was invalid. So I contacted them weeks later and then all of a sudden I get a new tracking number and it was just shipped that day.. I doubt they would have shipped at all if I didn't write them and have them look into it. And yes it was in stock according to the website

Your statement makes it sound like they were trying to scam you and never intended to ship the product unless you contacted them. I find that hard to believe, but I would like to hear their side of the story. Mistakes do happen and things do fall between the cracks even at the best companies in the world.

Mikem53 · 05-06-2014, 01:40 PM

Quote:

Originally Posted by King Tut

Your statement makes it sound like they were trying to scam you and never intended to ship the product unless you contacted them. I find that hard to believe, but I would like to hear their side of the story. Mistakes do happen and things do fall between the cracks even at the best companies in the world.

I never said I was being scammed. I posted my buying experience with them.
Thought it could have been handled better than it was.. No need for you to come to that conclusion. Just posting my buying experience with them in the appropriate forum.
And I stand by my statement that if I didn't contact them my item would not have shipped..

Mikem53 · 05-06-2014, 01:48 PM

Quote:

Originally Posted by King Tut

Your statement makes it sound like they were trying to scam you and never intended to ship the product unless you contacted them. I find that hard to believe, but I would like to hear their side of the story. Mistakes do happen and things do fall between the cracks even at the best companies in the world.

And where do you see the word scam or any resemblance of it in my title or posts? I'm glad you want to hear there side of the story... I'll sleep better now..

King Tut · 05-06-2014, 01:53 PM

Quote:

Originally Posted by Mikem53

And I stand by my statement that if I didn't contact them my item would not have shipped..

That is the definition of being scammed, when you send money for a product and don't receive it.

King Tut · 05-06-2014, 01:56 PM

Quote:

Originally Posted by Mikem53

I'm glad you want to hear there side of the story... I'll sleep better now..

I don't care how you sleep at night. You posted a review advising people stay away from Circuit Motorsports, so I would like to hear their side of the story. Figured I would add their +26 iTrader rating:

http://www.ft86club.com/forums/itrader.php?u=7603

Mikem53 · 05-06-2014, 04:45 PM

Quote:

Originally Posted by King Tut

That is the definition of being scammed, when you send money for a product and don't receive it.

OH BS.. thats not how I stated it.. quit dramatizing shit..

Mikem53 · 05-06-2014, 04:47 PM

Quote:

Originally Posted by King Tut

I don't care how you sleep at night. You posted a review advising people stay away from Circuit Motorsports, so I would like to hear their side of the story. Figured I would add their +26 iTrader rating:

http://www.ft86club.com/forums/itrader.php?u=7603

I said stay away.. lousy customer service.. try reading the title and post next time. Not my problem if you dont see it that way.. im sure if it was your stuff.. it would be different..
I know what I was saying and didnt need your inflated sensationalism to start something .. theres enough of that on here already.

tonystewart · 05-06-2014, 04:55 PM

Sorry to hear of your poor experience Mikem53
I've had nothing but success, outstanding service, great pricing on parts, and fought for me to get a refund from a questionable manufacturer.
Tristan gets a thumbs up from me

05-06-2014, 08:20 AM	#1
Mikem53 Senior Member Join Date: Apr 2013 Drives: FR-S 6MT Location: Somewhere in Space Posts: 1,565 Thanks: 500 Thanked 882 Times in 433 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	Circuit motorsports/ BRZ-parts.com lousy service STAY AWAY I purchased some mirrors thru circuit motorsports.net / BRZ-parts.com last month.. Waited for two weeks BEFORE I got a tracking number for my shipment. Tracking number showed INVALID so I sent them a email. Days later I received a message back saying they gave me the wrong tracking info. The NEW tracking info showed the item was just now being shipped! So over 3 weeks now and the item is now just being shipped because I sent them a note!! No rush on the item or anything to make it right.. Total BS.. STAY away..

05-06-2014, 04:55 PM	#14
tonystewart Senior Member Join Date: May 2012 Drives: 2013 Scion FR-S Raven Location: Lake Worth Florida Posts: 1,182 Thanks: 76 Thanked 372 Times in 253 Posts Mentioned: 13 Post(s) Tagged: 1 Thread(s)	Sorry to hear of your poor experience Mikem53 I've had nothing but success, outstanding service, great pricing on parts, and fought for me to get a refund from a questionable manufacturer. Tristan gets a thumbs up from me __________________ May'12 AT Raven, OFT V2, Perrin IntakeTube, Pulley & Overpipe,HKS Snorkel,FA20 EL Header,Nameless Frontpipe w/ Helmholtz, Crawford AOS, Cusco O2W Cooler, Grimmspeed Strut/MC Brace, Winjets w/D2S 3.0 HID by Illuminating Lighworkx, Fogs w/EU Stalk, LED's, JDM UnderPanels, Diffuser, Rigid Collars, Whiteline, HVT Camber Plates, Koni's, Swift Springs, GTSpec LCA, SPC Toearms, DBA 4K T-Slot Rotors, Ferodo DS2500, Vorshlag BrakeLines, MichelinPSS, 5Axis Wing, Raammat, Ensolite, JPM Coachworks, OEM+Ref400, 20mmspacers, TOMS

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05-06-2014, 11:37 AM	#3
Fizz Senior Addict Join Date: Jan 2013 Drives: 86 GT Location: Perth, Australia Posts: 1,217 Thanks: 249 Thanked 336 Times in 215 Posts Mentioned: 12 Post(s) Tagged: 0 Thread(s)	That's odd. I've ordered stuff from them a few times, and had the items shipped all the way to Australia without issues. I usually PM them directly to place an order, and the communication and service has been excellent.

05-06-2014, 12:17 PM	#6
ZOMBRZ Senior Member Join Date: Apr 2014 Drives: 2014 CBS BRZ Limited Location: Bay Area Posts: 148 Thanks: 32 Thanked 14 Times in 12 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	I've ordered from them a few times as well and haven't had any issues. The communication was great. Although one time I made a purchase never got the email that my package was shipped. So 3 days later I PMed them on here and he gave me the tracking number. It turned out I was receiving the package that same day. Maybe you just had a bad experience? Happens to every company. Or possibly the item you ordered was backordered and it shipped directly from the manufacturer.

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