JDL Auto Design

[|-Goku-|]

Originally Posted by Simmons

Probably what the OP should have done was make a post to sell his spot/header from the GB I am sure people would have jumped on it.



Simmons

He could have done that. But I think him posting his feedback is a chance to see how the company reacts to it, and how they plan on making it better/right.

From what I have seen in this thread, its clear that the Owner wants to make it right. He saw that mistakes were made with the group buy and is learning from the experience. Which to me is pretty important.

[ft_sjo]

To update..

I have been in communication with Ronnie @JDLAutoDesign since leaving this feedback and we have come to an agreement which I hope they are able to fulfil.

I want this manifold, I always have, so hopefully it won't be too long now.

Thanks @Jesse@JDLAutodesign

[ft_sjo]

Unfortunately JDL have been able to fulfil their promise yet again. They promised my manifold would be dispatched via Fedex priority on Friday, absolute worst-case.

I got told they 'missed the cut off', which is pathetic. No apology.

Tracking still shows as "initiated", which usually means the sender has purchased/instigated some shipping, but haven't yet dropped the goods off/been collected.

I've had to cancel my booking at the tuner for fitting this Saturday. Embarrassing and disappointing. Fortunately the transaction is still in dispute (which JDL agreed to dispatch in this state) so I can get my money back if I want to.


I would like to re-iterate before the bandwagon monkeys start howling, I have no issue waiting for something, I have issue with people breaking promises. Repeatedly.

[ft_sjo]

So apparently the parcel got lost/paperwork damaged at the FedEx office. JDL re-shipped the manifold last Thursday (25th).

I picked it up from my local FedEx office on Saturday, and was unpleasantly greeted with the following finish inside the runners:



I am somewhat amazed that with such effort put into everywhere else on the manifold, they would neglect to de-burr these holes properly. I appreciate some folk won't understand why this is an issue, and i'm not going to turn this into an education, but I am not happy to run it in this state on my engine.

I've contacted JDL to notify of them of this and they have offered a full refund for the manifold (no apology or comment on the finish, though), but have also stated that if I de-burr (the poor finish) then the warranty will be voided.

I'm a bit speechless to be honest. It looks like my options are :-

1) Fix the poor finish at my cost and lose the warranty
2) Send it back for full refund at my cost
3) ... ?

[RIPTRD71]

Send it back, get your money back.

[Ammonia]

Originally Posted by ft_sjo

So apparently the parcel got lost/paperwork damaged at the FedEx office. JDL re-shipped the manifold last Thursday (25th).

I picked it up from my local FedEx office on Saturday, and was unpleasantly greeted with the following finish inside the runners:


I am somewhat amazed that with such effort put into everywhere else on the manifold, they would neglect to de-burr these holes properly. I appreciate some folk won't understand why this is an issue, and i'm not going to turn this into an education, but I am not happy to run it in this state on my engine.

I've contacted JDL to notify of them of this and they have offered a full refund for the manifold (no apology or comment on the finish, though), but have also stated that if I de-burr (the poor finish) then the warranty will be voided.

I'm a bit speechless to be honest. It looks like my options are :-

1) Fix the poor finish at my cost and lose the warranty
2) Send it back for full refund at my cost
3) ... ?

Wow. Looks like JDL gets crossed off my list.

[FR-S Matt]

Originally Posted by Ammonia

Wow. Looks like JDL gets crossed off my list.

It's 1 header. Really? I'll post pics of my collector when it arrives. Not everyone is getting those holes drilled into theirs.

[Ammonia]

Originally Posted by FR-S Matt

It's 1 header. Really? I'll post pics of my collector when it arrives. Not everyone is getting those holes drilled into theirs.

No, its the collective horrible customer service so far.

[OrbitalEllipses]

Originally Posted by FR-S Matt

It's 1 header. Really? I'll post pics of my collector when it arrives. Not everyone is getting those holes drilled into theirs.

I would assume it's more in relation to how they're handling it. It'd be proper to expect the warranty to remain intact or to be able to use the warranty to get a header, etc.

[FR-S Matt]

Originally Posted by Ammonia

No, its the collective horrible customer service so far.

Gotcha, understandable

[ft_sjo]

Okay, so summarise this feedback into my final post on the subject (I have decided to keep the manifold, apparently forfeit the warranty due to fixing shoddy workmanship, etc etc).


Based on my experience with JDL...

You may have to wait a long time for your product
You may experience poor/lacking communication
You may experience shipping dates repeatedly not met
You may get shipping tracking numbers which don't get past "initiated" state
You may receive attitude on the phone
You may not get bungs/bosses placed where you agreed
You may get runners not de-burred internally
You may get excuses
You may lose your warranty if you fix any of the poor workmanship
You may get a parcel with a different value marked as you agreed
You may just come to the conclusion that all of the above is simply down to too much workload


Alternatively..

You may get none of the above and live life a happy little bunny. Or should that be unicorn?


Pays yer money, takes yer choice.

[coolaron]

wow.. I would rather have to go with Nameless

[Lee358]

Lets just wait and see what happens when the next 15 all get out. As far as im concerned 5 went out last week one has had a problem, if the next 15 are just as good as the front pipe workmanship then i still have no problem with JDL.

[ft_sjo]

OK, so thought I would update this thread due to the on-going saga that is the infamous JDL UEL manifold.


Towards the end of August I notified JDL via email of a hideous noise coming from the manifold. They said they would check out a customer car and get back to me. They didn't, I chased it up, eventually I find a comment on this forum where they acknowledge they didn't reply to my email (because they didn't have an answer to the problem yet). I don't think a "Yes, does appear to be a problem and we're still looking into it" would have hurt.

Anyway. They asked me to get in touch about getting the issue resolved. I dropped them an email stating that due to my car being a daily driver, I would request that they send me a new manifold and swap out the old one. Then the old one can go back.

They have replied to this request, but I am seeking clarification as the response/terms are not clear to me, but it appears that they are not willing to send out the replacement manifold until the old one is at least on a plane heading it's way back to them.

If this is the case, and I will no doubt update this thread one way or another, I am absolutely amazed after all the hassle this purchase has been.